foam4u Reviews 

379
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I needed replacement cushions for a vintage Ercol armchair. Some places were quoting silly money. I contacted Foam4U and sent my rough measurements. I then had a phone conversation with Sales who as... See more

Company replied

Rated 1 out of 5 stars

Didn’t even get to order, the first few emails were responded to, gave all information required. No replies received after I sent an email with measurements so I could get a quote. Sent 2 chaser email... See more

Company replied

Rated 5 out of 5 stars

Fantastic company. Kept me totally updated re my order and when delivered excellent quality very well made and totally as described 👍 now replacing cushion bought from a main high street retailer whi... See more

Company replied

Rated 5 out of 5 stars

Thrilled with the results, our two sofas are like new! Ordered on the Foam4U website Monday afternoon, after carefully measuring the original cushions and following their guidance. New cushions arrive... See more

Company replied

Company details

  1. Home & Garden

Written by the company

We sell all foam products and offer an Upholstery service. There is nothing we can't do with Foam.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

379 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(379)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly what I needed for a reasonable price.

Foam4u had a website that was easy to navigate with clear instructions on how to order bespoke sizes of foam and which foam is suitable for your requirements. Their prices are good. They sent my order quickly, it was well packed and exactly what I asked for.
If I need foam in the future I would definitely use them again and would recommend them to others

August 28, 2024
Rated 5 out of 5 stars

Perfectly made

Perfectly made, good guide online to advise on foam type, arrived in the suggested time frame (not quick but that is made clear with the lead time online and no probs as it’s custom cut) Fitted sheet fits perfectly.

September 4, 2024
Rated 4 out of 5 stars

Excellent company

Service was prompt and the foam was high quality and accurately cut. I was kept well informed of where my order was in the process. The company is clear about its lead times and both orders arrived well within that window.

My only slight problem was that making custom shapes on the website was a little buggy so while I did get exactly what I wanted, making my order was a little more frustrating than ideal.

I would highly recommend this company and would have no hesitation in using them again.

August 25, 2024
Rated 1 out of 5 stars

TERRIBLE WORKMANSHIP

The worst experience I have ever had with a retail company. 4-6 week lead time promise took 12 weeks and the product was NEVER FINISHED to the correct size or standard. I ordered a sofa cushion with foam/fibre insert and 3 cushion covers. After endless communications with a salesman and the Managing Director I am left with absolutely nothing. I had to send things back 3 times because of wrong sizing and incredibly poor workmanship. The MD made promises he didn't keep like PROMISING to deal with the staff that made so many errors but still sent back the wrong goods. I am still waiting for a refund (WEEK FOURTEEN) as the MD admitted the items were not good enough. It is a pity I can't post photos of the terrible workmanship on this site. They will not start your order without full payment and yet delay refunds until it suits them. Meanwhile they have held on to £390 of my money for over 3 months. I would advise anyone needing cushions or covers to avoid this terrible company at all costs.

September 16, 2024
Unprompted review
foam4u logo

Reply from foam4u

Sometimes its not always possible to satisfy a customer. The customer wanted to keep half the order but be refunded for all off i. As the MD I've passed this to finance as far as i am aware the customer has been refunded or we await card details to facilitate same.

I

Rated 5 out of 5 stars

Delighted Customer

Foam4u were great from start to finish. Giving advice on the phone when I made my first enquiry and following up promptly with my queries.

My seat pads arrived yesterday and they are fabulous! They have given a rather old sofa, which still has years in it, a new lease of life; it looks like a new sofa. The saggy, feather shedding, uncomfortable seat cushions - I could rock myself to sleep getting out of them to stand up - are no more!

Thank you Form4u Team!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

A year late but realised I didnt review…

A year late but realised I didnt review last year as we needed for our wedding! So just about to order something else and saw I missed the review button!

My comments: for July 2023 (Belated review!)
Thank you thank you thank you!!!!
They are absolutely perfect
Thank you for the swift turnaround
We will definitely be back for more

.....and yes we will be back!

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Always helpful

Always helpful, bespoke advice and speedy service with regular communication so you know how your order is doing. Have used several times now and wouldn’t look elsewhere.

July 22, 2024
Rated 5 out of 5 stars

Great customer service

Got some great advise on what foam to go for when i initially made the order which was very helpful. On receiving the order I had problems with part of it but Martin was extremely helpful to remedy the situation and sort things out. They made new items free of charge which were spot on. Couldn't of been more helpful.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect !

I want to thank you so much for the replacement seat cushion pads!
They are perfect. Just the right amount of extra padding to make the seats look plush and good as new.
Beautifully made and wonderful slippy outer fabric which makes it easier to get them in. Also like the zip addition which the original Duresta ones didn’t have.

I only wish I’d done this years ago instead of always moaning about the look of the old ones !

I will definitely be recommending you…

July 26, 2024
Rated 5 out of 5 stars

Brilliant!

The foam I ordered was for a custom campervan mattress and it absolutely exceeded expectations. Sizing was perfect and the quality was amazing. I definitely recommend getting the covers as well as the foam if using as a mattress. Very impressed.

July 29, 2024

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