Fona 

Good web page, easy navigation and quick delivery. I actually got the hint to use the web side from an employee in a fona shop.

The Best butik in Denmark .....👍

Super service !!

I am going to write this in English, because I know that a lot of students and other from abroad particular have issues with this.

Fonas ordering and delivery services are fine and there is nothing to remark here. But if there are any defects with your products you will have a hard time.

I'm Danish and I have been using Fona all my life. I use Fona regularly, but only to buy items I can afford loosing - ie. movies, music and games. In short I will not buy anything I cannot afford loosing.

My first experience with their complaint services was more than twenty years ago. My grandmother had bought a set of loudspeakers and she had also bought an extended warranty on them. They broke and we sent them to repair. Fona accepted them and after a couple of weeks they called us and said that the repair that needed to be done would cost us because it was beyond the warranty.... Seriously? She had paid extra for an extended warranty - she was an old lady using them to listen to the radio. In what way exactly could she have used these loudspeakers so that they were broken in a way so that the warranty did not cover them?!? Alright, it was a long time ago things can change - Fona can improve.

So, about little over ten years ago I found a good deal on a laptop at Fona and I decided to buy it, although still having my grandmothers loudspeakers at the back of my mind (well not literally..). I did not buy any kind of extended warranty even though they really tried to convince me. Within a year the machine broke down - this is within the statuatory warranty period so I headed down to Fona and complained. Of course they had to take it in and fix it. Fine. It took a while. When I then had to pick it up I got a bill for transport, handling, whatever?!? Seriously?? I am not going to comment any further on that.

No more big buys in Fona period!!!

So last month I see that Fona have received a triple pack of Skylander traps, with the Kaos trap in them.

Let me briefly explain. The Kaos trap is THE trap in the new Skylanders (it is a computer game where you use minifigures) and has been very rare. What is a piece of plastic with an RFID chip that retails for ~60dkk is sold on ebay 600-700dkk!! My six year old son has not been talking about anything else since christmas - KAOS, KAOS, KAOS!!

So, I reserve it on the Fona homepage and pick it up at the store. The kid was ecstatic!

Now three weeks later I am playing Skylanders with my son and suddenly the trap does not work. I examine the trap and discover that the rfid tag is gone. Now, the trap is made of two pieces of plastic, in one piece there is a recess for receiving the rfid tag and then the other piece is glued on top in order to seal the tag. The gluing (on the Kaos trap of course) was badly made and the two piece had separated and the small rfid tag (2-3mm) was gone).

So, I take the trap and head down to Fona and state my case. Bad gluing, the trap had separated at the assembly. You could see that in an area of contact og several square centimeters the gluing had only been done in a few square millimeters - no wonder it broke. Of course Fona started arguing that it was a break and that it was due to mishandling and intentional violence. Seriously?!? These are plastic pieces!! I can glue these things together in a way that my kid will never be able to break them at the joint!! These are made for KIDS!! None of the 10 other traps we have have done anything like this.

I end up arguing with two clerks, one supposedly higher ranked than the other, before I ask to speak with the manager. The clerk goes up to the manager and after a while he returns with a new Kaos trap for me! I say thank you and leave.

Now, the whole thing has been roaming in my mind. Did the manager agree with me or did he just not bother for an item that retails for 60dkk. I've just spent 30-40 minutes of my time arguing with two of your employees to get this fixed.

Anyway - do not buy anything in Fona that you cannot afford loosing. They will go out of their way to prevent refunding or repairing and they will charge whatever additional fees they can if they have to and they will throw invalid arguments against you that it is not covered by this and this law. Especially as a foreigner or local that is not very much into this it can be very intimidating and embarrassing.

Kanon god service

I had many difficulties with delivery and answering machine. indeed after waiting for a long time (30 min) no one answered my phone. I tried more than 20 times to speak with FONA online shopping but no one even answered the phone (phone number 33159055).

Fin service.

From ordering to receiving the whole process to 3 days. Very good customer service letting me know that the product had been dispatched and will be received the following day. Couldn't be easier ;)

Excellent service, prompt delivery.

super service over alt

Reserved the item through the website, the employee from the store called me the second day to pick it up. Fast and precise.

God handel👍

It would be wonderful if there is added the possibility of a tracking option for the ordered products online so that the customer knows how far his purchased items(s) has reached.

But otherwise, it was an easy-to-use and fairly direct online service.

Good job.

God service.

OK !!!!!!!!!!!!!

Super service ..

Super god service.

Super at handle på nettet hos Fona fin service.

Super service

I ordered online to beat the Xmas shopping rush - pick up @fona Strøget
When I arrived they had reserved the incorrect tablet - an older version - it then took a long time to find and do the paper work for the correct one.

Total time in the shop 35 mins!