god pris på (dvd) film og super quick levering..-
Fona
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Kan kun anbefales. Jørn G.
Tak for god service.
In one for the ages, I paid to send back a defective TV. The customer service agent accepted the TV, but then refunded the money to the deliver mans bank card. Now I just hope the delivery man is ho... See more
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Company details
About Fona
Information provided by various external sources
Som du måske har læst eller set i medierne, har vi i Elgiganten valgt at overtage 10 af Fonas butikker rundt om i landet. Det betyder også, at Fona.dk ikke længere vil være aktiv, men i stedet henvise til Elgiganten.dk, hvor du finder alle de kendte mærkevarer til lave priser.
Fonas Facebook-side vil heller ikke længere være aktiv. I stedet henviser vi til Elgigantens Facebook-side, hvor du kan finde produktnyheder, inspiration, spændende konkurrencer og gode tilbud.
Vi vil nu bruge de kommende måneder på at bygge de 10 butikker om, så de bliver flotte, friske og up-to-date, men vi slår faktisk dørene op, så du kan handle allerede i løbet af mandagen eller tirsdagen og fra onsdag gælder vores normale åbningstider.
Contact info
Arne Jacobsens Alle 16, 2 sal, 2300, København S, Denmark
- 70807070
- kundeservice@giganten.dk
- www.fona.dk
Super service
November 10, 2014
Unprompted review
super service
November 7, 2014
Unprompted review
I am very unhappy
Goods were of poor quality. Packaging cd was scratched. Product looked like used.
July 23, 2014
Unprompted review
Reply from Fona
Dear Przemyslaw
If you receive damaged goods from us you are always more than welcome to contact customer service at netbutik@fona.dk. Then we will arrange a reshipment of some new goods. I am sorry that you had a bad experience using FONA.dk and I hope that you in the future will give us another chance to prove that we can do better!
Best regards
Frederik, FONA Customer Service
bad service
I went in the fona to buy a new smartphone and asking if the inside memory of a galaxy s3 (16gb) and xcover were the same. The sale assistent said that xcover had only 8gb but anyway I buyed that. Coming home I found out that the smartphone has only 1gb of memory. So I went back to the shop in order to exchange. When the sale assistant agreed to change the phone with a galaxy s3 he took more one hour to change it. Months later in another shop (nørreport) I asked for the characteristics between different speakers. The sale assistant was quite disinformed and not really willing to help me. Like he was in a bad mood. The same sale assistant did the same thing when I asked if they had a s3 case, months later.
June 24, 2014
Unprompted review
Reply from Fona
Hi Stefano Zitelli
Thank you for your review.
I am sorry to read about your experience at FONA. We want all our customers to leave our stores with a five star experience. Therefore I ask you to write us an email at netbutik@fona.dk and inform us which stores you've been at. Thus we can investigate further. Thanks in advance!
Best regards
Emilie, FONA Customer Service
Mislead to buy the wrong product
i'm from faroe island and i was looking for a keyboard called *Razer Deathstalker Ultimate* they were out of stock here,
my mom was going to danmark on a cruise so i texted her the name of the keyboard so she could try and get her hands on it in danmark,
she whent in to fona and showed the text to a guy that found the keyboard and sayd that was the one she was looking for,
she whent to the desk to pay for it, but befor doing so she showed the girl there the text and asked if it was the correct keyboard to be sure and she confirmed this too,
my mom purchased the keyboard,
when she then got back to faroe island it seems she got a Razor BlackWidow Ultimate** i am not sure how 2 employee's manage to mislead that information.. i will never buy from Fona again, tryed calling, there was nothing they could do, unless i go to danmark to change the keyboard... which simply is to expensive.
All in all... Bad Experience
June 16, 2014
Unprompted review
Reply from Fona
Hi Runi
Thank you for sharing your opinion. I am sorry if the things went down they way you describe them. If you want to I can look further into the incident. I would then need to know where your mom bought the keyboard. You are welcome to send me this information to netbutik@fona.dk
Thank you,
Frederik, FONA Support
Slow repair times
I was told that it will take 2 weeks to fix a scratch on my MacBook Air that is covered by the insurance I got when purchasing it. I am using the computer for work and it is a vital part of my daily life. Therefore such a big service time is unacceptable.
I would have given you one star, but I am giving you the second one because of the good webshop experience and the friendly staff.
June 6, 2014
Unprompted review
Reply from Fona
Hello Slavina
Thank you for the review.
I'm sorry to hear that you only evaluate our service with two stars. This is far below what we're trying to achieve.
Please feel free to write an email to netbutik@fona.dk with a further explanation. Then I will investigate your case further.
Best Regards
Mille, FONA Kundeservice
Reservation of a product is a joke.
I received an e-mail from an employee that "the phone" is available in shop (i`ve made an online reservation - "Vi finder varen/varerne frem og stiller den/dem klar til afhentning, hvorefter du vil blive kontaktet af en FONA-medarbejder for at aftale afhentning. Varen er reserveret i 7 dage fra bestillingstidspunktet.").
I went to a shop and it turned out that they have sold "the phone" during a day (i received e-mail in the morning, i went to the shop @ 5 p.m.). A joke?
May 6, 2014
Unprompted review
Reply from Fona
Hi Thomas,
Thank you for your review. I am sorry to hear about your experience. Sometimes mistakes in the system occurs, which ofcourse is regrettable. We are doing our best to improve this. I will contact the store to inform them about your experience.
Best regards
Christine, FONA Kundeservice
I'ts fine, but could be better...
Online system it's fine, but sellers are not always informed about the products. If I buy something unsophisticated i'll buy at Fona, but if I need more details and a review on a product, I prefer to choose another specialty store.
April 16, 2014
Unprompted review
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