This is the second time I've used Fonebank. Like the first line, yge experience was exceptional. Posted my phone back using their freepost 48 hours tracked returns on a Saturday morning. Received em... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve tried a few mobile recycles but Fonebank actually pay what they quoted, unlike some others even though you device is pristine and in good working order. I was actually quoted £155 for my device b... See more
Omg. Fantastic service. Posted my phone on Wednesday, delivered by Special Delivery on Thursday at 10am. Received email confirmation the phone had been inspected and accepted by 12pm and money in ba... See more
Fonebank offered me the highest quote for my old phone, which I had previously been told was worth next to nothing. The whole process was easy and quick. From posting my phone to them, to receiving... See more
Company details
Information provided by various external sources
Founded in 2008, fonebank offers you the best prices for over 900 models of mobile phones. Check out our website and start selling now!
Contact info
3 Long Yard, Holborn, WC1N 3LS, London
- 0207 404 6440
- sales@fonebank.com
- www.fonebank.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use fast payment and got…
Very easy to use fast payment and got what they quoted.
Super quick and easy!
Super quick and easy!! Posted special delivery one day and the next had confirmed price getting paid and in the next working day.
Good price for old phones, money received in a matter of days
Was looking at exchanging old mobile phones for cash. Fonebank offered a good price compared to competitors. The process to send the phones was easy to follow. The phones were received at Fonebank the next day & within 3 days the money was in our bank account.
Too good to be true? Yep !
Offered me £60 for my phone which was reasonable and less hassle than selling privately. After spending £9 on Special Delivery they downgraded the offer to £30 claiming an issue with the screen (which was immaculate). What a con! Be wary.
Used this company for years 1st class…
Used this company for years 1st class service never had a problem cannot rate them high enough 😃👍
Absolutely superb fast service,and they…
Absolutely superb fast service,and they keep
you up to date.
The best when it comes to selling you old phone
I have been using Fonebank for many years now. They are efficient, quick and reliable. Always my first choice when it comes to selling my old phones.
Great experience
All very easy. Fonebank paid what they quoted and very promptly. Would definitely use them again.
Simple and quick process
I was very happy with my offer and pleasantly surprised that it was honoured after receipt of the phone. The process was simple and easy.
Great experience dealing with this…
Great experience dealing with this company. Easy to navigate their website along with clear instructions sending off my old device. Very prompt once item was delivered, very pleased with the service.
Fantastic service
Fantastic service. Responsive and honest. Will be using again and recommending.
Great service and if you have a bit…
Great service and if you have a bit older handset models, these accept them compared to other sites. Processed same day as they received the handset :)
Excellent
Excellent, got paid what i was quoted on the web site, fast response letting me know when the money was going to be paid into my account, i will defiantly use this company again.
Hassle free transaction
Hassle free transaction, payment in bank within days, paid best price.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








