Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
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Polite effective and quick thank you…
Polite effective and quick thank you jessica
August 4, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Lewis,
We appreciate you taking the time to share your positive experience. We are so glad you found our service polite, effective, and quick. Thank you!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Good service received.
Good service received.
Good deal on the contract.
Phone wasn't actually in stock after taking my order.
This was communicated next day and was given the choice of waiting or accepting a different colour, this was no problem as my 1st choice was received 3 days later.
Recommended company.
August 1, 2026
Reply from Fonehouse
Good Afternoon Neil,
We're delighted to hear you received good service and found a great deal on your contract. We appreciate your understanding regarding the initial stock issue and are pleased we could resolve it quickly for you. Thank you for recommending us!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great company I found it to be cheapest…
Great company I found it to be cheapest on the market and no problem with next day delivery on a weekend .would definitely use again
August 2, 2026
Reply from Fonehouse
Good Afternoon,
We're delighted to hear that you found our prices to be the most competitive on the market and that your next-day weekend delivery was problem-free. We appreciate your positive feedback and look forward to serving you again.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Aneesulrahman,
We're so pleased to hear you had a great experience! Thank you for your positive feedback; it truly means a lot to our team.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Thomas was most helpful in helping…
Thomas was most helpful in helping chose what I wanted. No pushy selling . Very polite young man . Thanks
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Lynne,
We're so pleased to hear that our team member was helpful and polite. It's wonderful to know you had a positive experience and felt no pressure during your selection process. Thank you for your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Felt tricked but too late to cancel
Applied twice for my handset and contract as for some reason it didn't go through with my first attempt and as such I lost the money off discount which was very underhand also I had thought I was getting earpods as my gift but it had reverted to the watch which i don't like or use
July 25, 2026
Reply from Fonehouse
Good Afternoon
Thank you for taking the time to leave your review. We're sorry to hear you're disappointed with your experience.
We've looked into your orders and can confirm that the manufacturer had changed the promotional free gift at the time of your applications. On both of your orders, the eligible promotional gift was the smartwatch, and unfortunately, complimentary earbuds were not included with either application.
We can also see that your first order was unfortunately declined following the network's credit assessment. Your second application, with a different network, was then successfully accepted. As these were separate applications, the pricing and promotions available at the time of each order were applied accordingly.
If you paid any upfront charges for the declined order, these would have been automatically voided rather than taken. The time it takes for the funds to become available again depends on your bank. Most high street banks typically release the funds back into your available balance within 3-5 working days, while some online or digital banks can take up to 30 days to remove the pending authorisation.
We appreciate this wasn't the outcome you were hoping for and understand your disappointment. If you'd like us to discuss your order in more detail, please don't hesitate to get in touch with our Customer Services team.
Kind regards,
MJ
Would recommend ✨
I had an excellent experience with Fonehouse. As my first contract was coming to an end this month, they got in touch to explain my upgrade options. McKenzie was fantastic. He was patient, professional, and happy to answer all of my questions without being pushy.
He took the time to understand what I wanted and my budget, then explained the upgrade deal thoroughly so I knew exactly what I was getting. The deal was excellent and much more affordable than going directly through the network provider.
Brilliant customer service from start to finish. Thank you, Fonehouse! I wouldn’t hesitate to recommend them.
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Kathryn,
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our team member was patient, professional, and took the time to understand your needs. We're glad we could offer you a great upgrade deal and provide brilliant customer service. Thank you for your kind recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Seems a good deal.
July 25, 2026
Reply from Fonehouse
Good Afternoon Hugh,
We appreciate you taking the time to share your thoughts with us. We are always working to offer great value.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Daniel was friendly
Daniel was friendly, clear and helpful. Good deal, much better than if I had gone direct to the provider.
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Chris,
We're so pleased to hear that our team member was friendly, clear, and helpful, and that you found a great deal with us. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Set up insurance without consent
Having posted my one-star review, I was contacted promptly by Fonehouse who have rectified my issue and agreed that their website needs to be clear about what the insurance policy offered entailed.
Set up insurance without consent.
Took my order (and payment), promising next day delivery and then told me there was a delay on my order. When I contacted them a day or so later, the colour phone I'd ordered wasn't available. I ordered an alternative, and all seemed fine until I realised that they'd set up an expensive ongoing insurance policy without my consent. (They advertised one month free insurance with the order and never communicated that this was optional,nor ongoing).
June 3, 2026
Unprompted review
Reply from Fonehouse
Hi Bethan,
I have requiested some additional infromation so that we can look into this for you.
Kind Regards
Fonehouse Team
Great experience…
The whole experience from start to finish went really smoothly, with my new phone and contract.
August 1, 2026
Reply from Fonehouse
Good Afternoon Jeff,
We're delighted to hear that your entire experience, from beginning to end, went smoothly with your new phone and contract. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Online Payment Issue But Good Phone Customer Service.
Had a issue sorting payment through the website which occurred over several days (weekend). No doubt about it though the deal was the best I could find so I waited till the customer service team were open.
The phone customer service with Michael was easy and sorted the issue no problem. Quick and easy service. Found the deal I was after, ran through the T&Cs with efficiency and made sure I had what I was looking for.
A decent overall experience, would have been 5 star if it was not for the server error for online payment, but can't fault the customer service line.
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Alistair,
We truly appreciate you taking the time to share your feedback. We are genuinely sorry to hear about the difficulties you experienced with our website's payment system over the weekend. We understand how frustrating technical issues can be, especially when you've found a great deal.
We are, however, very pleased to learn that our customer service team, particularly Michael, was able to resolve your issue efficiently and ensure you secured the deal you were looking for. We pride ourselves on providing quick and easy service, and it's wonderful to know we met your expectations in that regard. Your comments help us to improve our online experience for everyone.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Gus,
Thank you for your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
They are the best for DEALS on new…
They are the best for DEALS on new phones! Best service from start to finish!
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Georgi,
We're delighted to hear you found the best deals on new phones and received excellent service from start to finish! Thank you for your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very helpful
Took out new contract with same provider but they were unable to transfer my old number to new contract. Called fonehouse to return phone and they were able to organise an upgrade for the same price enabling me to keep my old number. Great service
Thank you!
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Natasha,
We're delighted to hear that we could assist you in keeping your old number and arranging an upgrade for the same price. It's wonderful to know that our service made a positive difference for you.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
amazing service with tom today
amazing service with tom today. was clear spoken and got my order done withing minutes. he was great to work with over the phone such a brilliant employee.
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Aj,
We're delighted to hear that our team member provided amazing service and was clear-spoken, getting your order done within minutes. It's wonderful to know they were great to work with over the phone.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
This company is amazing always super…
This company is amazing always super friendly to help and treat you like your part of the family just helped me get my new upgrade thankyou to everyone at the phone out team for your help
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're delighted to hear that you feel like part of the family and that our team was super friendly and helpful with your new upgrade. Thank you for your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Superb
Jake from the Sales team was an absolute legend.
Exceeded customer service and had delivered tremendously.
Exactly what you need. I am a returning customer and will definitely return again.
Thank you.
August 3, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Nabeel,
We are so happy to hear that you had such a positive experience with our sales team! It's wonderful to know that we exceeded your expectations and that you'll be returning again. Thank you for your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service
Great service. Ordered phone late in the evening and had the phone delivered the next day. 3rd August 2026. Dr A
July 25, 2026
Reply from Fonehouse
Good Afternoon Dr A,
We are so happy to hear that our service met your expectations and that your phone was delivered so quickly. Thank you for sharing your positive experience!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Sally,
Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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