Foodpanda Thailand Reviews 

very poor experience
Ordered at 10:20 , suppose to be 30 min for delivery
After 40 min, unable to contact support, just a standard message saying the restaurant is busy
I called the restaurant to understand the food is ready for 15 min
After 60 min, a driver finally pick up the food.. and it took another 25 min to get it delivered because he had to do another delivery on the way

Food panda is a joke with absolutely no accountability

There's a few restaurants that deliver via their own delivery network (i.e. lelapin)

Foodpanda uses this as an excuse to stay out of any customer support issues

- I found the restaurant via Foodpanda
- I placed the order via Foodpanda
- I made my payment to Foodpanda

When there's an issue they tell me to contact the restaurant directly (which gonna be difficult to talk to without knowing Thai language) and then the restaurant has wrong contact details in foodpanda app so basically i'm left hanging with wrong orders

Very dangerous company in Samui, be very careful with these ignorant and self centered drivers. No regard for anyone on the road, poor service and exceptionally poor delivery service. They have been banned from our compound and will have their bikes chained up if they are seen. Time to fight back for ignorant riders.

I am utterly appalled by the experience I had with Food Panda. I placed an order (#crtd-2433-3ov5) and was subjected to the most unprofessional and abusive service I have ever encountered. The delivery driver couldn’t find my location, despite clear directions and repeated efforts on my part to guide him. Instead of making an effort, he called me an "idiot" and continued to hurl insults at me for 30 minutes. This is completely unacceptable behavior from anyone, let alone a service I paid for!

When I contacted customer service for a refund after being forced to cancel the order due to the driver’s incompetence and rudeness, they refused to take any responsibility. Not only did I not receive my food, but I was also left feeling disrespected and cheated out of my money.

This kind of behavior and lack of accountability from a company is disgraceful. I strongly advise anyone considering using Food Panda to think twice. If you value your time, money, and dignity, avoid this service at all costs. I am beyond disappointed and will never use Food Panda again. Their customer service is non-existent, and they clearly don’t care about their customers.

Rip-off restaurant owners!

We tried the Foodpanda service for our restaurant in Koh Samui for a few months.

Our very negative experience:

1.The commission fee of 35% is a way too high.

2.Without an additional "promotion" that costs about 15-20% more, there are almost no sales because the offer is blocked and not visible.

The restaurant is left with less than half of the revenue. A loss-making business, work for nothing... When we canceled the expensive promotion, FoodPanda's sales fell almost to zero. Regular customers who called us told us that they could no longer order and were getting messages like "order from this restaurant are not available"

It is fraud and a criminal business model that "FoodPanda" has built up here. We are surprised that the authorities do not intervene and report the case.

No food . No refund ????

Continually cut off when making a complaint. We as customer pay for our food and expect what we order to be delivered. We really dont want vouchers as a sorry? Start making the establishments resend the correct order. We want our food not a lame excuse. Then we complain and we get cut off by your automated robot

We ordered food from our location. I changed it myself and have screen shots of the evidence.
They delivered our order to the last city we stayed in!! Then they have stated we cannot get a refund!
Absolute joke of a company. I have deleted the app now and won't use again.
Anyone looking for a food app please avoid this one. This is the second time this has happened.

I use to use FoodPanda in Thailand all the time i liked there vouchers of free delivery and easy to use app .

Latley FoodPanda has issues locating my adress and blaming me for it ! Because FoodPanda couldnt find my easy to find adress in Pattaya they blame me for it and basicly let me wait for 30 minutes or more just to letme know my delevery was cancelled ! terrible customer service aswell .

WE ORDERED TWELVE TIMES AND THEY CANCLED ALLLL!WE HAD A PARTY AND IT WAS CANCLED AND IT WAS A 9 YEAR OLD KIDS!WE ARE THE NINE YEAR OLD KIDS AND WE ARE SO DISSAPPOINTED

I HATE FOODPANDA
GRABFOOOD IS WAYYYYYYYYYYY BETTER!SO WE HAD A FOOD PARTY BUT THE FOODPANDA SAID THAT THEY DECLINED OUR ORDERRRR AND WE ARE KIDS.AND WE BOUGHT IT WITH OUR OWN MONEYYY WE HAVE PROOOF.

THEY CANCELED THE ORDER TWO TIMES IN A ROW FOR NO REASON AND WE WERE GONNA GET A PARTY AND FOODPANDA RUINED IT SO BADDD!GRAB FOOD IS WAYYYYY BETTER I HATE THEM FOODPANDA IF UR READING THIS I HATE U GUYS FOR CANCELING UGH!!!!🤬🤬🤬🤬🤬😡😡😡😡😭😭😭😭😭😭😭😭😭😭🤬😭 IF WE COULD RATE 0 STARS WE WOULD DO IT!THEY RUINED OUR EXPERIENCE AND PARTY!SO WE ORDERED GRAB FOOD INSTEAD!ITS WAY BETTER!🤬🤬🤬

Late, 90 minutes and cold. No means of cancelling order. Simple KFC order, usually called fast food.

Shamefully service, I look forward to seeing Food Panda go out if business. Back to back cold food deliveries because they ask their drivers to wait for multiple orders to be prepared and then do multiple deliveries. Whoever gets their food delivered last is of course going to have stone cold food.

1 hour 30 minutes for a KFC delivery which is a 5 minute ride away from me.... This keeps happening and Food Panda simply do not care. They need to hire more drivers but they are too cheap to increase wages to attract them.

Just use Grab instead... Far more drivers and far superior service. Bye bye Food Panda.

4 hours late and cold from sitting for 4 hours, theres no option on the app to cancel or to talk to a live agent, its completely outrageous they expect me to eat food that sat for 4 hours

Lost my meal and money on another hopeles thai delivere, who gladly take the money but don't wanna learn english!

Last time!

Several times Foodpanda cancelled my orders after about 1 hour of ticking timers like "preparing your food". Because restaurants simply did not accepted these orders.
Last time they cancelled 2 orders after 2 hours of waiting. After I claimed compensation they gave me 30 thb voucher (0.4 usd) and then closed chat.

The problem that i keep getting with Foodpanda in Thailand is that when i order, the driver has an X amount of time to deliver (60 Minutes mostly) Along the way they simply stop driving to make a phone call, watch a video, or play a video game to burn some time so that they don't have to drive/work too much. Their excuse is that they are always lost even though they only have to follow the gps.. The result is bad quality food that don't taste good or has to be thrown away, it's ridiculous.

My first time to order and it was so disappointing. The driver called 5 times to confirm the address and in the end refused to deliver. I contacted customer service for a refund of the food and the tip and they didn’t want to honor it despite THEIR driver being the one to refuse to deliver. I put a tip at the start thinking it was Christmas but regret it because restaurant got paid, driver got a tip and I didn’t get the food! Customer service (Varis K) ended the chat abruptly without any consequences for driver!

Ordered food and chose "pick-up". Went to the address the Food Panda app provided, but the restaurant said they didn't use Food Panda.

I contacted Food Panda customer service that was polite, but utterly incompetent. After having to repeat the same information many times without receiving any help or actua understanding of the problem, they sent me a Google Maps link to a different address, where they said the restaurant would be. When I didn't reply for a few minutes, due to checking the new address, they ended the chat. By that time the pick up-timeslot had already passed and it would have taken too much time to walk to the new address, only to (maybe) be able to pick up now cold food.

Maybe Food Panda Thailand normally is a great company, but this first experience with ordering food via Food Panda sure won't result in any more orders from me.

Making mistakes are OK, but to provide such insufficient customer service, and no refund when the mistake isn't the customer's, just makes this a rock bottom experience.