Foot Locker Reviews 4,922

I wish I can put no stars, this people are so incompetent, I place an order for some expensive shoes, and the shoes came with Paint stains and Scratches, I did the return Online. They got the shoes. Four days later, so I called them to make sure that they sent me my new shoes with know no crashes, or damage. They told me that that they had received the package and that I have to wait from one to two weeks for them to check the shoes, and to send me the new ones. I waited two weeks. I got no response from them. So I called them and they told me that they are behind that I gotta wait again for 1 to 2 weeks. for me to get an answer. Don’t waste your money on these people. They are so incompetent. I asked for a refund and they told me that I still gotta wait for 1 to 2 weeks to get the refund😡😡😡

Staff are pretty helpful but I feel liek they are lacking some stock, could have more options if possible.

Absolutely terrible experience with Foot Locker customer service. This has been one of the most infuriating and incompetent customer service experiences I’ve ever dealt with.

Over a month ago, I received a notification saying my order had been delivered to the store for pickup. I went to the store in person, only for staff to tell me they could not locate the package anywhere. Since then, I’ve spent weeks trying to get answers and a refund, with almost no communication and endless delays.

I’ve followed up multiple times and was given a reference code, yet nothing has actually been resolved. It should not take over a month to refund a customer for an order that your own store admitted they cannot find.

The entire process has been frustrating, disorganized, and incredibly time-wasting. Customers should not have to chase a company this hard just to get their money back for a missing order.

Avoid ordering online from Foot Locker unless you’re prepared to deal with nonexistent customer support if something goes wrong.

Purchased from footlocker.Co.uk and was delivered within 3 days, order as described

2 wks after ordering online and status still at “label created”. Used virtual chat, assured a response in 48 hours. None received. Called customer service. WAITED 15 MINUTES FOR AN AGENT and WAITED ANOTHER 45 MINUTES to get a supervisor to approve refund. Reason for no shoes? “The store couldn’t print the shipping label”. Beyond ridiculous.

WARNING TO ANYONE BUYING FROM FOOT LOCKER — THIS COMPANY IS A COMPLETE DISASTER.

I purchased a pair of shoes, and Foot Locker hid behind a UPS “delivered” status even though the package NEVER arrived. I checked with my building concierge immediately — no package, no delivery, nothing. The item is LOST, and Foot Locker’s response was basically: “Too bad.”

Their customer service is an absolute joke. The online chat never responded. Phone support was outsourced offshore, and while the agents themselves were trying, they clearly have ZERO authority, ZERO tools, and ZERO support from management to actually help customers.

Then came the worst part: I was transferred to a CCC Supervisor named Donna S., who was unbelievably rude, dismissive, and unprofessional. Her “solution”? Wait another day and call back so MAYBE they can “investigate” if they feel like refunding my money. Imagine paying for merchandise you never received and being treated like YOU are the problem.

This entire process feels like a scam operation designed to wear customers down until they give up. Foot Locker takes your money immediately but disappears the second there’s an issue. No accountability, no ownership, no urgency.

I also found out the VP of Contact Centers is Adanna Honeycutt, who publicly claims to be a “transformational leader” focused on customer-centric resolutions and building amazing experiences. Based on my experience, that could not be further from reality. If this is the “transformation,” then Foot Locker’s customer service organization is in complete collapse.

Foot Locker should be ashamed for misrepresenting the brands they sell. Companies trust them with their reputation, yet they provide one of the most incompetent and disrespectful customer experiences I’ve ever seen from a major retailer.

BUYERS BEWARE:
If your package goes missing, expect:

* No real support
* Endless runarounds
* Rude supervisors
* Delayed responses
* Zero accountability
* And a company that acts like your lost money is your problem

Absolutely unacceptable.

Footlockers online ordering & service department are completely scamming their customers that buy online products. I purchased three products online and one of the products was ordered incorrectly by foot lockers online portal as well as they are shipping to an unknown address that is not associated with my account. They charged me $251 and when I called cancel the order they told me there's no way to cancel the order and no way to change the false shipping address. How can it be possible that a major corporation has no way to cancel an order or change a shipping address that they fraudulently provided. I am going to dispute the charge however from my reading of reviews this is not the first time they've done this. Please hold foot locker accountable for scamming their customers and collecting money and not giving the customers anyway to rectify the situation that they have created. Beware don't purchase anything from foot locker online!

Unless you want to be scammed avoid order online with footlocker. They loose parcels all the time, blame dhl, and take no responsibility. £140 down due to this incompetent company, unsure how they are still running to be honnest. Staff are scammers. Order number 31900440286681452800!

This review is for the absolute joke that Footlocker calls their "chat support." Whoever designed this feature needs to go back to the drawing board immediately, because the current system is entirely dysfunctional. Not only is the chat experience itself incredibly frustrating to navigate, but the so-called "solutions" provided are practically insulting.

It is abundantly clear that keeping the customer in mind was the absolute last thought when Footlocker implemented these practices. Instead of actual support or problem-solving, you are met with a loop of unhelpful responses that waste your time and resolve absolutely nothing. Customer service should actually serve the customer, but Footlocker has made it perfectly clear how little they value the people spending money with them. Completely unacceptable.

Order: 31900440295897409600 First of all, I would like to express the feelings accompanying my experience with your online sales service. Regretfully, I must state that the way your customer service and the entire sales process operate reflects ignorance, arrogance, lack of professionalism, and a completely dismissive attitude towards customers.
My experience has been so negative that it is difficult to find words strong enough to describe the level of disappointment caused by dealing with your company. Nevertheless, I am making every effort to remain factual and professional in this complaint, hoping that it will finally be treated seriously.
Today I received my parcel at the collection point. The package was delivered successfully. However, shortly after unpacking it at home, I discovered that instead of the shoes I had ordered, I received a completely different pair, in a much smaller size and even in a different colour scheme.
I genuinely do not understand how such a serious mistake could happen and how it is possible to send an entirely different product to a customer.
Furthermore, the entire return process has been nothing but a waste of my private time, energy, and nerves. After repacking the useless shoes and generating the return label and barcode, I went to the collection point indicated in your locator as a place where I could return the parcel. Unfortunately, at the same point where I had collected the parcel earlier, I was informed that they do not accept parcels for your company, that they no longer cooperate with you, and I was told to search for another location myself.
When I finally went to another point — and I am attaching the receipt confirming shipment — the employee scanned the code and generated a receipt stating that the parcel was sent via DPD. I pointed out that the return was supposed to go through DHL UK, but I was told that DHL UK cooperates with DPD. The entire situation was chaotic, unclear, and completely unacceptable.
This is, without question, one of the worst customer experiences I have ever had.
I demand an immediate full refund. These were my first and definitely last purchases from your company.
I will also leave a fully honest and extremely negative review describing exactly how I was treated as a customer, having to waste my own time, money, and nerves because of your company’s incompetence. The return procedure is disgraceful and entirely below acceptable standards. If I could rate this experience, it would receive zero out of one hundred points.
Fortunately, I have also managed to obtain the contact details of your company’s CEO, and I personally intend to escalate this matter further and request accountability from those responsible for this unacceptable situation.
Arrogance, ignorance, lack of professionalism, disrespect, and rudeness, this is how your company treated a new customer.
I expect my refund to be processed immediately. I open the case in PayPal.

Dear Foot Locker Team,



I hope this message finds you well. I am writing to express my profound disappointment regarding today’s Foot Locker Community Day event in Harlem, which I attended with my children.



As a dedicated community member and family advocate, I had high hopes for this event, believing it would provide much-needed support for families like mine. However, my experience was disheartening and emotionally taxing. After standing in line since 10 AM, we were nearly at the entrance when chaos erupted. Other families and children cut in line, and it felt like there was no order or support from your team to address the situation.



The lack of organization was alarming. Despite our early arrival and registration, it seemed that many who had not registered were given priority, undermining the effort we made to participate. This not only caused immense frustration but also put my children in a distressing situation. They were verbally assaulted by other children in line, which was heartbreaking to witness. One I even had a panic attack, and another one of my children began to cry from the overwhelming stress.



After waiting for five hours only to be pushed back for another two, I felt utterly defeated. It was disheartening to see that the event, which should have been a celebration of community support, turned into a chaotic scene. The actions of one individual, (A Navy blue fitted velvet wearing navy blue T-shirt, navy blue jeans, gold person, gold sneakers ) who appeared to be selecting children at random From all the way in the back of the line about eight children) , only added to the disorganization and disappointment.



As a hard-working mother, I had hoped this event would alleviate some of the burdens faced by families unable to afford shoes for their children. Instead, it felt like a mere spectacle, lacking genuine support for those who truly needed it.my children and I left with absolutely nothing but a bag of small conditioner samples.this did not seem or feel like it was about the community, but more so to make yourselves look good and in the eyes of the hard-working parents who looked forward to this, you guys proved you’re just another Heartless company.



Regrettably, I have decided to boycott Foot Locker moving forward. I believe it is crucial for organizations like yours to prioritize the communities you serve and to ensure that events are executed with respect and care. ( As someone who helps organize community events, volunteers , volunteers are crucial to these events, and apparently there was just not enough )It is my hope that you will take this feedback seriously and work to improve future events.



Thank you for your attention to this matter. I hope that my experience can contribute to a better understanding of the needs of the community.



Sincerely,

Jennifer Rosado
Pronouns; She, Her, Hers
Family Advocate

I returned an online order and their barcode system didn't work, so I didn't get my refund. Customer services were unhelpful. Im out of pocket yet they have the returned goods.

We recently bought a pair of shoe in month of April ( Nike Marke) . With in one month shoe get torn. We reach to foot locker Dusseldorf and describe the problem but very harsh response from the store manager and no solution been provided.. very bad service and poor customer handling.

"Do not order from the website! I ordered shoes they got shipped to the wrong address wrong state . Trying to get a refund or exchange is a nightmare, as customer service is unhelpful. Still haven’t gotten on my money back." customer service was very rude and very disrespectful….

First time using Footlocker and a disappointing experience. I got an email saying delivery was delayed so contacted customer service who came back and said there was no delay. I went back to ask why I’d had an email saying it was and they then confirmed there was a delay. All I was offered was 10% of a future order. Why on earth would I order from here again?!?

I placed an order in the store, and two weeks later — after confirming several times that everything was fine — I was told that my order could not be processed. Now I have to travel back to the store, which takes about an hour, just to get a refund.

They instantly canceled my order, but are still currently withholding my funds. Unacceptable! 🤬

Good customer service and respectful and also easy to communicate with good owners