Forbes Rentals Reviews 

1,523
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 431 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the positive interactions with the staff, who are described as friendly, polite, and professional during fittings and service. Reviewers are very satisfied with the entire process, from the initial sales contact all the way through to the quick delivery and expert installation of appliances. However, some people mentioned that when reporting issues, the service turnaround time could be slower than the advertised 24-hour callout. A few other people also felt that one instance involved an explanation being dismissed after they had communicated an issue via email and voice message.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient appliance... See more

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt arrival times and excellent... See more

Product

Clients share positive opinions on product quality, expressing satisfaction with items like clean pre-loved... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called 4pm yesterday and this morning I’ve got a new machine. Some of the best customer services in the world and highly recommend Forbes. Worth every penny. Ricky and Adam were excellent installers... See more

Company replied

Rated 5 out of 5 stars

Ricky and Adam arrived promptly, fitted both the dishwasher and the washing machine with ease. (Also the use of hubbys small hands lol). Both were very polite and they did what they needed to do. From... See more

Company replied

Rated 5 out of 5 stars

Woody and Shane did a very efficient and friendly job fitting my new washer, I have been a customer for over 15 years and in that time my washer only had a door replacement. Fantastic service and ver... See more

Company replied

Rated 5 out of 5 stars

Arrived on time, very polite, quick exchange of TVs and full instructions on how to operate the Sony as we has a Samsung previously. Very pleasant lads, a credit to Forbes, Shane and Dan T from the De... See more

Company replied


Company details

  1. Appliance Rental Service
  2. Appliance Store
  3. Electrical Equipment Supplier
  4. Electronics Hire Shop
  5. TV store
  6. Used Appliance Store

Written by the company

At Forbes Rentals, we provide the latest high-quality home appliances at competitive weekly or monthly prices. Enjoy flexible upgrade options, and free installation, free same or next day servicing and free repairs. There’s no need to spend extra on parts, and if we can’t fix your appliance we’ll replace it. Providing excellence since 1926 in Home appliance and TV rental. Rent Smart TVs, washing machines, tumble-dryers, washer-dryers, dishwashers, fridge-freezers and cookers as well as floorcare and mobility scooters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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5.0

All reviews

(1,523)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Ricky and Kai installed my new machine and took the old one away. They were polite and professional and it was done really quickly with no issues. Prompt, early arrival too so I wasn’t stuck in all day waiting for someone.

March 21, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you very much for your kind comment, we're very glad to hear that you're enjoying our products and service.

Rated 5 out of 5 stars

Brilliant team - Can highly recommend

Daz &James came today with a refurbed dishwasher. They were both so polite and professional even averted a potential mess from a faulty pipe. Can highly recommend Forbes, they are a very good company, fair prices, great after care and customer service then the fitters go above and beyond. Forbes takes the stress out of owning white goods!

March 20, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Forbes. Our team works hard to provide award-winning service, and it's fantastic to know that our efforts are making a difference.

Rated 5 out of 5 stars

Toby and Ray where excellent from start…

Toby and Ray where excellent from start to finish. Very professional and courteous. Had everything setup in very quick time.

March 19, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!

Rated 5 out of 5 stars

Ricky and kai was very professional …

Ricky and kai was very professional when delivering my washer/dryer today 2 very good team members ypu have there

March 19, 2026
Unprompted review
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Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

I called Forbes office to report sound…

I called Forbes office to report sound issue with my current rental TV, the call handler was very pleasant and helpful found a replacement TV for next day delivery,
That evening I received a text informing me that the TV will be delivered between 12-3 tomorrow

The next day the TV arrived 12pm Ricky & Kai were very polite and helpful

March 19, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

Rated 5 out of 5 stars

Michael and Will

Michael and Will. Most helpful and professional. As a lady living alone they made me feel very secure.

March 19, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you very much for your kind comment, we're very glad to hear that you're enjoying our products and service.

Rated 5 out of 5 stars

New washing machine delivered

New washing machine delivered, lovely guys who delivered it called Paul and Andrew, very helpful and plumed it in and even tested for leaks as well. , and Sales guy Steve Long who helped with process of getting it sorted for me. Massive thank you to all involved. One very happy customer

March 18, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Forbes. Our team works hard to provide award-winning service, and it's fantastic to know that our efforts are making a difference.

Rated 5 out of 5 stars

Brilliant service from Forbes

Brilliant service from Forbes we have had washing machines and dishwashers from them for a few years now.

Toby and Ray were brilliant explained everything clearly, very tidy and on time. Excellent service from Forbes.

March 18, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!

Rated 5 out of 5 stars

Ricky and Kai came to replace an old tv…

Ricky and Kai came to replace an old tv with a new one , extremely helpful and polite , cannot fault them

March 18, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

Toby and Ray were brilliant

Toby and Ray were brilliant, explained everything clearly, very tidy and on time. They even put up with the two dogs who felt it was their job to help them fit the televisions. Excellent service from Forbes.

March 17, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

Rated 5 out of 5 stars

Kai & Ricky amazing delivery drivers…

Kai & Ricky amazing delivery drivers quick service and installation..
thankyou

March 17, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for sharing your kind thoughts; we're thrilled to hear this wonderful feedback! 😊

Rated 5 out of 5 stars

Ross excellent

Ross , Liam and Lewis came today to change my appliances
They did a great job and very professional no mess was left and pleasant people

March 16, 2026
Unprompted review
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Reply from Forbes Rentals

We're so grateful for your kind feedback; it warms our hearts to hear such positive words! 😊

Rated 4 out of 5 stars

Quick delivery and installation of my…

Quick delivery and installation of my washing machine. Friendly team

March 14, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind comment. Your satisfaction is our top priority, and we're delighted that you've taken the time to share your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in our services.

Rated 5 out of 5 stars

Been using Forbes for some years

Been using Forbes for some years. Washing machine packed up, and within 2 days nice shiny new machine delivered and installed. Nigel and Shane, we're prompt, friendly, efficient, and made sure everything was installed and working before they left. Another great job

March 12, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!

Rated 5 out of 5 stars

Rental goods arrived on time

Rental goods arrived on time . Matt and Adam always helpful , polite and nothing is too much trouble .

March 14, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Forbes. Our team works hard to provide award-winning service, and it's fantastic to know that our efforts are making a difference.

Rated 5 out of 5 stars

Great service!

Adam and Matt called around an hour before they arrived.
They were polite and professional.
Our washing machine was fitted in no time and there was no mess or fuss.
We've used Forbes for may years and have always had excellent service.

March 14, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

Good experience

Gordon and Benjamin were lovely and polite. Knew what they were doing and were a pleasure to deal with

March 13, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind feedback, we're so happy to hear this 😊

Rated 5 out of 5 stars

I had Toby and ray come and install my…

I had Toby and ray come and install my washer dryer today really good install polite and after having a bad week with one thing breaking after another. I am definitely relieved and the washer dryer is lovely

March 13, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

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