Forbes Rentals Reviews 

1,523
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 431 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the positive interactions with the staff, who are described as friendly, polite, and professional during fittings and service. Reviewers are very satisfied with the entire process, from the initial sales contact all the way through to the quick delivery and expert installation of appliances. However, some people mentioned that when reporting issues, the service turnaround time could be slower than the advertised 24-hour callout. A few other people also felt that one instance involved an explanation being dismissed after they had communicated an issue via email and voice message.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient appliance... See more

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt arrival times and excellent... See more

Product

Clients share positive opinions on product quality, expressing satisfaction with items like clean pre-loved... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called 4pm yesterday and this morning I’ve got a new machine. Some of the best customer services in the world and highly recommend Forbes. Worth every penny. Ricky and Adam were excellent installers... See more

Company replied

Rated 5 out of 5 stars

Ricky and Adam arrived promptly, fitted both the dishwasher and the washing machine with ease. (Also the use of hubbys small hands lol). Both were very polite and they did what they needed to do. From... See more

Company replied

Rated 5 out of 5 stars

Woody and Shane did a very efficient and friendly job fitting my new washer, I have been a customer for over 15 years and in that time my washer only had a door replacement. Fantastic service and ver... See more

Company replied

Rated 5 out of 5 stars

Arrived on time, very polite, quick exchange of TVs and full instructions on how to operate the Sony as we has a Samsung previously. Very pleasant lads, a credit to Forbes, Shane and Dan T from the De... See more

Company replied


Company details

  1. Appliance Rental Service
  2. Appliance Store
  3. Electrical Equipment Supplier
  4. Electronics Hire Shop
  5. TV store
  6. Used Appliance Store

Written by the company

At Forbes Rentals, we provide the latest high-quality home appliances at competitive weekly or monthly prices. Enjoy flexible upgrade options, and free installation, free same or next day servicing and free repairs. There’s no need to spend extra on parts, and if we can’t fix your appliance we’ll replace it. Providing excellence since 1926 in Home appliance and TV rental. Rent Smart TVs, washing machines, tumble-dryers, washer-dryers, dishwashers, fridge-freezers and cookers as well as floorcare and mobility scooters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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5.0

All reviews

(1,523)

421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 lovely guys Nigel and Dylan

2 lovely guys Nigel and Dylan. Very quick installation and polite. No mess.

April 4, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for sharing your kind thoughts; we're thrilled to hear this wonderful feedback! 😊

Rated 5 out of 5 stars

Amazing experience from the two guys…

Amazing experience from the two guys that Brang my tv . Very polite men , Ross and Gary I rate them a 5* the sound bar remote wasn’t working and they reported it and same day I get another phone call from the office to say a new one is out in post

March 30, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

Rated 5 out of 5 stars

Woody and Shane did a very efficient…

Woody and Shane did a very efficient and friendly job fitting my new washer, I have been a customer for over 15 years and in that time my washer only had a door replacement. Fantastic service and very friendly customer care and sales team. Thank you Elaine for sorting this.
I’m very pleased with dealing with Forbes.

April 2, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

Rated 5 out of 5 stars

The 2 men that came to change my…

The 2 men that came to change my washing machine were really polite and professional.

April 2, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for sharing your kind thoughts; we're thrilled to hear this wonderful feedback! 😊

Rated 5 out of 5 stars

I have been using Forbes for so long…

I have been using Forbes for so long now and always a great service. They offered me a new upgrade that I couldn’t refuse. New machine was delivered this morning, the delivery drivers called me to say the would be around 20mins. They arrived as stated. Prompt, polite and friendly. Great service, Toby and ray did a good professional job of asking my old marching out and fitting the new one. Would highly recommend.

March 30, 2026
Unprompted review
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Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly sales people and engineers.
The engineers who brought our washing machine to us were Dan T and Jamie.
They explained everything to us, had a laugh and joke, 2 very good blokes. 😊

March 27, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!

Rated 5 out of 5 stars

I had toby and adam they were very…

I had toby and adam they were very polite and very exsperiant at what they do i give them 10 out of 10

March 28, 2026
Unprompted review
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Reply from Forbes Rentals

Your feedback is greatly appreciated, and we're delighted to know that you had a positive experience! 😊

Rated 5 out of 5 stars

Great delivery

Great delivery, very friendly staff, I had Toby and Adam, everything explained to me

March 28, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind comment. Your satisfaction is our top priority, and we're delighted that you've taken the time to share your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in our services.

Rated 5 out of 5 stars

PAUL AND ANDREW WERE BOTH VERY POLITE…

PAUL AND ANDREW WERE BOTH VERY POLITE AND PROFESSIONAL. THEY DID A QUICK , TIDY, JOB. EVERYTHING WAS SET UP TO MY SATISFACTION. CHEERS James Glass

March 28, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Forbes. Our team works hard to provide award-winning service, and it's fantastic to know that our efforts are making a difference.

Rated 5 out of 5 stars

Forbes white goods/tv upgrade

Myself and extended family have been using Forbes Direct for several decades now for our white goods and TV’s. I decided it was time for an upgrade/refresh.
Toby & Ray turned up as expected on time and with a pre-text/phone call with their arrival time. They do so love carrying washer/dryers in and out of customers houses, lucky for me cos that was one of the white goods I was changing! They got it all done and promptly dealt with a minor issue with no complaint cos the customer is always right, allowed me the few minutes I asked for to clean up the spaces where the old goods came out of and set up and demo’d the tv functions to me. All good till next time with competitive pricing and added benefits.

March 26, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

Rated 5 out of 5 stars

Great experience

Great experience, Liam lewis and Lakai very polite, efficient and excellent teamwork.

March 25, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for sharing your kind thoughts; we're thrilled to hear this wonderful feedback! 😊

Rated 5 out of 5 stars

Great help from Woody and Shane

Great help from Woody and Shane. Plus the company staff on the phone who arrange everything.
My daughter is severly disabled and she has carers 24 hrs. They are a fantastic company. That cares.

March 24, 2026
Unprompted review
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Reply from Forbes Rentals

Your feedback is greatly appreciated, and we're delighted to know that you had a positive experience! 😊

Rated 5 out of 5 stars

Matt & Adam was fab so helpful and polite

Matt & Adam was fab
So helpful very polite
Very happy 😊

March 21, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind comment. Your satisfaction is our top priority, and we're delighted that you've taken the time to share your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in our services.

Rated 5 out of 5 stars

Matt and Adam were so good today…

Matt and Adam were so good today swapping over our washing machine, dryer and dish washer.
We have been with Forbes for years and they are always so easy and quick to come out if any problems.
100% recommend.

March 21, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind feedback, we're so happy to hear this 😊

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