Forbes Rentals Reviews 

1,523
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 431 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the positive interactions with the staff, who are described as friendly, polite, and professional during fittings and service. Reviewers are very satisfied with the entire process, from the initial sales contact all the way through to the quick delivery and expert installation of appliances. However, some people mentioned that when reporting issues, the service turnaround time could be slower than the advertised 24-hour callout. A few other people also felt that one instance involved an explanation being dismissed after they had communicated an issue via email and voice message.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient appliance... See more

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt arrival times and excellent... See more

Product

Clients share positive opinions on product quality, expressing satisfaction with items like clean pre-loved... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called 4pm yesterday and this morning I’ve got a new machine. Some of the best customer services in the world and highly recommend Forbes. Worth every penny. Ricky and Adam were excellent installers... See more

Company replied

Rated 5 out of 5 stars

Ricky and Adam arrived promptly, fitted both the dishwasher and the washing machine with ease. (Also the use of hubbys small hands lol). Both were very polite and they did what they needed to do. From... See more

Company replied

Rated 5 out of 5 stars

Woody and Shane did a very efficient and friendly job fitting my new washer, I have been a customer for over 15 years and in that time my washer only had a door replacement. Fantastic service and ver... See more

Company replied

Rated 5 out of 5 stars

Arrived on time, very polite, quick exchange of TVs and full instructions on how to operate the Sony as we has a Samsung previously. Very pleasant lads, a credit to Forbes, Shane and Dan T from the De... See more

Company replied


Company details

  1. Appliance Rental Service
  2. Appliance Store
  3. Electrical Equipment Supplier
  4. Electronics Hire Shop
  5. TV store
  6. Used Appliance Store

Written by the company

At Forbes Rentals, we provide the latest high-quality home appliances at competitive weekly or monthly prices. Enjoy flexible upgrade options, and free installation, free same or next day servicing and free repairs. There’s no need to spend extra on parts, and if we can’t fix your appliance we’ll replace it. Providing excellence since 1926 in Home appliance and TV rental. Rent Smart TVs, washing machines, tumble-dryers, washer-dryers, dishwashers, fridge-freezers and cookers as well as floorcare and mobility scooters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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5.0

All reviews

(1,523)

421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TV equipment swap

I have been a Forbes TV customer for many years and everything about the service is excellent, particularly the customer services / scheduling and the technicians. In my recent equipment swap Ali in scheduling and Ricky and Adam who came to fit the new equipment were particularly patient and helpful

April 17, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for sharing your kind thoughts; we're thrilled to hear this wonderful feedback! 😊

Rated 5 out of 5 stars

Definitely recommend

Wanted to rent a washing machine and Forbes seemed to be the go to company, I'm now glad I did choose these. From the get go the company were informative and very helpful, albeit I had to pay a little more for a product than I would of liked, however the pre loved they advertised was not in stock (is a little disappointing seeing something advertised if it's not actually available). Set up was easy and choosing a delivery date was super easy and efficient. The engineers Ross & Lewis were absolutely amazing, knew their stuff and were kind, caring, respectful and helpful. Ross & Lewis are definitely an asset to the company. Product wise, very happy. Pre loved washing machine and it's clean and in full working order. Definitely recommend giving this company a go for rental products

April 17, 2026
Unprompted review
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Reply from Forbes Rentals

We're so grateful for your kind feedback; it warms our hearts to hear such positive words! 😊

Rated 5 out of 5 stars

Nigel & Dylan

Arrived within time frame, were polite and friendly, no complaints at all.

April 18, 2026
Unprompted review
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Reply from Forbes Rentals

Your feedback is greatly appreciated, and we're delighted to know that you had a positive experience! 😊

Rated 5 out of 5 stars

Been using Forbes for over 20 years now…

Been using Forbes for over 20 years now and it’s always been an excellent service and great products. Toby and Ray who just installed our new washing machine were very efficient, knowledgable and friendly

April 18, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you very much for your kind comment. Your satisfaction is our top priority, and we're delighted that you've taken the time to share your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in our services.

Rated 5 out of 5 stars

Collection and drop off

Toby and Ray dropped off a washing machine this morning and collected an old on. They were quick efficient and friendly. Got here in the time they said they would. Explained everything clearly and made sure I understood. Thank you both

April 18, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you very much for your kind feedback, we're so happy to hear this 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Elaine was so helpful arranging a short term tumble dryer rental for me. Ricky and Adam were the nicest delivery guys, fantastic communication, bang on time and made lifting the appliance up two fights of stairs look effortless. Thanks Forbes!

April 18, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you very much for your kind comment, we're very glad to hear that you're enjoying our products and service.

Rated 5 out of 5 stars

Ricky and Adam was very polite and…

Ricky and Adam was very polite and helpful when deliver tv and help put up the whole process from talking to Deirdre Quillinan at start made everything smooth and all very polite thank u

April 18, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Forbes. Our team works hard to provide award-winning service, and it's fantastic to know that our efforts are making a difference.

Rated 5 out of 5 stars

Excellent

We've been with Forbes for a very long time and we've have had many interactions. Elaine is always very thorough. I find every aspect of using Forbes easy and straightforward. Today, we had replacement goods and Toby and Ray were pleasant and efficient. Both items installed quickly.

April 17, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!

Rated 5 out of 5 stars

Thank you so much to Toby & Ray today…

Thank you so much to Toby & Ray today for bringing me my new washing machine. Friendly and efficient.

April 16, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

Forbes engineers

The engineers Ricky and Adam were very professional and polite

April 14, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

Rated 5 out of 5 stars

Perfect service is usual from Forbes rentals…

Perfect service is usual from Forbes rentals.
Liam and Lewis were excellent. They brought the tv into the room it was to be installed in, set up the TV including contacting to the WiFi and connecting it to subscriptions from my phone, such as Netflix. They were well mannered and kind. It was straightforward to complete paperwork and Liam and Lewis removed all the packing materials once installation was complete. The TV is a reconditioned Sony Tv but there were no scratches or fading colour and the TV performance is high quality.

April 13, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

Rated 1 out of 5 stars

Very friendly polite and professional

Very friendly polite and professional

April 11, 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your review and kind comments 😊 We really appreciate your support. We noticed the 1-star rating may have been selected accidentally, but no worries at all, we’re just happy you had a good experience!

Rated 5 out of 5 stars

Just had a delivery of a dishwasher by…

Just had a delivery of a dishwasher by Gordon & Ben. They were both professional, quick and courteous with the utmost respect. Thank you Gordon & Ben
From Roberto S.

April 10, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

Toby and Ray were great

Toby and Ray were great. Very friendly and knowledgeable. Our white goods were fitted swiftly and we were given a demonstration on how to use them.

We've been with Forbes for over a decade and stay with them because they will come and fix any issues very quickly.

April 10, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!

Rated 5 out of 5 stars

James worked really hard fixing our…

James worked really hard fixing our washing machine now it’s as good as new thank you so much James

April 8, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Forbes. Our team works hard to provide award-winning service, and it's fantastic to know that our efforts are making a difference.

Rated 5 out of 5 stars

Came in and knew what they were doing

Came in and knew what they were doing.
Dan and Gordon done a fantastic job 👏

April 9, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind comment. Your satisfaction is our top priority, and we're delighted that you've taken the time to share your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in our services.

Rated 5 out of 5 stars

Ricky & Adam great guys!

Ricky & Adam delivered my appliance today. Both very professional and friendly, phoned before to update me on the time of arrival.

Great service would recommend.

April 9, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind comment, we're very glad to hear that you're enjoying our products and service.

Rated 5 out of 5 stars

Fabulous

Absolutely wonderful employees Matt and lakai
Very kind and also they were very informative and helpful they 100% deserve 5 stars and more.

April 8, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Your feedback is greatly appreciated, and we're delighted to know that you had a positive experience! 😊

Rated 5 out of 5 stars

Forbes rental service, Beeston

We reported an issue with our tv equipment on Easter Monday. The company rang us at 09.00 the following day, & promised us a visit from an engineer the same day. The engineer, James, investigated the problem & restored the equipment to normal. He made several recommendations on actions we could carry out to prevent & solve the issue in the future. He was friendly & very helpful.

April 7, 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We're so grateful for your kind feedback; it warms our hearts to hear such positive words! 😊

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