Forces Insurance Reviews 

336
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I would give this company 0 starts but I can’t. Clearly states NATO overseas on their website but won’t insure me working in NATO in Italy. Joke of a company who needs to make it clear they only insur... See more

Rated 1 out of 5 stars

High premium hikes after first year after luring service men/women with promos and deals. slow customer service and a lack of staff make for an overall terrible experience. If you have 5+ years no... See more

Company replied

Rated 1 out of 5 stars

Attempted to claim on a laptop. Due to the fact that the laptop had an issue electrically, we were denied instantly over the phone. Honestly, what's the point of insurance if you can't claim fo... See more

Rated 1 out of 5 stars

This company has terrible customer service. Impossible to get through to. when you do the staff make commitments they renege of them. Can't comment on the actual insurance products - but I would advi... See more

Company details

  1. Insurance Agency

About Forces Insurance

Information provided by various external sources

Forces Insurance (formerly TF Insurance) was founded in 2001 to provide military personnel, their families, and related civilian personnel with a range of motor insurance products designed specifically for their needs.

During this time, we’ve encountered many situations that are unique to members of HM Forces, and we’ve worked hard with a number of underwriters to create policies that protect our customers’ interests.

Every year, several thousand fully featured motor insurance policies are purchased through Forces Insurance.

Structure and Regulation

  • Limited company registered in England No. 4188402
  • Licenced Credit Broker under the Consumer Credit Act 1974
  • Registered as a Data Controller under the Data Protection Act 1998
  • Authorised and regulated by the Financial Conduct Authority (Firm number 308683)

Contact info

1.1

Bad

TrustScore 1 out of 5

336 reviews

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1.1

All reviews

(336)

1 review in the last 12 months

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Rated 5 out of 5 stars

Car Insurance

After being turned away from my usual insurers I spoke to Forces Insurance (who were so helpful) and they were able to help me. We were posted overseas to the USA but left a new car behind with friends to look after. Other insurance companies wouldn't consider us as we were not resident in the UK. Thank goodness for Forces Insurance as I really didn't want to sell my car and we were literally heading out within a few days. Tip for people in similar situations - don't leave it till the last minute!

November 1, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Returning to UK having been serving outside the EU for over 4 years, Forces Insurance were able to assist me with getting a car insurance policy at a reasonable rate despite a lapse in my NCD certificate. Communication with them was helpful and prompt and I felt that they were genuinely trying to understand my situation and find a solution.

That said, the real test with such organisations is how they respond should I be unfortunate enough to have to make a claim on the insurance...

November 1, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

An extremely customer friendly insurance company. My sales advisor (Mr. Amith) made the process as simple as possible and was very helpful throughout offering me the best rates in the industry. I would highly recommend the company for its professionalism.

October 25, 2016
Unprompted review
Rated 5 out of 5 stars

great day

very friendly and incredibly helpful, many thanks to Chetna Sharma: wonderful and extremely helpful with helping us insure our new car :) more than pleased with the service.

October 17, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The customer sevice i received was friendly . My questtioned were all answered fully . Everything was emailed to me and easy to understand and access .

October 10, 2016
Unprompted review
Rated 5 out of 5 stars

Clear, comprehensive and professional

Being new to arranging motoring insurance for Europe I was relieved to find such comprehensive cover for a competitive price and with professional and helpful staff.

September 13, 2016
Unprompted review
Rated 5 out of 5 stars

re-newal

had insurance with this company last year, this year as usual prices rise, however I called them and asked if they could do it for a cheaper price, got a deal with then, was happy to stay with a company who appreciate their customers, thank you

September 8, 2016
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly service

The service I revived was excellent. The staff could not do enough to make the shopping experience very easy. All explanations were clear and understandable. A pleasure to do business with Thanks

September 5, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

A really helpful and sincere service by a company who clearly understands the difficulties of service life overseas.

September 4, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service good price

Getting insurance with Forces Insurance was better than trying to find a good deal using comparison sites. Best value and just one phone call. Highly recommend them to anyone.

August 31, 2016
Unprompted review
Rated 3 out of 5 stars

Average to poor

I don't understand why I had to talk to one advisor who was always on the phone to someone else. When I finally had enough after 3 phone calls each way, the initial person could then renew my policy, surely this could have happened from the start. To their credit, theY were all very friendly and professional. The insurance is also £500 more then some competitive policies.

August 24, 2016
Unprompted review
Rated 4 out of 5 stars

Painless

Even though this insurance is slightly more expensive than my current insurance, it takes the pain out of the process of deregistering and purchasing a new vehicle. The process is painless the agents were helpful, swift and professional.

August 24, 2016
Unprompted review

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