I would give this company 0 starts but I can’t. Clearly states NATO overseas on their website but won’t insure me working in NATO in Italy. Joke of a company who needs to make it clear they only insur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
High premium hikes after first year after luring service men/women with promos and deals. slow customer service and a lack of staff make for an overall terrible experience. If you have 5+ years no... See more
Company replied
Attempted to claim on a laptop. Due to the fact that the laptop had an issue electrically, we were denied instantly over the phone. Honestly, what's the point of insurance if you can't claim fo... See more
This company has terrible customer service. Impossible to get through to. when you do the staff make commitments they renege of them. Can't comment on the actual insurance products - but I would advi... See more
Company details
About Forces Insurance
Information provided by various external sources

Forces Insurance (formerly TF Insurance) was founded in 2001 to provide military personnel, their families, and related civilian personnel with a range of motor insurance products designed specifically for their needs.
During this time, we’ve encountered many situations that are unique to members of HM Forces, and we’ve worked hard with a number of underwriters to create policies that protect our customers’ interests.
Every year, several thousand fully featured motor insurance policies are purchased through Forces Insurance.
Structure and Regulation
- Limited company registered in England No. 4188402
- Licenced Credit Broker under the Consumer Credit Act 1974
- Registered as a Data Controller under the Data Protection Act 1998
- Authorised and regulated by the Financial Conduct Authority (Firm number 308683)
Contact info
17 The Office Village, LE11 1QJ, Loughborough, United Kingdom
- 01509 283 899
- info@forcesinsurance.co.uk
- www.forcesinsurance.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A fair deal
I was going to change insurance providers because I found a cheaper deal elsewhere. When I told Forces Insurance, they found me a better deal considering both price and what is included, so I was happy to accept and I am staying with them.
Excellent - NCB over 2yrs old - no problem!
Loved it - just what we needed after returning from overseas after more than 2 yrs - honoured our NCB and provided a friendly, helpful and competitive service. After hours of painful searching elsewhere I wish I'd gone here first! One improvement? Please open on a Saturday.
High premium hikes
High premium hikes after first year after luring service men/women with promos and deals. slow customer service and a lack of staff make for an overall terrible experience.
If you have 5+ years no claims look elsewhere.

Reply from Forces Insurance
Extremely worthwhile to be part of your service.
Extremely worthwhile to be part of your service. Hope to get the same sort of service in the future.
Good BFG choice
The Forces Insurance website says they have merged with Forces Financial & another entity & the phone number takes you through to Forces Financial. Ignore them & ask to be put through to Forces Insurance - I got offered a better package (more legal cover, keycare included, lower excess) for about £100 cheaper than Forces Financial.
If you're after BFG insurance don't forget to ask for the vehicle to be specified by it VIN/chassis number on the documentation, not its VRN/plate number, otherwise the BFG office won't accept it. You'd think the insurance companies would know this by now wouldn't you, but I had to phone up & get it changed. Minor whinge - otherwise very happy.
Good service, reliable and helpful.
First time use of forces insurance, I'd use again.
Limited choice
Of the 2 companies made available to me, this was the cheapest (although in comparison to regular UK car insurance it is more than double in cost!). The telesales person was polite, helpful and efficient and I was able to arrange suitable cover in no time at all.
Great service.
Easy. Sympathetic employees. Good competitively prices.
Great service all round
Always very helpful and provide a great service.
A Good Service
It was all dealt with over the phone, all questions were answered clearly, & nothing was too much trouble, see you again next year!
car insurance
Excellent service and very competitive prices. Thoroughly recommend
the lady was excellent, friendly and knowledgeable. The price of the premium was not great though.
The price was poor
car insurance
It was fantastic update motor insurance. I did not have any problem. Always very helpful and polite manner.
very helpful
easy to understand the policy i received and very helpful team.
Easy
Was shopping around for car insurance when a friend told me about forces insurance I check them out and was very satisfied with the service they provided .
A fine brokerage service
As per title. Proactive and helpful brokers, who actually offer advice where pertinent and try to ease the admin burden of current legislation and process.
I've been with them for 4 renewals now.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






