Forces Insurance Reviews 

336
•
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would give this company 0 starts but I can’t. Clearly states NATO overseas on their website but won’t insure me working in NATO in Italy. Joke of a company who needs to make it clear they only insur... See more

Rated 1 out of 5 stars

High premium hikes after first year after luring service men/women with promos and deals. slow customer service and a lack of staff make for an overall terrible experience. If you have 5+ years no... See more

Company replied

Rated 1 out of 5 stars

Attempted to claim on a laptop. Due to the fact that the laptop had an issue electrically, we were denied instantly over the phone. Honestly, what's the point of insurance if you can't claim fo... See more

Rated 1 out of 5 stars

This company has terrible customer service. Impossible to get through to. when you do the staff make commitments they renege of them. Can't comment on the actual insurance products - but I would advi... See more

Company details

  1. Insurance Agency

About Forces Insurance

Information provided by various external sources

Forces Insurance (formerly TF Insurance) was founded in 2001 to provide military personnel, their families, and related civilian personnel with a range of motor insurance products designed specifically for their needs.

During this time, we’ve encountered many situations that are unique to members of HM Forces, and we’ve worked hard with a number of underwriters to create policies that protect our customers’ interests.

Every year, several thousand fully featured motor insurance policies are purchased through Forces Insurance.

Structure and Regulation

  • Limited company registered in England No. 4188402
  • Licenced Credit Broker under the Consumer Credit Act 1974
  • Registered as a Data Controller under the Data Protection Act 1998
  • Authorised and regulated by the Financial Conduct Authority (Firm number 308683)

Contact info

1.1

Bad

TrustScore 1 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(336)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A fair deal

I was going to change insurance providers because I found a cheaper deal elsewhere. When I told Forces Insurance, they found me a better deal considering both price and what is included, so I was happy to accept and I am staying with them.

August 15, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent - NCB over 2yrs old - no problem!

Loved it - just what we needed after returning from overseas after more than 2 yrs - honoured our NCB and provided a friendly, helpful and competitive service. After hours of painful searching elsewhere I wish I'd gone here first! One improvement? Please open on a Saturday.

August 8, 2016
Unprompted review
Rated 1 out of 5 stars

High premium hikes

High premium hikes after first year after luring service men/women with promos and deals. slow customer service and a lack of staff make for an overall terrible experience.

If you have 5+ years no claims look elsewhere.

July 29, 2016
Unprompted review
Forces Insurance logo

Reply from Forces Insurance

I am so sorry that you found our service slow today when calling in regarding the renewal of your policy as we pride ourselves with normally providing an outstanding service!

I have checked our call logs and see that we were inundated with callers at the time of your call and our normal response was not good.

I've also taken the opportunity to check the premium position and see that yours has gone up £42 from the £471 you paid last year to £513 required for this year.

It is regrettable that your insurer (like all other insurers) have found it necessary to increase their premiums during the last 12 months which is due to a number of factors including an increased cost in claims and a rise in Insurance Premium Tax imposed by HM Government.

We do check all our premiums against other insurers and on this occasion we could find no other company offering a better rate.

The policy you have includes all the special features you need as a Serviceperson including full cover on base, business use for you to visit all other military bases to enable you to claim expenses back under JPA rules and FREE Roadside Assistance and Breakdown recovery.

Regards
Keith Frampton
Director of Operations

Rated 4 out of 5 stars

Good BFG choice

The Forces Insurance website says they have merged with Forces Financial & another entity & the phone number takes you through to Forces Financial. Ignore them & ask to be put through to Forces Insurance - I got offered a better package (more legal cover, keycare included, lower excess) for about £100 cheaper than Forces Financial.

If you're after BFG insurance don't forget to ask for the vehicle to be specified by it VIN/chassis number on the documentation, not its VRN/plate number, otherwise the BFG office won't accept it. You'd think the insurance companies would know this by now wouldn't you, but I had to phone up & get it changed. Minor whinge - otherwise very happy.

June 1, 2016
Unprompted review
Rated 4 out of 5 stars

Limited choice

Of the 2 companies made available to me, this was the cheapest (although in comparison to regular UK car insurance it is more than double in cost!). The telesales person was polite, helpful and efficient and I was able to arrange suitable cover in no time at all.

April 28, 2016
Unprompted review
Rated 5 out of 5 stars

A Good Service

It was all dealt with over the phone, all questions were answered clearly, & nothing was too much trouble, see you again next year!

April 9, 2016
Unprompted review
Rated 4 out of 5 stars

car insurance

It was fantastic update motor insurance. I did not have any problem. Always very helpful and polite manner.

March 24, 2016
Unprompted review
Rated 5 out of 5 stars

Easy

Was shopping around for car insurance when a friend told me about forces insurance I check them out and was very satisfied with the service they provided .

March 12, 2016
Unprompted review
Rated 5 out of 5 stars

A fine brokerage service

As per title. Proactive and helpful brokers, who actually offer advice where pertinent and try to ease the admin burden of current legislation and process.

I've been with them for 4 renewals now.

March 8, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look