Forces Insurance Reviews 

336
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I would give this company 0 starts but I can’t. Clearly states NATO overseas on their website but won’t insure me working in NATO in Italy. Joke of a company who needs to make it clear they only insur... See more

Rated 1 out of 5 stars

High premium hikes after first year after luring service men/women with promos and deals. slow customer service and a lack of staff make for an overall terrible experience. If you have 5+ years no... See more

Company replied

Rated 1 out of 5 stars

Attempted to claim on a laptop. Due to the fact that the laptop had an issue electrically, we were denied instantly over the phone. Honestly, what's the point of insurance if you can't claim fo... See more

Rated 1 out of 5 stars

This company has terrible customer service. Impossible to get through to. when you do the staff make commitments they renege of them. Can't comment on the actual insurance products - but I would advi... See more

Company details

  1. Insurance Agency

About Forces Insurance

Information provided by various external sources

Forces Insurance (formerly TF Insurance) was founded in 2001 to provide military personnel, their families, and related civilian personnel with a range of motor insurance products designed specifically for their needs.

During this time, we’ve encountered many situations that are unique to members of HM Forces, and we’ve worked hard with a number of underwriters to create policies that protect our customers’ interests.

Every year, several thousand fully featured motor insurance policies are purchased through Forces Insurance.

Structure and Regulation

  • Limited company registered in England No. 4188402
  • Licenced Credit Broker under the Consumer Credit Act 1974
  • Registered as a Data Controller under the Data Protection Act 1998
  • Authorised and regulated by the Financial Conduct Authority (Firm number 308683)

Contact info

1.1

Bad

TrustScore 1 out of 5

336 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.1

All reviews

(336)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

European Auto Insurance

Extremely helpful and efficient. Was able to get the cover I needed at a competitive price with very little effort on my behalf. The customer service was excellent and made the whole experience flow smoothly.

March 18, 2015
Unprompted review
Rated 5 out of 5 stars

Lovely people

Well mannered, polite and friendly.. And you know a company is great when you've had a problem and it gets resolved quickly. A company is only as good as it's customer service, as that is how to retain customers. My problem is I wouldn't know who is customer service or sales in this company as they are all so great at their job. They are understanding, friendly and will listen to your needs. Recommend EVERY TIME!!

March 16, 2015
Unprompted review
Rated 5 out of 5 stars

Been with TFI for many years

TFI have been exactly what I need and have been helpful and understanding of circumstances. I wasnt happy with my renewal price this year but they helped to find an insurer at a better price.

March 9, 2015
Unprompted review
Rated 5 out of 5 stars

The One Stop Shop For Forces Insurance.

Just coming back from an overseas tour and having problems with recognised No Claims in the UK, wasn't a problem for Forces Insurance. They were able to insure our imported car on its chassis number to resolve insurance cover until registration and the insurance prices were very competitive. We even got licence to occupy cover and house contents & kitting insurance at the same time. A one stop shop for all forces personnel, a well deserved 5 stars.

March 8, 2015
Unprompted review
Rated 3 out of 5 stars

Motorcycle renewal

Good quotation of £134.
However, when i asked about the £30 charge for setting up a new account for a policy renewal, I was informed that this was incorrect, and that there would be no charge for that; so I thought that would be £104! However, £164 was now quoted with the £30 taken off?

After further haggling, they relented and gave me the £104 figure! Saying that there was an internal communications error.

such inconsistancy does not help me feel trust in tfi, this time. Previous dealings have been smooth!

March 7, 2015
Unprompted review
Rated 5 out of 5 stars

Oustanding Service

All of my dealings with this company - from first establishing cover, through claims and onto renewals have been excellent - helpful staff, swift responses to questions, and realistic solutions to often difficult problems and situations. I would recommend this company unreservedly.

February 27, 2015
Unprompted review
Rated 5 out of 5 stars

always fantastic

Renewed straight away because of a competitive renewal quote but more so because of the customer service and quality of cover. I even got more discount when I called up to renew

February 11, 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant understanding service

Does what it says on the tin! Brilliant customer service, actions taken what I was told on the phone excellent value for money. Have already recommended to friends

February 10, 2015
Unprompted review
Rated 5 out of 5 stars

Best insurance company ever

After dealing with the usual suspects , go compare , Churchills and direct line, I was more than happy with the help, feed back and the eventual winning quote , which was £160 cheaper than the jokers mention above.
Can't speak highly enough of the forces insurance and would do and have recommended them to my friends in the forces.

February 6, 2015
Unprompted review
Rated 4 out of 5 stars

great quote

very happy with the deal. hoping more discounts next year. sticking with forces insurance.

February 5, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent quality of service

I was impressed with the quality of service and ability to identify an insurance product that met my son's needs, and to do it so quickly whilst displaying understanding of the circumstances. Thank you.

February 3, 2015
Unprompted review
Rated 5 out of 5 stars

EXCELLENT KNOWLEDGABLE SERVICE

I spoke to Faye whose customer service was second to none. She was very knowledgeable and able to offer solutions to what had been problems with other companies I had tried. Her understanding of how the military worked and what is required was excellent

February 2, 2015
Unprompted review

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