Forever Florist Thailand Reviews 

656
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt, highly reliable delivery service and the stunning, fresh condition of the beautiful flowers received for birthdays and special occasions. People also deeply appreciate the exceptionally helpful customer support team and the intuitive website that make placing international orders completely seamless and completely stress-free. However, some people mentioned experiencing occasional issues with order fulfillment, such as unexpected delivery schedule changes or receiving alternative item substitutions instead of their original choice. A few reviewers were dissatisfied when specific products required unexpected advance notice or when customer care communication fell short of their personal expectations.

What people talk about most

Delivery service

Consumers find delivery service to be professional, fast, and reliable. Reviewers frequently highlight that... See more

Product

Users describe positive interactions with product, consistently highlighting outstanding quality and fresh... See more

Service

Customers consistently note positive experiences with service, highlighting fast, reliable, and professional... See more

Order

Customers report a high level of satisfaction and delight with their order experience. Reviewers note that... See more

Customer service

People report positive experiences with customer service, noting great communication and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, from ordering to confirmation email of order right though to delivery and follow up email. My partner was delighted with the flowers, wrapping and service. Will definitely... See more

Company replied

Rated 5 out of 5 stars

The company were brilliant in every way, from the first order to the delivery and through out the process of the order keep you informed, and always give you professional care and advice.they deserve... See more

Company replied

Rated 5 out of 5 stars

Even without too much notice, the team ensured a beautiful bouquet delivered on-time for a friend’s wedding. The flowers were beautiful, healthy and they even went above and beyond to print off a long... See more

Company replied

Rated 5 out of 5 stars

My flowers were delivered to my wife in a neighboring town. They are beautiful and made her Valentine’s Day very special. I am 7400 miles away, I am so pleased with the entire experience of ordering... See more

Company replied


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Designer
  4. Flower Market

Written by the company

Forever Florist Thailand is a family flower and gift shop based in Bangkok which we opened in 2003. We are arranging fresh flowers and gifts for delivery in Bangkok and all other provinces of Thailand 365 days a year with Free Delivery. We have fluent English and Thai language staff to assist you with your important gifting occasion, whether it's a birthday an anniversary or Valentine's Day, we are ready to help you. Please browse our website for a full range of flowers and gifts and be sure to watch our Youtube videos so you can see exactly how your flower arrangement will be prepared. Our Youtube page is Forever Florist Thailand. Please call, email or use our website LiveChat facility if you have any questions. We hope to serve you very soon.


Contact info

4.8

Excellent

TrustScore 5 out of 5

656 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(656)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

What a lovely reliable family florist

What a lovely reliable family florist. Ive used them several times now and the flowers are so fresh & beautiful.Always Delivered on time, chocolates a lovely extra. A very happy customer. Thank you

April 14, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Mr Rowlands,

Thank for your taking the time to leave us this wonderful review about our family flower shops. It's always our pleasure to serve you and we are pleased you enjoyed the fresh, beautiful flowers and chocolates you received from our store. I have shared your message with all the team involved and we are all grateful for your feedback.

We hope to serve you again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Technical payment issues…

There were technical issues with processing my online order. I reached out to customer service via their website email. Within minutes the depth Mgr returned my email. Set up an alternate method of processing the transaction. She also took care of the personal message as well. Nittaya and her team went far beyond required to help me.
My flower delivery was on time. And the most beautiful roses were delivered. I can not recommend Forever Florist Thailand enough!

March 29, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear SW,

Firstly we apologise you experienced some technical issues placing your order. We are grateful for your patience and working to overcome those to place your order. We are delighted to hear the roses were the most beautiful and for your high recommendation.

We hope to serve you for another order again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Love the costumer service

Love the costumer service. Communication is fast and good. Very good quality flowers and items. Will shop here again

March 27, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear David,

Thank you for taking the time to share your experience using our service. We are delighted to hear you loved our customer service and good quality flowers and gifts.

We look forward to serving you again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Flowers delivered on time

Flowers delivered on time, lady delighted with quality

March 27, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Duncan,

Thank you for your continued business, we appreciate all your orders and for sharing your experiences with us here on Trustpilot. We are so pleased to hear your recipient was delighted with the quality and timely delivery.

We look forward to serving you for another order again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Great services

Great services. Though wasnt able to provide the chocolate in the last minute but your response was quick. Though hotel line was out of order you managed to deliver on time. Thanks.

March 26, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Yin Lee,

Thank you for taking the time to share your experience here on Trustpilot. We apologise that the 8 pieces of Ferrero Rocher chocolates in the heart shaped box were unavailable on the day of delivery. As a result, we upgraded your order to include 10 pieces of Ferrero Rocher in a rectangle box for this inconvenience.

I am pleased to hear you were happy with the timely delivery despite the issues with the hotel line.

We hope to serve you for another order again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Buying flowers

I have used them many times, make the best bouquets. Definitely would recommend them

March 20, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Adam,

Thank you for your repeat business and comments about us making the best bouquets. We really appreciate your kindness and thank you for your recommendation.

We hope to serve you again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Absolutely wonderful service

Absolutely wonderful service.

Won over the heart of the most beautiful girl in Thailand, Bank.

March 15, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Mr Wolf,

We are delighted to receive your feedback and are grateful you shared it here on Trustpilot. It's our pleasure to serve you an we are pleased we could make you and your friend very happy.

We hope to see you for another order again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Personal service!!… always making the…

Personal service!!… always making the events special … beautiful selections of flowers, cakes and chocolates 🌺❤️🙏🏼

March 2, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Mr Saracco,

Thank you as always for your continued support over the years. We appreciate you continuing to use our service and your kindness in taking the time to leave us a review here on Trustpilot.

We look forward to serving you again soon for another order.

Best wishes
Nittaya

Rated 1 out of 5 stars

Don’t ever buy from here they are garbage!!!

Don’t ever buy from here they send dead or going to die roses and wrong item they shove everything in a box like it’s garbage the note you want them to send out, they don’t even care about it. Don’t buy from here it’s garbage! Waste of money! They even cut short on the dead roses I order 12 rose they gave me 10 going to die roses. Poor on everything

March 1, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Cheng Lee,

You have sent emails to our customer service at Forever Florist Thailand. We are a florist in Thailand. You have not placed any order with us at Forever Florist Thailand and therefore we cannot assist you.

Please contact the company you ordered from for your flower delivery in Laos as we are not a Loas flower shop. We are Forever Florist Thailand and we deliver flowers and gifts in Thailand ONLY.

Thank you

Rated 5 out of 5 stars

Very good customer service and timely delivery

I wanted to surprise somebody backpacking in Thailand with flowers without having them knowing. Except the address given was incorrect. Yet they managed to figure out where to go and made the delivery happen regardless of the much longer distance, while keeping the one day delivery time frame. I was very impressed by the service, thanks again ! My friend absolutely loved the flowers

February 21, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Customer,

Thank you for taking the time to leave us a review. We pride ourselves on delivering fresh flowers and gifts to all areas of Thailand on the same day. We understand the importance of the occasion and that we don't want long distances stop the important gift from arriving on time.

We are delighted to hear you and your recipient loved the flowers and we hope to serve you again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

California to Thailand on Time!

I am currently in California, USA and I am happy to write that they went above and beyond to ensure my delivery to Thailand was made in time. I scheduled it for the wrong day, they accommodated my request to deliver 2 days earlier. They were very customer oriented, responded rapidly and the final delivery was beautiful. Thanks Forever Florist!!!!

February 22, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Umiika,

Welcome from California and thank you for taking the time to leave a review. We are delighted to hear that you and your recipient were pleased with our services and that the flowers received from our shop were beautiful.

We hope to serve you again for another order soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Wonderful staff very professional keep…

Wonderful staff very professional keep you informed each step purchase thru delivery and make sure it's a smooth process highly recommend them and will not hesitate to order again in the future sincerely WR Worthington

February 22, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Mr Worthington,

Thank you for taking the time to share your experience of our service here on Trustpilot. We are pleased to hear that you were happy with our service updates, that you found it a smooth process and we are very grateful for your recommendations.

We look forward to serving you again in the future.

Best wishes
Nittaya

Rated 5 out of 5 stars

Very first time I’ve used this florist…

Very first time I’ve used this florist and I can’t thank them enough they sent my girlfriend the best Bocquet of roses she and her friends had ever seen. Which meant to me she had the best day ever and any time in the future I f I need to send flowers I will be definitely using there services again. Thank you to the staff that made her day very special

February 15, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Mr Jones,

Thank you for placing your trust in us to deliver your roses on this important occasion. We are delighted to hear your recipient and her friends said "it's the best bouquet of roses they have ever seen". I have shared this feedback directly with our florist who prepared your bouquet.

It's made all of our team very happy to read that your friend had the best day ever and we hope we can serve you again for another order soon.

Thank you for sharing your experience here on Trustpilot

Best wishes
Nittaya

Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation to Forever Florist Thailand and your great team for the excellent service in delivering my earlier orders (and recent Order no. 2339227) in good condition and timely.
I will definitely continue to support and engage your service in future!
Thank you!

Best regards,
Peter Tan

February 13, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Mr Tan,

Thank you for taking the time to share your experience with our service here on Trustpilot. We really appreciate your continued business and hope to serve you for another order again soon.

Best wishes
Nittaya

Rated 1 out of 5 stars

Extremely disappointed.

Extremely disappointed.

I would like to share my feelings about the order over 150 dollars. Purchase order is 2346384
The service of this shop is too bad, when the delivery arrived at the lobby outside the reception area of ​​the apartment, there was no phone call or text message to notify the customer that the order had been delivered. The worst thing here is that when delivering the order, no information was left on the order: name, phone number, room number, floor number... even though my boyfriend provided the information when ordering and the shop's customer service also asked again via text message: I provided it completely and in detail. 14.02 is a special holiday, there are too many flowers and gifts at the reception lobby, and the condominium where I live in has hundreds of rooms, but there is no information on the order. Because he wanted to surprise me, my boyfriend did not say what he ordered from the flower shop.

Meanwhile, I contacted the shop to ask for order information, the shop replied that they did not know the exact time and did not even support checking with the delivery side to help me if the order had been delivered or was on the way, even though my boyfriend left a message on the shop's website, the shop still replied to wait. And on the shop's system, it still only showed the order status as being shipped even though the order had been delivered to my condominium a long time ago, but because there was no information, I could not receive the order from the reception area.

In particular, the order included a bouquet of flowers + a cake that had been delivered before and left in the lobby outside the reception in extremely hot weather for long long time after I convinced my boyfriend to provide me with full images of his order in order to I can have proof and show to reception and can receive the purchase if only last present in that area belong to me. In the end, the cake was damaged. The shop can imagine the result when the customer receives a gift like that. What will the shop do next? It was silence and even when I sent a message to complain about the service on 15.02, the message was not sent to the phone number I had contacted the flower shop before. This shop's service is really terrible.

February 14, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Lanh Huynh,

We are concerned to hear you have not been fully satisfied with our service on this occasion. I am unable to locate your order details from the information you have provided here, but please contact our customer service team with your order number and we will be happy to resolve this situation through to your complete satisfaction.

Best wishes
Nittaya
Customer Service Manager

Rated 5 out of 5 stars

Absolutely delighted!

I’m so glad that I chose Forever Florist Thailand for my friend’s birthday flowers! I’m in the UK and my friend is working in Thailand for a year. The choice of bouquet was great, the communications were fabulous and when the flowers arrived they were beautiful and made my friend so happy. Totally delighted with everything about this company and would recommend them without hesitation 🌸

January 31, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Julia,

We are delighted to receive your wonderful feedback and that we could make your friend so happy on her birthday. Thank you for the recommendation hear and we hope to serve you again soon.

Best wishes
Nittaya

Rated 5 out of 5 stars

Faultless

Got to be the easiest gift supplier I have ever used. Now I have used them about 6 times. Always quality products, always on time and always proactive. Apart from that my other half smiles when she sees their courier!

January 29, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Customer,

Thank you for taking the time to leave this review. It's always a pleasure to serve you and we appreciate your continued support. We hope to see you for another order again soon.

Best wishes
Nittaya

Rated 1 out of 5 stars

My order number 233112 of teddy bear, flowers and chocolates

My order number 233112 of teddy bear, 3 boxed roses, plus requested box of 20 assorted chocolates. Was requested as per website to be delivered before 1pm. My partner received a call at 12noon to advise the delivery was on its way and would be there soon. Some 4.5 hours later my partner received their delivery of which nothing that was as ordered was the same or even looked like the images on the companies website.

I then sent an email to customer service of which a Nappadon as per our Website we cannot guarantee time of delivery.

This reply in itself was well below any standard of quality customer service and care, not even an apology for pretty much getting my whole ordered delivery wrong, but no responsibility of care given, not even an email to advise they did not have certain products in stock and would need to swap things out.

I have been a very loyal customer of this company for the past 7 years now and have been quite lenient to late deliveries, as I have always received an email to explain what had happened and what was going on with my delivery.

However not on this occasion as I feel the delivery driver and sales customer service agent Nappadon should be sacked for their lack of care, responsibility and customer service provided.

On this occasion the services were utterly atrocious, if cannot guarantee something, then don't provide the services. Especially when the delivery is within the Bangkok metropolitan area and not out somewhere in the country side.

January 26, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Mr Enright,

We are very sorry to hear you have been disappointed with your order on this occasion. We appreciate you have been a customer for many years and on this occasion, we couldn't meet your selected "preferred" delivery time slot of before 1pm. I would like to be clear we do always GUARANTEE the selected delivery date as you will note from all your previous orders.

On our website we give our customers the option to select a "preferred" delivery time slot. We do state on this selection "this is a preferred time and this cannot be assured". You will see this clearly noted on the delivery page and all product information pages of our website.

Our team always does their best to meet preferred delivery time slots, which we achieve over 90% of the time, however due to factors outside of our control, sometimes it is not possible, which is why we GUARANTEE the delivery date, but not the "preferred" delivery time.

I have checked the details about the substitution. Our team provided you with a complimentary upgrade from your selected 20 unbranded chocolates to 20 Ferrero Rocher chocolates. Further, the 30cm bear was upgraded to the same size bear which included a heart. The 3 red roses in a gift box were as ordered. The two upgrades were provided as a complimentary gift as we couldn't meet your preferred delivery time slot of before 1pm.

I hope this information is helpful and on behalf of the team we apologise for any inconvenience this may have caused. Please don't hesitate to contact our customer service team if you have any further questions and we will be happy to assist you.

With best wishes
Nittaya
Customer Service Manager
Forever Florist Thailand

Rated 5 out of 5 stars

Incredibly fast and efficient service

Incredibly fast and efficient service and the flowers were even better than they looked in the pictures (the delighted recipient sent me a picture). I would recommend this company 100%

January 16, 2025
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear Felicity,

Thank you for taking the time to share your experience here on Trustpilot. We are delighted to hear the flowers you received from our store were even better than the pictures on our website. We always strive to beat expectations and we hope to serve you again soon.

All the team here really appreciate your 100% recommendation. Thank you.

Best wishes
Nittaya

Rated 5 out of 5 stars

One of the best customer experiences ever

One of the best customer experiences I have ever seen. I wanted to offer flowers to my girlfriend who lives in Thailand, but I live in Europe and it was very difficult to find a good service.
I didn't know where my girlfriend would be and they made sure to reach out to her to arrange the delivery.
Besides providing a beautiful flower arrangement, they also added a Happy birthday baloon for free. They included my message in a beautiful card.
I can only recommend this service if you want to send flowers in Thailand. I will use it going forward.
Thank you for everything!

December 2, 2024
Unprompted review
Forever Florist Thailand logo

Reply from Forever Florist Thailand

Dear José Trovão Silva,

Thank you for taking the time to share your experience of our products and services. We are delighted to hear that we could make the process easy for you to send flowers to your girlfriend and that you appreciated the Happy Birthday balloon.

Thank you again for your recommendation and we look forward to serving you again soon.

Best wishes
Nittaya

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