Fountain Filters Reviews 

220
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more

Rated 5 out of 5 stars

Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more

Company replied

Rated 5 out of 5 stars

We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more

Company replied

Rated 4 out of 5 stars

even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more

Company details

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Written by the company

We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.


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4.8

Excellent

TrustScore 5 out of 5

220 reviews

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4.8

All reviews

(220)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Two thumbs up!

Fountain filters are the only filter company we have used, must be getting on for nearly 20 years, always great products and service and now the packaging is totally recyclable. Great company 👍👍

November 30, 2024
Unprompted review
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Reply from Fountain Filters

Thank you so much for your thoughtful and kind words. Simon and I are proud of the business we have built and we love serving our customers in the best way we can.

Rated 5 out of 5 stars

Quality products which work

Following a chat with Simon some years ago we bought their water purifying kit ( Oyster Taste & Oneflow Hard water filters) to complement our water softening system. Simon provided excellent advice. Fitting the kit was easy. The kit has worked well and our water tastes better. Since then we have received the regular reminders to replace the filters which we follow. Had to call Simon & Louise once about fitting the replacements & they were very friendly with nothing too much trouble. Fitting the replacement filters is very easy, clean & takes only about 10 minutes for both filters. Very happy we switched to Fountain Filters.

November 10, 2024
Unprompted review
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Reply from Fountain Filters

Sorry for our late reply. We are truly grateful for your business and we will do what it takes to help our customers find the right solution. Simon & Lou

Rated 5 out of 5 stars

Superb service

Good range of materials, easy ordering and quick delivery.
Exactly what I needed.

October 15, 2024
Unprompted review
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Reply from Fountain Filters

Thanks for your review. It means a lot to Simon and I. Have a lovely day. Louise

Rated 5 out of 5 stars

Good products

Prompt delivery and great products - am evaluating the NanoCeram filters and so far so good. One of the few companies in the UK selling these, and have the best price.

September 27, 2024
Unprompted review
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Reply from Fountain Filters

Thank you for taking the time to leave us a review. We welcome your feedback on the NanoCeram. It's a cartridge that we have stocked for some time and it's becoming more and more popular.

Rated 5 out of 5 stars

Oyster Flouride water filters

We have a Oyster Flouride water filter system fitted with two filters, flouride reduction and taste/odour/sediment filters. We are very satisfied with the quality of our drinking water with an affordable initial outlay. We replace our filters every 12 months that are also very reasonably priced and usually delivered very efficiently and fast via Royal Mail. I highly recommend the services of this company with a very personal service from the owners Simon and Louise

October 10, 2024
Unprompted review
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Reply from Fountain Filters

Such a lovely review. We are a two person business and we're getting busier. I have to admit it's been difficult at times keeping up with getting orders built and dispatched quick enough for the customers. It's made more challenging when stock doesn't arrive when we think it's going to. You are very understanding and we value you so much as a customer.

Rated 5 out of 5 stars

The fresh water tap I ordered was sent…

The fresh water tap I ordered was sent promptly. Carefully wrapped with full instructions as requested

August 29, 2024
Unprompted review
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Reply from Fountain Filters

Thanks for your kind words Alfred. Your support means a great deal to a small business like ours. Have a lovely day.

Rated 5 out of 5 stars

Effective and simple to install and change filters

These are the easiest filters I have had. I am a 70 year old lady and have been using filters in various homes for years. The fountain filters are the easiest ones to change when they need a new filter - no post-change leaking!

August 23, 2024
Unprompted review
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Reply from Fountain Filters

Thank you so much for leaving Simon and I such lovely feedback. We are very happy that you find it easy to manage and having no leaks is a good thing, although it can happen sometimes. That's plumbing for you.

Rated 5 out of 5 stars

Excellent

Both Simon and Louise are friendly, helpful, knowledgable and best of all - don't try to sell you anything you don't need. Highly recommended.

July 17, 2024
Unprompted review
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Reply from Fountain Filters

You're very kind Mat. Your feedback means a lot to Simon and I. We will never understand why a business would sell something to a customer that they didn't need. We wouldn't sleep at night if we ran our business that way. Have a lovely day.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. I regularly order salt and it’s a very simple process on the website. Highly recommended.

July 18, 2024
Unprompted review
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Reply from Fountain Filters

Thanks for your review Alan. Very kind. I think you may have the incorrect company as even though we have salt on our website, it's not something we sell a lot of. Just wanted to give you the heads up as we are positive that this lovely 5 star review would be welcomed by the business it was intended for.

Rated 5 out of 5 stars

Splendid service and great product

I have spoken to both Simon and Louise, who were both very helpful and informative.
My filter arrived quickly and my questions were answered very quickly on the phone when I installed my replacement cartridge.
Thank you !

August 9, 2024
Unprompted review
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Reply from Fountain Filters

Thanks for taking the time to leave us a review Anne. We are happy that you are happy. Have a lovely day and thank you for placing an order with us.

Rated 5 out of 5 stars

Good website and ordering easy.

Good website and ordering easy.
Shipment was slow and after a week had to phone to find out what the hold-up was.
Would have been nice if they had contacted me to tell me they were waiting for stock. So coms on that front not great, but otherwise excellent company, quick tracked postage and packaging superb.
My replacement filter is also excellent, and now don't have to buy bottled water.

July 10, 2024
Unprompted review
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Reply from Fountain Filters

You are absolutely correct. We should be much better at this, but sometimes we get a little inundated with work and while we intend to keep all our customers updated, we sometimes forget. We are really pleased and thankful that you put trust in our little two person business and are happy that you're no longer having to waste money on bottled water. Thanks for taking the time to share your feedback and some areas for improvement.

Rated 5 out of 5 stars

Very good communication

Very good communication. Very good filter. Would highly recommend this company.

July 15, 2024
Unprompted review
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Reply from Fountain Filters

Thanks very much Dan. Really pleased that you put your trust in our small business. Simon & Lou.

Rated 5 out of 5 stars

They actually know what they're talking about.

Trivial purchase, just a set of o rings for a tap, but saved me well over £200 on a replacement because these folks correctly identified an unmarked, unbranded unit that has been installed for well over 10 years from a couple of photographs.

June 30, 2024
Unprompted review
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Reply from Fountain Filters

Such a lovely review. Thank you for taking the time to share your thoughts. We receive lot's of pictures (normally of people's undersink cupboards!) It's amazing what we can determine from a picture. Often trial and error, but we get there in the end. Have a lovely day. Simon & Lou

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish ! ! Can only wish all UK suppliers and businesses will have this level of dedication to customer service and excellence ! !
Got a little stuck during installation and help was immediate on the other side, required part was sent promptly, job done !
Highly recommand !

July 4, 2024
Unprompted review
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Reply from Fountain Filters

What a lovely review Angela. Thank you so much. It means a lot to a small business like ours. Have a lovely day. Simon & Lou.

Rated 5 out of 5 stars

I highly recommend Fountain Filters

I have been using Fountain Filters ever since I installed a filter under my sink in 2008. I order replacement filters by phone, they are always accessible and friendly and have my details, and the filter cartridge is dispatched promptly - all at reasonable price.

July 8, 2024
Unprompted review
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Reply from Fountain Filters

Thanks Grace. Your kind words mean a lot to us. Thank you for choosing Fountain Filters.

Rated 5 out of 5 stars

Speedy service

They have a wide selection. Orders are sent out immediately. We had our order two days after we placed it.

May 23, 2024
Unprompted review
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Reply from Fountain Filters

Sorry for my late reply. Thank you so much for taking the time to leave us feedback. We really do appreciate it. Lou & Simon

Rated 5 out of 5 stars

Replacement Cartridge

I have been using Fountain Filters for a few years now, and have always found their products of good quality. More significantly, their customer service, prompt dispatch, good packaging and sensible pricing, means I am pleased to give them a five star review.

May 8, 2024
Unprompted review
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Reply from Fountain Filters

Thank you so much Tony for your kind review. We do the very best we can for our customers. We're just a husband and wife team and wear many hats. Lou (chief dispatcher!)

Rated 5 out of 5 stars

Great quality product with fast…

Great quality product with fast delivery . Shall use for all my filter needs .

April 13, 2024
Unprompted review
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Reply from Fountain Filters

Thank you so much Stephen. Simon and I appreciate your feedback. Lou

Rated 5 out of 5 stars

Excellent support and Genuine products

I have regularly purchased genuine Doulton water filter cartridges for my Franke kitchen drinking water filter tap since we installed it 16 years ago. Due to a safari issue at my end, it appeared that Fountain-Filters were out of stock, so I scoured the internet and this resulted in me purchasing a filter that turned out not to be as described from an alternate supplier. I called Fountain Filters and they were very helpful in supplying genuine cartridges once more at a sensible price. I will be sticking with Fountain Filters for my future needs.

April 4, 2024
Unprompted review
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Reply from Fountain Filters

Good old caching on a browser! We're glad we could help you out and we really appreciate your kind feedback. Have a lovely day. Simon & Lou.

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