Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more
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Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more
Company replied
We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more
Company replied
even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more
Company details
Written by the company
We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.
Contact info
Strowger House, Sandy Lane Industrial Estate, NE3 5HE, Newcastle upon Tyne, United Kingdom
- 01352838481
- orders@fountain-filters.co.uk
- www.fountain-filters.co.uk
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Two thumbs up!
Fountain filters are the only filter company we have used, must be getting on for nearly 20 years, always great products and service and now the packaging is totally recyclable. Great company 👍👍

Reply from Fountain Filters
Quality products which work
Following a chat with Simon some years ago we bought their water purifying kit ( Oyster Taste & Oneflow Hard water filters) to complement our water softening system. Simon provided excellent advice. Fitting the kit was easy. The kit has worked well and our water tastes better. Since then we have received the regular reminders to replace the filters which we follow. Had to call Simon & Louise once about fitting the replacements & they were very friendly with nothing too much trouble. Fitting the replacement filters is very easy, clean & takes only about 10 minutes for both filters. Very happy we switched to Fountain Filters.

Reply from Fountain Filters
Superb service
Good range of materials, easy ordering and quick delivery.
Exactly what I needed.

Reply from Fountain Filters
Good products
Prompt delivery and great products - am evaluating the NanoCeram filters and so far so good. One of the few companies in the UK selling these, and have the best price.

Reply from Fountain Filters
Oyster Flouride water filters
We have a Oyster Flouride water filter system fitted with two filters, flouride reduction and taste/odour/sediment filters. We are very satisfied with the quality of our drinking water with an affordable initial outlay. We replace our filters every 12 months that are also very reasonably priced and usually delivered very efficiently and fast via Royal Mail. I highly recommend the services of this company with a very personal service from the owners Simon and Louise

Reply from Fountain Filters
The fresh water tap I ordered was sent…
The fresh water tap I ordered was sent promptly. Carefully wrapped with full instructions as requested

Reply from Fountain Filters
Effective and simple to install and change filters
These are the easiest filters I have had. I am a 70 year old lady and have been using filters in various homes for years. The fountain filters are the easiest ones to change when they need a new filter - no post-change leaking!

Reply from Fountain Filters
Excellent
Both Simon and Louise are friendly, helpful, knowledgable and best of all - don't try to sell you anything you don't need. Highly recommended.

Reply from Fountain Filters
Fast and efficient service
Fast and efficient service. I regularly order salt and it’s a very simple process on the website. Highly recommended.

Reply from Fountain Filters
Splendid service and great product
I have spoken to both Simon and Louise, who were both very helpful and informative.
My filter arrived quickly and my questions were answered very quickly on the phone when I installed my replacement cartridge.
Thank you !

Reply from Fountain Filters
Good website and ordering easy.
Good website and ordering easy.
Shipment was slow and after a week had to phone to find out what the hold-up was.
Would have been nice if they had contacted me to tell me they were waiting for stock. So coms on that front not great, but otherwise excellent company, quick tracked postage and packaging superb.
My replacement filter is also excellent, and now don't have to buy bottled water.

Reply from Fountain Filters
Very good communication
Very good communication. Very good filter. Would highly recommend this company.

Reply from Fountain Filters
Good price and filter well packed
Good price and filter well packed. No problems.

Reply from Fountain Filters
They actually know what they're talking about.
Trivial purchase, just a set of o rings for a tap, but saved me well over £200 on a replacement because these folks correctly identified an unmarked, unbranded unit that has been installed for well over 10 years from a couple of photographs.

Reply from Fountain Filters
Fantastic service from start to finish…
Fantastic service from start to finish ! ! Can only wish all UK suppliers and businesses will have this level of dedication to customer service and excellence ! !
Got a little stuck during installation and help was immediate on the other side, required part was sent promptly, job done !
Highly recommand !

Reply from Fountain Filters
I highly recommend Fountain Filters
I have been using Fountain Filters ever since I installed a filter under my sink in 2008. I order replacement filters by phone, they are always accessible and friendly and have my details, and the filter cartridge is dispatched promptly - all at reasonable price.

Reply from Fountain Filters
Speedy service
They have a wide selection. Orders are sent out immediately. We had our order two days after we placed it.

Reply from Fountain Filters
Replacement Cartridge
I have been using Fountain Filters for a few years now, and have always found their products of good quality. More significantly, their customer service, prompt dispatch, good packaging and sensible pricing, means I am pleased to give them a five star review.

Reply from Fountain Filters
Great quality product with fast…
Great quality product with fast delivery . Shall use for all my filter needs .

Reply from Fountain Filters
Excellent support and Genuine products
I have regularly purchased genuine Doulton water filter cartridges for my Franke kitchen drinking water filter tap since we installed it 16 years ago. Due to a safari issue at my end, it appeared that Fountain-Filters were out of stock, so I scoured the internet and this resulted in me purchasing a filter that turned out not to be as described from an alternate supplier. I called Fountain Filters and they were very helpful in supplying genuine cartridges once more at a sensible price. I will be sticking with Fountain Filters for my future needs.

Reply from Fountain Filters
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