Fountain Filters Reviews 

Wishing to replace our salt based softener, Simon was prompt, informative, and patient whilst I deliberate my options.
We opted for a OneFlow+ whole house filter. Although this has only been installed for a couple of weeks we have already noticed the small amount of residue build up we previously experienced in the kettle no longer exists. We also will have to recalibrate our use of shampoo etc downwards. All in all pleasantly surprised with the results.

Excellent
Ordered Friday received Saturday. Couldn't be better. Thank you

I purchased the Dolby One Flow back in 2020/2021. Initally I found that the product did not meet my expectations as I hadn't realised the system we bought was a conditioner as opposssed to a softener and the difference between them and the operational costs etc. I was offered a free replacement filter and later it was suggested that I opt for a higher Media Volume as our water is VERY HARD. Simon is very knowledgeable about water and so helpful! I had initally thought of getting a different system but Simon explained what I had purchased vs the options out there and I realised that actually the Dolby One flow higher media volume would actually better for us as opposed to a Harvey system. He also helped advised on the boiling water tap I purchased. Really informative and helpful. We've recently installed all the cartridges and waiting a few months to see how they perform but have noticed a positive difference with water taste and skin.

Received clear, unbiased, practical advice from the start. Delighted with the dual filter system we purchased & had installed 18 months ago. Just changed the filters and happy to say the after sales service is entirely as good. I will be returning for many years.

Simon's telephone help and advice were much appreciated today. Thank you.

Great product well packed speedy delivery works well

Ordered a filter housing O ring, arrived on time with no problem and was a perfect fit and good price.

Prompt response and took VAT off for orders to the Channel Islands AND free postage too. Item well packed. Great service all round. THANKS.

My feedback echoes other previous purchasers feedbacks. Simon and Lou were very responsive in answering my queries as to which filter to buy and they came back with a comprehensive response. This had helped me make the the right purchase. The installation wasn't hard as I am a keen DIYer. I am really happy with my purchase.

Simon - what a star! From the moment I sent an enquiry about changing our water filter system due to our Eco3 system being discontinued, to asking for help during and after installation of the new one he couldn’t have been more helpful and approachable . We purchased the Fountain Filters Standard replacement filter system to replace our discontinued one and it arrived very quickly after ordering.

After we had successfully installed the new system we had a minor issue with a small leak. A quick call to Simon who suggested the unit might just need tightening up but if after tightening it was still leaking he would send out a new o ring . We followed the advice and managed to tighten everything up and it now works perfectly with no leaks . We are so pleased with our new water filter system and feel reassured that should we have any further issues Simon will always be on hand to help! Thank you so much for all of your help and patience helping us transition to our new system .

I tried to find this UV lamp at a reasonable price all over Europe. They are quite common in England but no company except Fountain-filters was willing to ship one of them to Sweden. The package arrived promptly and was well-packaged and in one piece

Good product, well-packaged and delivered promptly. I have bought the filter from this company in the past and will continue to do so in the future.

I wanted to replace the filter cartridge for my Franke Triflow water filter and came across this company. Their prices were competitive but more important to me was that they are local. I was even more delighted to find they are a small company. I got instant, personal service when I contacted them. Just great!

Great 3-way tap, which was well packaged, with clear instructions. Our plumber commended the tap as good quality and easy to plumb in and connect to both water supply and under-sink filter. Looks brilliant in our new kitchen. Thanks to Fountain Filters for a helpful website and speedy delivery service.

Replacement filter delivered promptly at a good price. Reliable supplier I have used for years.

Order number: 1010985

I want to express my frustration with this company, particularly in my dealings with Louise, the owner of Fountain Filters. Before placing my order, I called to confirm stock availability. Despite my insistence to double-check and avoid any post-payment stock issues, Louise assured me that the item was in stock. Unfortunately, after making the payment, my order was not delivered, and I had to contact them to find out what happened. The explanation was that the post was lost, conveniently after the fact.

Upon seeing Louise's response to my review, I was taken aback by the lack of apology and the apparent personal tone. The owner's aggressive tone left me with the impression that there might be a need for a manager to handle customer relations. Rather than addressing the issue straightforwardly, Louise's response seemed to twist facts and claim to feel threatened.

In my opinion, an aggressive company owner does not bode well for customer relations. It would be beneficial for the company to consider hiring a manager to handle these matters professionally. Louise spent time crafting a detailed response to my review, but if that effort were directed toward improving business practices, the company might receive more positive feedback.

I feel compelled to leave a Trustpilot review and possibly create a YouTube video to share my experience. As a company owner, extending a sincere apology and adopting a less aggressive approach could go a long way. Had they been more transparent about stock availability from the beginning, there would be no need for a negative review. Ultimately, focusing on business improvement rather than attacking a reviewer should be a priority.

It's worth noting that despite Louise's attempts to have my review taken down, I have stood by the accuracy of my account of events, and my review remains visible. This further underscores the need for the company to address customer concerns rather than attempting to suppress honest feedback.

I find it concerning that my feedback has resulted in a personal attack rather than a constructive dialogue. As a consumer, I believe it's my right to express my experiences, both positive and negative, to contribute to the improvement of products and services.

While I understand that negative feedback can be disheartening, it's crucial for businesses to approach it with a mindset of continuous improvement. Resorting to name-calling and blacklisting customers may not be the most constructive way to handle criticism.

Great choices on offer, able to build a filter system to suit our needs and our sink setup . Now it’s in place it looks good and the water tastes great .
Superb service, delivery and packaging.

Great service, good price and reliable products. We buy from them all the time. Thank you Fountain Filters.

Great product, simple to install including hints on common installation challenges which I did have and overcame instantly because of the care taken by the seller. Whole of house now has soft water without a noticeable drop in pressure. Has made a massive difference throughout.

The service and knowledge is great , they’re always a friendly person to chat with and lots of good advice so you can make sure you get the right filter for you . Would not go anywhere else, also love the fact it’s a family run business it shows !