Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more
Company replied
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See what reviewers are saying
Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more
Company replied
We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more
Company replied
even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more
Company details
Written by the company
We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.
Contact info
Strowger House, Sandy Lane Industrial Estate, NE3 5HE, Newcastle upon Tyne, United Kingdom
- 01352838481
- orders@fountain-filters.co.uk
- www.fountain-filters.co.uk
4.8
Excellent
220 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The service and knowledge is great
The service and knowledge is great , they’re always a friendly person to chat with and lots of good advice so you can make sure you get the right filter for you . Would not go anywhere else, also love the fact it’s a family run business it shows !
July 12, 2023
Unprompted review
Reply from Fountain Filters
Thanks for taking the time to leave us a review Caroline. It means a lot to us. Simon & Lou.
Very good service always
I have been using the company for many years and have always had an excellent service, reasonable price and not had any problems
Richard
Jersey CI
June 22, 2023
Unprompted review
Reply from Fountain Filters
Thanks for taking the time to leave us some feedback Richard. We really appreciate you for doing that.
Fountain filters are a wonderully…
Fountain filters are a wonderully supportive team - when our cat got into the cupboard and chewed through our hoses they sent all the parts and helped me technically with what turned out to be an ‘interesting’ connection to our tap. I couldn’t ask for better customer service and have always loved our filtered water.
June 14, 2023
Unprompted review
Reply from Fountain Filters
Glad we found a positive and workable solution for you. Love the cat story. Thanks for taking the time to leave us feedback. We appreciate you for doing that.
Cartridge replacement
I have a water filter system recommended and supplied a few years ago by FF. I always phone them when I need a replacement cartridge because they can easily access my details and despatch the goods immediately. They are very knowledgeable and always a pleasure to deal with.
May 22, 2023
Unprompted review
Reply from Fountain Filters
Thanks so much for your review. It means a lot and we appreciate you for doing that.
One stop shop
Great advice from people that clearly know their products. Prompt and accurate and the products are well manufactured and well packaged
May 16, 2023
Unprompted review
Reply from Fountain Filters
Thanks for your review Nick. Simon definitely knows the products and loves nothing more than chatting about water (and running!). We appreciate you taking the time to use our small business and leave such a lovely comment.
Great Company To Buy From.
Always brought my filters here,with a great price and a fantastic service.Even when one of the filters got damaged during delivery a replacement was sent as soon is it was mentioned without hesitation.
Thank you Simon and Louise.
June 1, 2023
Unprompted review
Reply from Fountain Filters
Thanks for your review Colin. We would never expect a customer to have to purchase a product again that gets damaged in transit. These things happen with any courier. We appreciate you.
Excellent company, great service
Item (silicone sealant) arrived very quickly, well packaged, and was exactly as advertised. Couldn’t ask for more. An excellent company and a pleasure to deal with.
June 2, 2023
Unprompted review
Reply from Fountain Filters
Thanks Luke. You're a star customer. We are grateful that you took the time to leave us a review.
Good service
Simon was very helpful in forwarding me details in a pdf to help along with supplying the part in a timely fashion.
May 4, 2023
Unprompted review
Reply from Fountain Filters
Hi John. Thank you for your feedback. We really appreciate the time you took to do this. Sorry we couldn't help on the other part you needed. You've enabled us to learn from this and do better in the future. Lou
Fast, efficient service.
Clear website. Sensible prices. Fast, efficient service.
May 1, 2023
Unprompted review
Reply from Fountain Filters
Thank you so much for leaving a lovely review. We really appreciate you.
Nice service and good price
April 13, 2023
Unprompted review
Reply from Fountain Filters
Thanks so much for taking the time to leave us a review. Simon and I really appreciate it.
Excellent service
Going on to my 3year with Simon again what an excellent service from answering any concerns you might have to ordering your replacement filters with a speedy delivery service is excellent.
I can definitely say I am very satisfied and I wouldn't want to go anywhere else absolutely delighted
February 28, 2023
Unprompted review
Reply from Fountain Filters
We are so happy that you took the time to leave us a review. Thanks so much.
Excellent
Excellent. Efficient and helpful. Very pleasant on the phone. Order arrived as scheduled and was 100% in order. Recommend highly.
March 2, 2023
Unprompted review
Reply from Fountain Filters
That's amazing. You are very kind for leaving us feedback. Sorry it's taken me so long to acknowledge you.
Great Service!
I have been using this service for several years now and I keep coming back because they always deliver promptly, and the products are always excellent.
March 11, 2023
Unprompted review
Reply from Fountain Filters
That's brilliant. Thanks for the awesome feedback and for taking the time to leave us a review. Sorry it's taken longer than normal to acknowledge you.
I received exactly what I wanted in…
I received exactly what I wanted in good time at a reasonable price.
March 2, 2023
Unprompted review
Reply from Fountain Filters
That's fantastic feedback. Thank you for taking the time to leave a review. Sorry it's taken me so long to acknowledge you.
When I phoned to make an order
When I phoned to make an order, I didn't realise they were in Australia. Despite this, the owners arranged the order with the suppliers, and all with no fuss eventhough they were on holiday!
Fantastic service, pleasant and knowledgeable people to deal with.
Why would you go anywhere else?
February 14, 2023
Unprompted review
Reply from Fountain Filters
That is so very kind of you. Anything we could arrange while we were away we did. Thank you for taking the time to leave us a review. We really do appreciate it.
Excellent service
A small but vital item required, an O ring. There were three different sizes and shapes but after my miss-ordering the wrong seals Lou replaced them immediately with the correct ones. Excellent service and care. Highly recommended. Derek Kersey
October 20, 2022
Unprompted review
Reply from Fountain Filters
Thanks Derek. You are certainly not the first to order incorrect sized o-rings and won't be the last. We got there in the end. Thanks for your custom. Simon and I are very grateful.
As company Fountain Filters represent…
As company Fountain Filters represent very good water filtering industry. Leaving in London is tough, even lee valley river doesn't help and claimed by Thames water that is safe to drink you should drink one cup of water after one being filtered by house filter, obviously is safe compering it to water from Africa or Asia stright from tap but... I am being asked to leave feedback, so considering Simon knowledge in this field, is pleasure to buy somehow expensive Wras filters but you got what you are paying for.
Thank you!
November 15, 2022
Unprompted review
Reply from Fountain Filters
Thanks for your honest and appreciated review of Fountain Filters. We're very grateful to have you as our customer. Simon & Lou
Great If You Have Hard Water
I ordered an Oyster Taste and One Flow Hard Water Filter in August to replace a single filter unit as it wasn’t stopping our kettle furring up and water didn’t taste good. I’ve waited a couple of months before posting to see how it worked. What a transformation. No buildup in kettle looks same as it did on day 1. Water tastes fine as well. The whole experience was great with quick response to my questions and prompt delivery. Fitting was easy and the advice on the fittings was perfect.
October 21, 2022
Unprompted review
Reply from Fountain Filters
That's so good to hear Paul. Thank you for taking the time to leave a review. It's often trial and error sorting out hard water problems and one solution doesn't always fit all.
I bought a three way tap as I was…
I bought a three way tap as I was installing a water softner and water filter. The tap arrived quickly and appears to be a good quality. Simon was quick to reply to my query about the filter adaptor providing good information. Tap now installed and working beautifully. Would buy again from this company.
September 20, 2022
Unprompted review
Reply from Fountain Filters
Thank you so much Sarah for taking the time to leave us a review. We're happy that you are liking the tap. Here if you ever need us. Lou & Simon.
As always excellent service to go with…
As always excellent service to go with very goods products
October 2, 2022
Unprompted review
Reply from Fountain Filters
Thanks very much Jean-claude. Much appreciated. Simon & Lou
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