Fountain Filters Reviews 

220
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more

Company replied

Rated 5 out of 5 stars

Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more

Company replied

Rated 5 out of 5 stars

We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more

Company replied

Rated 4 out of 5 stars

even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more

Company details

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Written by the company

We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.


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4.8

Excellent

TrustScore 5 out of 5

220 reviews

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4.8

All reviews

(220)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service and great…

Brilliant service and great communication used many of times.. fast and efficient service

September 16, 2022
Unprompted review
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Reply from Fountain Filters

Thanks for taking the time to leave us a review. Have a lovely day. Simon & Lou

Rated 5 out of 5 stars

A Reliable Supplier.

As per usual, excellent service at a very fair price. The filter arrived in a couple of days and was extremely well packaged.

August 27, 2022
Unprompted review
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Reply from Fountain Filters

Really kind of you to take the time to leave us a review. Simon and I are very grateful. Lou

Rated 5 out of 5 stars

That we keep coming back is the best…

That we keep coming back is the best review I can offer. Have been using their filters for the last few years. Always good service and delivery excellent.

August 19, 2022
Unprompted review
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Reply from Fountain Filters

That's good enough for us. Thanks for being such an amazing customer. Simon & Lou.

Rated 5 out of 5 stars

I buy my water filters whenever it…

I buy my water filters whenever it needs replacing from Fountain Filters as it is a great product with competitive pricing and first class customer service.

August 19, 2022
Unprompted review
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Reply from Fountain Filters

Thanks so much Michael. We really appreciate your review.

Rated 5 out of 5 stars

I bought the twin filter system

I bought the twin filter system ten years ago and needed to replace it. I found the website a bit tricky to navigate but eventually found what appeared to be the same twin filter. A quick email confirmed the pipe connection diameter, I was surprised by the fast reply.
The new system arrived very quickly and I was pleasantly surprised to see that the filter canister sealing method had been improved from a tapered design that was always tricky to seal to a improved flange design making changing filter elements easier and leak free. Had the old system replaced in 15 minutes. Would definitely recommend these filters and the company for there quality and helpfulness.

August 19, 2022
Unprompted review
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Reply from Fountain Filters

Thanks David. We pride ourselves on not making customers wait for a reply. Our helpdesk is very busy and popular. Have a lovely weekend. Simon & Lou

Rated 5 out of 5 stars

Drinking water tap

Excellent selection of drinking water taps. Found perfect replacement for my old tap. Also glad I opted for the suggested pipe/connector. Good price and fast delivery. Good buying experience.

July 14, 2022
Unprompted review
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Reply from Fountain Filters

Thanks for your review George and happy that we were able to help you out with your drinking water tap. Have a lovely day. Lou

Rated 5 out of 5 stars

drinking water filter tap

The drinking water filter tap I ordered was a perfect replacement for a very old tap. It was delivered promptly and the entire ordering/delivery experience was faultless. Thank you Fountain Filters.

June 16, 2022
Unprompted review
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Reply from Fountain Filters

Thanks so much Jenny. You've made our day with your kind comments. Simon & Lou

Rated 5 out of 5 stars

Mains water filter from fountain filters

Ordered mains water filter had a issue with one of the fittings I contacted fountain filters they resolved the issue immediately working great high flow and better tasting water thanks

June 14, 2022
Unprompted review
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Reply from Fountain Filters

Simon and I were very happy to help you out. Thank you for the very kind comments.

Rated 5 out of 5 stars

Helping overseas customers

I live in Guernsey, and several suppliers don't sell outside the UK, so it was a great comfort to be find Fountain Filters who I will be a loyal customer of from now on. My UV lamp arrived in extremely tough packaging and was in perfect condition. I can't fault your service, thank you for helping me out

June 14, 2022
Unprompted review
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Reply from Fountain Filters

We were delighted to help you out. Thanks so much for the lovely review.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Speedy delivery.
Quality tasting water. Very happy with the company and product. Would confidently recommend any day of the week.

May 17, 2022
Unprompted review
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Reply from Fountain Filters

Thank you so much for your kind feedback Mark. It's a pleasure having you as a customer. Simon and Lou

Rated 5 out of 5 stars

A great experience buying a tap and…

A great experience buying a tap and filter. Despite me miscalculating the size of some parts I would need, this was resolved at no cost to me within 48 hrs. The tap is great, and good value, the filters seem good so far. Changed from a different supplier to these and happy so far.

May 6, 2022
Unprompted review
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Reply from Fountain Filters

Thank you for your very kind words. We are here to help our customers in any way we can and are glad we could help you out on this occasion. Have a lovely day. Simon & Lou

Rated 5 out of 5 stars

Excellent filter for North London area

Excellent filter, right one for North London area. Excellent service. Used it die 2 years now. Highly recommended!

April 23, 2022
Unprompted review
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Reply from Fountain Filters

Thank you so much Tanya. We're pleased that we were able to help you with the correct filter. Simon & Lou

Rated 5 out of 5 stars

First class service

Thank you Simon and Louise for your excellent spares service. Everything arrived perfect and promptly

April 21, 2022
Unprompted review
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Reply from Fountain Filters

Thanks very much Philip. We really appreciate your feedback. Simon & Lou

Rated 5 out of 5 stars

1st Class Product, 1st Class Service.

Have been a customer of FFs (not the best-looking acronym) for ages, years, in fact into my second decade now. I use the Oyster-TBC double filter system which produces lovely clean tasting, pollutant-free water. It's reassuring to know that I'm not drinking what comes straight from the tap, and the soup of chemicals that come with it.
P.S. The service has always been 1st class.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Very helpful and efficient

March 10, 2022
Unprompted review
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Reply from Fountain Filters

That's very kind of you to leave feedback on our service Pauline. Simon and I really appreciate it. Lou

Rated 5 out of 5 stars

Great fast service

February 13, 2022
Unprompted review
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Reply from Fountain Filters

Thank you for taking the time to write us a review. We appreciate that. Simon & Lou.

Rated 5 out of 5 stars

Efficient and straight forward ordering

The filters arrived very quickly and absolutely no problem from ordering to receiving them. Thank you!

February 13, 2022
Unprompted review
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Reply from Fountain Filters

Thanks so much for your kind words. It means a lot to us. Simon & Lou

Rated 5 out of 5 stars

Simply the best!

Top-quality filters from the best source. Always friendly, helpful and very professional. This is the website to visit if you require advice and a water filter that suits your requirements. Couldn't be better!

February 10, 2022
Unprompted review
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Reply from Fountain Filters

Thank you so much Alan. Always a pleasure to serve you. Simon & Lou.

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