Excellent customer care from the initial contact to the final unloading. Despite several date changes we were always reassured of a 3 day slot. The team were fantastic, polite, respectful,kept us ful... See more
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This seems a little harsh as the only problem I had was with one of the removal men who had a serious attitude problem. He created a problem through pure laziness trying to cut corners! I’m not will... See more
This is hands down the best money spent during our house move. The whole process made the house move stress free, starting with Keith completing the house survey, arrangements of completion date and t... See more
Company replied
Shaun and team did a fab job and really put us at ease, the experience was truly excellent, thank you
Company details
About Fox Group (Moving and Storage) Ltd - Cardiff
Written by the company
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Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Contact info
Pentland Close, Llanishen, CF14 5DJ, Cardiff, Cardiff, United Kingdom
- 029 2075 0967
Fox Group (Moving & Storage) Ltd
4.6
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend!
They made a nightmare move feel like dream. Polite and helpful guys couldn't have done more for us. Really appreciate all they did for us.
September 15, 2025
Unprompted review
Reply from Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Rhys. We are so pleased to hear that the team were polite, helpful, and able to turn a challenging move into a smooth and positive experience. Your kind words mean a great deal to us, and we truly appreciate you choosing Fox Moving and Storage.
A safe pair of hands
A safe pair of hands - reliable, efficient and friendly team. We would highly recommend.
October 1, 2025
Unprompted review
Reply from Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Tom. We are delighted to hear that you found our team reliable, efficient, and friendly. It’s wonderful to know you felt in safe hands throughout your move. Your recommendation means a great deal to us and we truly appreciate you choosing Fox Moving and Storage.
Great service from the guys
Great service from the guys. Very helpful and efficient. Would recommend highly
October 3, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Shane. We are so pleased to hear that you found the team helpful and efficient. Your high recommendation means a great deal to us and we are grateful you chose Fox Moving and Storage.
Everyone who was involved in the…
Everyone who was involved in the removal was very helpful polite and professional in all aspects of there job and I would recommend them to anyone who wants a removal company
September 26, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cardiff
Thank you very much Byron for your thoughtful review. We are delighted to hear that you found everyone involved in your move helpful, polite and professional throughout. Your recommendation means a great deal to us and we are so pleased we could make the process a positive one for you.
Wonderful Service
I would like to retract from my previous feedback about Fox! It was done in frustration and doesn’t actually reflected the job done in UK. Like before; they carried out the Freight Move and Storage wonderfully, smoothly and went above and beyond in a very professional manner; I’m definitely appreciative and grateful. However, their shipping partner, World Wide Movers were bit slow and mixed comms with the clearance and therefore taking longer than anticipated. I should have taking into consideration that services are totally different in each continent, albeit unfair review on my part, Well and thank you Fox for the service back in UK….
August 4, 2025
Unprompted review
Reply from Fox Group (Moving and Storage) Ltd - Cardiff
Thank you so much, Siaka, for taking the time to update your feedback. We completely understand how frustrating shipping delays can be and appreciate your kind recognition of the service our UK team provided. It was our pleasure to support your move, and we’re grateful for your acknowledgment that some challenges at destination were beyond our direct control.
Your words mean a great deal to our team, and we’ll continue to work closely with our partners overseas to ensure smoother communication in the future. Thank you again for your trust in Fox.
BAD EXPERIENCE
Storage and movement from UK went wonderful and smoothly, however the freight reached its destination and holding up for more than three weeks and counting without being cleared from the Dakar port.. Worldwide Movers are very incompetent and clumsy’ wasting other parties funds. I still haven’t receive my freight neither delivered. I’m very disappointed with Fox’s choice of shipping company, namely WWM. BAD EXPERIENCE!
September 19, 2025
Reply from Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustrating delays you are experiencing with the clearance of your shipment at Dakar port.
Please rest assured that Fox International carried out every part of the origin service in the UK to the highest standard and within our control, which is reflected in your smooth collection, storage, and departure process. Unfortunately, port congestion, customs procedures, and the performance of the destination agent fall outside of our direct control once a shipment has left the UK. That said, we take your experience very seriously and will be conducting a full review with our partners overseas to understand what has gone wrong and ensure lessons are learned.
We do appreciate how disruptive this has been for you, and we regret that your impression of Fox has been affected by circumstances beyond our team’s reach. For this reason, we feel a 1-star rating is not reflective of the service Fox provided at origin. Nonetheless, your comments will help us push for improvements with our partners abroad.
Thank you again for your honest feedback.
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