This is my second time purchasing products from this company. The first time I ordered from this company the delivery was fast and the products were packaged with care. I am delighted to say that my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our velvetiser drinks station arrived faster than expected, it was well packaged. The drinks station is fantastic quality and all items fit perfectly. There's also a channel that fits the power cable... See more
Company replied
I accidentally ordered the wrong Board for the Hotel Chocolat Velvetiser, and Sian at Fox & Fern went absolutely above and beyond to help me sort it out. She didn’t just fix the issue – she han... See more
Sian made me a personalised oak holder for my Hotel Chocolat Velvetiser and chocolate sachets. It is beautiful, I couldn’t wait to organise it when it arrived a few hours ago. The little thank y... See more
Company details
Written by the company
Fox & Fern is a small family-run business based on the Essex and Suffolk border, specialising in handcrafted solid oak homeware and personalised gifts. Every item is carefully handmade by us using sustainably sourced oak, with a focus on quality, craftsmanship and timeless design. What makes Fox & Fern unique is the care and attention that goes into every single order. From personalised chopping boards and serving trays to our popular Velvetiser stations and hot chocolate organisers, each piece is designed to be both beautiful and practical for everyday living. We believe handmade products should not only look lovely in your home, but also last for years to come. As a small business, customer experience means everything to us. We take pride in offering a personal service, answering questions quickly and helping customers find the perfect piece for their home or as a meaningful gift. Every order is carefully packaged and made with genuine care and attention. We are incredibly grateful for every order, review and recommendation. Supporting Fox & Fern means supporting handmade craftsmanship and a small family business that truly cares about what we create and the people we make it for.
Contact info
United Kingdom
- www.foxandfernbysian.co.uk
4.6
Excellent
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely love them
Absolutely love the tea, coffee and sugar jars excellent customer service too
April 24, 2026
Absolutely love it
Absolutely love it, looks so elegant, I will definitely be recommending it x
June 4, 2026
Salt and pepper
Beautiful and well made. Have improvised and put inserts in for salt and pepper. But overall I like the item.
May 30, 2026
This company and it’s products are best of the best
This is my second time purchasing products from this company. The first time I ordered from this company the delivery was fast and the products were packaged with care. I am delighted to say that my second order was just as exceptional as my first ! I would definitely recommend ordering products from this company. Not only do the products have a lovely look, but they are also packaged really well and are the best of the best.
May 9, 2026
Great service
Great service, I wanted something slightly different and Sian did it without any problems. The service was great and my product is wonderful. I would highly recommend.
May 9, 2026
Very pleased with my purchase
Very pleased with my purchase. Arrived quickly. Quality to last for years to come.
April 24, 2026
Reply from Foxandfernbysian
Thank you so much for your lovely review. I’m so pleased you were happy with your purchase and the quality of your order.
Thank you again for supporting our small business.
Sian x
I am very pleased with our velvetiser…
I am very pleased with our velvetiser station. Looks really good & excellent quality
April 10, 2026
Reply from Foxandfernbysian
Thank you so much, Mark. I’m so pleased you’re happy with your Velvetiser station and the quality of it.
Really appreciate your support.
Sian x
It was such a pleasure to buy off Fox…
It was such a pleasure to buy off Fox and Fern by Sian. Sian answered any questions I had re her lovely products. I will definitely be purchasing more of her lovely gifts.
March 23, 2026
Reply from Foxandfernbysian
Thank you so much for your lovely words. It was such a pleasure chatting with you and I’m so happy you love your order.
Thank you again for supporting my small business. I look forward to making something for you again in the future.
Sian x
Great Website
Great website I was given a first purchase discount and the item was gorgeous!
March 17, 2026
Reply from Foxandfernbysian
Thank you so much for your lovely review. I’m so pleased you loved your item and were happy with your first order experience.
Really appreciate your support.
Sian x
Lovely drink station
Our velvetiser drinks station arrived faster than expected, it was well packaged. The drinks station is fantastic quality and all items fit perfectly. There's also a channel that fits the power cable to keep it nice and tidy. Takes up less space than expected. Really pleased and would recommend buying one. Would make a great gift.
March 17, 2026
Reply from Foxandfernbysian
Thank you so much for your lovely review. I’m so pleased you were happy with the quality of your Velvetiser station and all the little details, including the cable channel design.
It’s wonderful to hear it exceeded expectations and fits so nicely in your space. Thank you again for your support and recommendation.
Sian x
Velvetiser board
I fell in love with this when it popped up on my feed. When it arrived ut was much better than I had anticipated, it has pride of place on my worktop and it shows off my velvetiser perfectly.
March 17, 2026
Reply from Foxandfernbysian
Thank you so much for your lovely review. I’m so happy to hear you loved it even more once it arrived and that it has pride of place on your worktop.
It means such a lot knowing it shows off your Velvetiser so perfectly.
Sian x
Reply from Foxandfernbysian
Thank you so much for your lovely review. I’m so pleased you were happy with the craftsmanship and your order overall.
Really appreciate your support.
Sian x
Quality items
I’ve bought two items from here extremely happy with both purchases, one is a personalised hot chocolate sachets stand and one for a velvetiser and cups!
March 16, 2026
Outstanding Service From Fox and Fern
I accidentally ordered the wrong Board for the Hotel Chocolat Velvetiser, and Sian at Fox & Fern went absolutely above and beyond to help me sort it out. She didn’t just fix the issue – she handled everything with kindness, patience, and genuine care.
It’s rare to find customer service this thoughtful. Sian made the whole experience stress‑free and turned a simple mistake into a reminder of how brilliant this company is.
Thank you, Sian, for your exceptional support, and I’ll definitely be returning as a customer.
March 10, 2026
Unprompted review
Absolutely Beautiful!
It's difficult to know where to start my review of Foxandfernbysian.
I came across this family run business by chance and fell in love with items Sian and makes. My mum is currently very poorly and is living with me, I contacted Sian who immediately responded and was able to help me immediately.
I actually ordered this gorgeous oak Velvetiser station for my mum to enjoy her favourite cup of hot chocolate without having to riffle through the cupboard looking for her favourite.
Due to my mum's condition Sian immediately offered to make my station and get it posted to us as soon as possible. It arrived so quickly i will ve forever grateful for her amazing gesture and understanding.
It looks amazing i must say!
I would not hesitate to recommend Fox&Fern and the beautiful hand made wooden items for the home.
Please buy with complete confidence!.
March 6, 2026
Unprompted review
Reply from Foxandfernbysian
Thank you so much for such a heartfelt and beautiful review. Your words truly mean more than I can say.
I’m so glad I could help in a small way and that your mum is able to enjoy her favourite hot chocolates a little more easily. It was an absolute pleasure to make this for you both, and I’m so happy to hear you love how it looks too.
Thank you again for your kindness, support and recommendation. Sending lots of love to you and your mum.
Sian x
Just on 20 Dec
Just on 20 Dec, 2025
5 out of 5 stars
I am absolutely over the moon with this product. Beautifully crafted and packaged, wonderful quality, communication was excellent. I would highly recommend this seller.
January 5, 2026
Unprompted review
Beautiful wooden products
Sian made me a personalised oak holder for my Hotel Chocolat Velvetiser and chocolate sachets.
It is beautiful, I couldn’t wait to organise it when it arrived a few hours ago.
The little thank you cards in the order were a lovely touch.
I will be ordering from her again in the future as I know her products are to a high standard and very good quality.
September 25, 2025
Unprompted review
Excellent
Product arrived on time, a lovely piece of wood beautifully personalised. Will be ordering from them again.
September 18, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.