Fox Pharma Wholesale Reviews 

152
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent customer services - I wish I could remember who I was talking too 😔. Really great and talked me through everything patiently - thank you!

Rated 5 out of 5 stars

I've been a customer of Fox Pharmacy for a while now, but ever since Katy Johnson became my account manager, my experience has been nothing short of fantastic. She's approachable, incredibly friendly,... See more

Rated 1 out of 5 stars

Really really disappointed. Used fox for over a year and loved it. Never had a problem. As a medic just registered for fox academy with no problem. Now because I can’t provide a ‘proof of address’ (I... See more

Company replied

Rated 5 out of 5 stars

Fox Pharma have been brilliant - in particular Mark who I’ve been emailing with since July, he has been so helpful & patient answering my endless questions, I feel he’s gone above & beyond to help m... See more

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4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

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4.5

All reviews

(152)

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Rated 5 out of 5 stars

fantastic service

large range of consumables and products and very competitive prices. customer service could not be better, fast delivery and quick contact-highly recommend -5 stars

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great service, great staff, great products

Ordered from Fox lots, definitely my go-to pharmacy when ordering my aesthetics products. Had difficulty today, so I called up, a lovely gentleman named Mark helped me resolve the problem! Really helpful and a great service. Will definitely be using them again. Always competitive prices too

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Being new to the aesthetics industry, Fox and, specifically Lauren, have been incredibly helpful and very welcoming. I will definitely be recommending and sticking with Fox for my future purchases. Keep up the good work and thank you :)

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Very supportive

Very supportive
First time I've spoken to Fox Pharma, the lady I spoke to was Lauren she was very calm patient and explained everything to me in detail. I was struggling to register online as I'm rubbish using laptops. She waited whilst my husband got the lap top, and once again went through the registration process. We managed this together. At the end of the call she said nit to hesitate to contact her if I had any concerns issues etc. I would highly recommend.

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Would just like to point out how…

Would just like to point out how fantastic the customer service has been the last 24 hours. I sadly had a problem with dpd (no fault of fox pharma) with my parcel and I can’t thank Fox enough for fixing this issue and getting me back with my stock ASAP! Fantastic work & thank you mark for listening to my stressful phone calls.

April 20, 2021
Unprompted review
Rated 1 out of 5 stars

Really really disappointed, previously excellent service but now shocking

Really really disappointed. Used fox for over a year and loved it. Never had a problem. As a medic just registered for fox academy with no problem. Now because I can’t provide a ‘proof of address’ (I don’t pay any bills and santander ‘bank statements’ are now just transactions not a proper statement I have been basically blocked from buying anything. (Why they need one when I have driving license etc I don’t know). As clients shouldn’t have new filler within 3 months I will be seeking legal advice for loss of earnings.

April 10, 2021
Unprompted review
Fox Pharma Wholesale logo

Reply from Fox Pharma Wholesale

Hi Alex,

Thank you for taking the time to leave Fox a review.

We are sorry to hear you are disappointed in our service. We have taken your comments on board.

We upgraded Fox Pharma to digital prescribing to provide customers with a faster and more efficient way of ordering. This did, unfortunately, mean all customers had to upgrade to the new system. We did time this during the lockdown in the hope it doesn’t affect our customer's clinics when you’re at your busiest.

We understand your frustration on the matter and I can confirm your account has not been blocked. You will be able to still order with Fox Pharma and there will be a document we can obtain from you to get your account approved. Please can you contact lhunter@foxgroupint.com with your telephone number and we will contact you to assist further. We can complete the upgrade on your behalf.

We look forward to hearing back from you soon.

Rated 5 out of 5 stars

Highly recommend

I had a few issues with getting my prescription sorted and was desperate to get my order so I could work. Fox clinic were fab! They kept contacting me to see if I had an update and contacted my prescriber on my behalf. Fab service! Highly recommend

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

Very easy to order online and love the…

Very easy to order online and love the collection option as I live locally, staff always so friendly when I go to collect. I Love the matching consultation forms, aftercare forms and Revolax information leaflets too. Telephone staff always very helpful and very easy setting up account and ordering online. Would highly recommend. Revolax Deep really Nice product to use I use this with the needle and no needle methods of Lip Filler.

October 8, 2020
Unprompted review
Rated 5 out of 5 stars

I have used Fox for a couple of years…

I have used Fox for a couple of years now and I wouldn’t go anywhere else for my aesthetic products. Love the app, really easy to order. All the staff are very responsive and helpful if I need to speak to anyone. Excellent prices!

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Fox ALWAYS go above and beyond!

I have used Fox now for over 3 years! They have really looked after me as a customer and friend! Vikki and Mike are lovely and nothing is too much! Lauren is lovely too, they are a great team! They have really helped my business (The Lip King Aesthetics) grow! The delivery is very reliable too!

I’ll never forget when an order got mixed up by the delivery courier, Mike and Vikki sent another order out that day in a taxi over 90 miles as I had a full clinic!

Thank You!

Jordan

X

September 30, 2020
Unprompted review

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