Foxsoutdoor Reviews 

574
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Absolutely awful company to deal with. Ordered on 9th July and was told it would be beginning of August for delivery. On 10th August the tracking showed the order in China but on the 11th it said it h... See more

Rated 1 out of 5 stars

Scammers , i’m kindly requesting anyone who read this to never order from them as they blocked me from emailing them , they cheated on me , there were no goods to deliver, waited two months for not... See more

Rated 1 out of 5 stars

Ordered over 2 months ago and nothing. I showed in the system as delivered on 25th Sep but nothing. Sent a couple of emails and no answer at all. It's a COMPLETE SCAM! DON'T ORDER ANYTHING FROM TH... See more

Rated 1 out of 5 stars

I placed an order on July 3rd. it took nearly a month for the sipping and tracking to update. then it said the items were delivered to me at 3:50 am and signed for. I never received the goods. i conta... See more

Company details

  1. Camping Store

Information provided by various external sources

Your online outdoor specialist. Fox's Outdoor offers evrything you need for camping, hiking, trekking and world travel. We specialise in travel health care, rucksacks, sleeping bags, tents and winter footwear with a large range of Apres Ski boots from October to March.


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1.0

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TrustScore 1 out of 5

574 reviews

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1.0

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(574)

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Rated 5 out of 5 stars

AHEAD OF THE REST

I was looking for a tilley hat and after trawling through endless suppliers promising best prices and all sizes I cam across foxoutdoor, best price and stocking the model i wanted T4, I duly purchased and it was in my possesion as promised bo fuss or bother, the delivery service was also excellent, I requested standard and it was sent courier. I received a text message telling me not only who carrier was and the tracking number but also the time it was expected (it arrived within the half hour time slot) but also the drivers name, in all ecell

July 13, 2012
Unprompted review
Rated 5 out of 5 stars

Great customer service

When I rang to find out where my order was, it came to light that I had entered the wrong street name (senior moment!). The company very kindly re-sent my order in good time so that it arrived before my son went on his trip.

They were very courteous and rang me with updates.

July 13, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We bought a tent package for a good price & in the colour we wanted.

After the order was placed, we were contacted & told that the colour of one part of the package was not available at that time. Having established that we did not need that item of the order for our imminent trip, it was arranged for the item to be shipped later.

Because of the 1 day delay during the resolution of this problem, our 'next day' carriage costs were refunded.

Can't say fairer than that.

Thanks Natalie!

July 13, 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant company, great service.

Bought a rucksack from these guys because it was the best deal on the one I wanted. Didn't even have to pay any delivery costs. They let me know when it was coming, which was far quicker than I expected.
Decided to return it and had to pay the cost of this but they refunded me without question really quickly.

July 12, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

I wanted to buy new folding chairs and did my research on Google. Found the style of chair that I wanted, and the best price was from Foxsoutdoor, so I ordered two chairs. A rep from Foxs rang me the next day and said the chairs I'd ordered were slightly scuffed as they'd been the demo models in their showroom. She said they'd reduce the price even further so I went ahead with the order. The chairs arrived exactly in the time slot given by the delivery company. They are as comfortable as I'd hoped, and I'm very happy with my bargain and the service from Foxs.

June 28, 2012
Unprompted review
Rated 5 out of 5 stars

Great communications and speedy delivery.

I recently purchased a snugpak sleeping bag. Telephoned and it was in stock, very helpful staff. Ordered online that same day and recieved an email stating it was despatched the same day as the order and free shipping also. Highly recommended.

June 28, 2012
Unprompted review
Rated 3 out of 5 stars

Goods excellent delivery poor

The table is great and exactly what we wanted. But we paid extra to have the table delivered next day and it did not arrive. However, I emailed and Fox rang before 9 the next morning and refunded the postage and was on the case - DFD texted both days to say they were delivering but the first day as I said the table did not arrive and the second day they were still later than they had indicated in their text.
But Fox's staff helpful and you felt they were doing their best.

June 28, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great company. I have been singing their praises since I discovered them on google. I plan to use Foxsoutdoor again.

June 22, 2012
Unprompted review
Rated 5 out of 5 stars

fast efficent service

My order was delivered well packaged and on time. All i have to do now is wait for the weather to improve to try out my new camping gear. On the basis of my experience, I would recommend this online trader to anyone.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

great:)

very fast shipping,and I really love sms updates about parcel,oh i think i don't have to mention great prices,thanx

June 14, 2012
Unprompted review
Rated 5 out of 5 stars

Very happy customer

The items I required were in stock and dispatched faster than expected. I got to choose my delivery slot which was useful.

June 10, 2012
Unprompted review
Rated 5 out of 5 stars

excellent

Ordered some items for our camping trip. The next day we received our package. Great service !

May 31, 2012
Unprompted review

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