Foyles Reviews 

Firstly let me say that the service from Alyssa in Customer Support was very good, she found out what was happening and tried to help as best she could. However the two stars relates to the service from Foyles themselves. I ordered a book in late December and sat back and awaited it's arrival. Bearing in mind the time of year I gave them 6 weeks rather than the 4/5 weeks they suggest before chasing it when it didn't arrive. When I contacted customer support they found that the seller hadn't got one and couldn't send me one, so wasting 8 weeks (by the time we found that out). I thought I was ordering from Foyles, be aware that you aren't, they are just some sort of intermediary. Very poor service from Foyles, but well done Alyssa.

The fastest and more efficient customer service ever. Good job Foyles!

very kind and helpfull customer support. Immediate responses

I recently had reason to contact Foyles’ online customer services team with a query regarding ‘Foyalty’ points received in their Charing Cross store. Despite sending my initial query late at night, I received a response early the next morning, and it was dealt with swiftly and professionally. I then had problems submitting an online order, which again was dealt with in a professional and timely manner - what I assumed was a problem on my end was actually a fault with the website but the knowledgeable advisor, Alyssa, was able to guide me through possible solutions in the meantime. Alyssa is a credit to the customer service team - she was polite, professional, and responded very quickly to my (never ending) queries. Once able to submit my order, the process was quick and easy, and I look forward to receiving my book.

While I value the great atmosphere of the store. I'd like to suggest a more seamless approach in the coffee area. Encouraging customers to use their own cups is not only environmentally friendly but also a positive practice. Perhaps addressing this aspect without restricting customers (students) from bringing their cups could enhance the overall experience.

My daughter advised that she had sent me an e-gift card whilst she had been on holiday in 2022, for whatever reason could not find the e-gift card and forgot about it until the other day. I then contacted Waterstones Customer Service Team and asked if they could trace the card. Within 2 days I received an email and received my gift. Once I had identified my problem , it was sorted promptly and efficiently , thank you Lorraine, help much appreciated.

Waterstones (Lorraine) was extremely helpful and efficient at dealing with a Waterstone Plus app a/c query.
Thank you

Pre-sales and after sales top of the notch. Books difficult to find appear at Foyles! Keep it up.

I didn't realize that one of the items in my order was due to be delivered very late. I contacted support and they solved it instantly. The other book was quickly sent and delivered.

Excellent costumer service, amazing offer of books in any category.

Very good, polite and speedy response to my query. Customer service is not dead!
Thank you.

This company and especially Alyssa have been very professional and kept me posted all along the way in a kind and patient manner - it has been really great dealing with them and the customer service is second to none!
Efficient, timely and first class service, thank you for making it a good experience

Great service through a very confusing situation! In the end very happy with the help I received. I will continue to purchase SE’s here.

I reached out to customer service to add a missing stamp to my Foyalty account, and Alyssa handled my case immediately and resolved the problem quickly. Thank you Alyssa!

It is not often these days to receive a timely reply to a random enquiry. Alyssa was extremely helpful in pointing me in the right direction to achieve the outcome I was seeking. Great service.

Excellent customer service from Alyssa where she helped me track down my order with updated tracking Information. Thank you.

I am most grateful to Alyssa for her help in very efficiently and speedily contacting her colleagues at Foyles Charing Cross Rd re some lost property (an item I'd accidentally left there) - a big thank you!
More generally, Foyles Charing Cross Rd is always a pleasure to visit and shop in - I'm particularly impressed by the Languages, History and DVD / CD departments.

Alyssa responded in a very speedy and professional way to my query via email. I wish all companies had this straight forward approach with their online services.

I had superb, speedy help from Alyssa to solve the web access to my account right at the end of the working day. Thanks Alyssa! I love Foyles & was particularly glad that the Waterloo branch re-opened (but sorry it no longer had its beautiful page-design light shades ☹️).

Foyles Waterloo not stocking Graham Linehan's "Tough Crowd" because they disagree with his views. Banning books is one step away from burning books.