Foyles Reviews 

Alyssa responded in a very speedy and professional way to my query via email. I wish all companies had this straight forward approach with their online services.

I had superb, speedy help from Alyssa to solve the web access to my account right at the end of the working day. Thanks Alyssa! I love Foyles & was particularly glad that the Waterloo branch re-opened (but sorry it no longer had its beautiful page-design light shades ☹️).

Foyles Waterloo not stocking Graham Linehan's "Tough Crowd" because they disagree with his views. Banning books is one step away from burning books.

I wanted to exchange an exclusive edition for a signed exclusive edition that had been restocked. I was informed that a direct exchange isn’t possible but my order could be cancelled and I could reorder. This was accomplished very easily with the guidance of excellent customer service.

I bought gift cards on-line but had difficulty downloading them. A lady at Foyles was very kind and excreemly helpful too. What more did I need!

A massive thank you to Lisa whose support was swift. I found her to be very helpful and able to resolve the situation quickly. Very much appreciated!

I had fantastic customer service from Alyssa after my parcel arrived open and an item was missing. She was friendly and efficient, sorting the issue out and organising a replacement within a couple of days. Thank you so much!

I just wanted to highlight some fantastic customer service from Alyssa via email today , the response time was outstanding , she sorted out my issue quickly and efficiently
I’d emailed out of hours and i got a reply next morning before 9am which is brilliant
When I lived in London , it was always my first port of call , it’s nice to support a great bookshop so thanks again
Ian McDonagh

The service was friendly and my granddaughter was given a lot of help and advice as to which sections and which book she may enjoy

Fantastic customer service! I had a complex returns issue to get sorted and the staff member listened carefully to my problem and found a solution to help me get what I wanted. That was really appreciated. Many thanks!

There was some delays due to reprinting Alyssa kept me informed. Recommend doing business with this company.

Alyssa at customer support was extremely helpful.
She is a great asset to Foyle's

I had an issue with a language course book that I bought from Foyles. It took a bit a persistence on my part and on the part of Foyles, but we got there in the end. All's well that ends well...

Excellent customer service! So many companies could learn from Foyles!

I had a query regarding a click and collect order, which was dealt with by email swiftly and efficiently, but most importantly, politely and courteously. It was clear Alyssa was keen to resolve my query ASAP, thank you for your help.

Royal Mail delivered my package to the wrong house, and Foyles replaced it for free after I wrote in. Received the book in a few days! Couldn’t have asked for a more satisfying experience. Beth was really kind and understanding through the whole process.

Foyles are taking care about customers in different ways. You feel very comfortable and respected visiting stores. And with communication as well there are no any problems as it is in many other places where you have to wait for long or even for ever ... I got all answers on my questions in a very short time, very kind and with professionally precise explanation - not too much and not too less.
I have ordered book and I will need not to waste my time to go and get it. I just paid online, but book will be delivered to my door. Very comfortable. Thank you! :)

what a great service :o) dealt with my query in a timely manner, were extremely helpful and went the extra mile to help me :o)
even used a few Welsh phrases and went above and beyond to deliver brilliant customer service

Hywel

Jade was amazing - so helpful! Very clear, very friendly, and got everything sorted incredible quickly. Great customer service, and it’s obviously very important to this company (which we love to see!)