Frank Key Reviews 

746
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being extremely helpful, patient, and supportive when guiding purchases and explaining different options for various home projects. Consumers also highlight the exceptional delivery service, noting that professional drivers go above and beyond to position heavy materials safely and precisely where needed on site. However, some people mentioned experiencing frustrating delivery delays and unexpected scheduling issues that seriously disrupted their daily project plans. Others noted occasional order inaccuracies, such as receiving incorrect items or missing parts when purchasing products online. These minor setbacks caused temporary inconveniences for a small group of customers.

What people talk about most

Staff

Users describe positive interactions with staff, often praising the helpful and professional nature of the... See more

Delivery service

Consumers find delivery_service to be positive, highlighting prompt arrivals on requested dates and very... See more

Service

Clients share positive opinions on service, highlighting brilliant experiences from start to finish and... See more

Product

Customers report widespread satisfaction and strong appreciation for the product quality. Reviewers... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy it is to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... See more

Company replied

Rated 5 out of 5 stars

Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... See more

Company replied

Rated 5 out of 5 stars

From the minute we walked into the kitchen showroom at Frank Keys, Daybrook, Nottingham, we knew we had made the right choice. We were dealt with professionally and not pressurised at all. Our kitchen... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to loo... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Building Equipment Hire Service
  3. Hardware Store
  4. Plant and Machinery Hire

Written by the company

Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

746 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(746)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We LOVE our kitchen!

We bought our kitchen from frank key and we couldn't be happier! the process was so easy, Ben in the showroom came and measured up really quickly and got to work straight away with designing our dream kitchen, he made changes when we asked and really cared that everything was perfect for us. we had so much choice especially with cabinet colours and styles and with the tiles, so the kitchen really feels unique to us rather than a standard kitchen that you buy in one go, we had Richard and his team fit the kitchen, he came recommended to us by Ben and he was great too! We absolutely LOVE our kitchen and even after it was fitted Ben and Richard have been so helpful if we need anything. We would (and have) recommended them to friends and family you won't be disappointed

November 22, 2024
Unprompted review
Frank Key logo

Reply from Frank Key

Thank you so much for taking the time to leave such a glowing review. We are glad you like your kitchen and hope it looks after you for many years 😊

Rated 1 out of 5 stars

Their website doesn’t work

Their website doesn’t work. I have tried to hire a tool, it’s available and at a reasonable price. It is however, a website exclusive price. When proceeding through the booking process, I get as far as the accessories pop-up, 2stroke fuel charge is pre-selected, but neither the “close” nor the “add” buttons work. I have tried on two different devices, using two different browsers.So I’am now looking elsewhere.
It’s great offering a website exclusive rate, it’d be even better if your booking process worked and potential customers could take advantage of that website exclusive price.

April 15, 2025
Unprompted review
Frank Key logo

Reply from Frank Key

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you experienced while trying to complete your booking on our website.
It’s unacceptable that the booking process wasn’t functioning as it should, and sorry that this issue prevented you from proceeding with your order. Please rest assured that we take website performance seriously, and we’ve raised this matter to our development team to investigate and resolve it as a priority.
We’d like the opportunity to assist you directly and ensure you’re able to take advantage of the website-exclusive rate you were after. If you’re willing, please get in touch with our customer service team at your local branch, and we’ll be happy to help you complete your booking or address any further concerns.
We value your feedback and sincerely hope you’ll consider giving us another chance. Your experience matters to us, and we’re committed to improving our online customer service.

Rated 5 out of 5 stars

Kitchen project...completed

We visited the Daybrook branch looking for a new kitchen. This was our first major replacement in twenty years, Ben Roberts was fantastic taking our ideas and putting them together with his to come up with a design which we can now enjoy for the next twenty years. The kitchen itself is fantastic quality and came in at a very competitive price, fitting was done by Rich Quigley who was recommended by Ben and again his workmanship and ideas throughout the project really put us at ease, everybody who has seen the kitchen are very impressed.
I would definitely recommend Ben and Rich and Frank Key.

April 10, 2025
Unprompted review
Frank Key logo

Reply from Frank Key

Thanks for the feedback and we are sure your new kitchen will give many years of enjoyment.

Rated 5 out of 5 stars

The only place to purchase Plumbing &…

The only place to purchase Plumbing & building products. Always a friendly knowledgeable member of staff on duty. Anthony - Rob - Simon -Raj.
Special thanks to Raj for returning my lost Mobile phone.

March 21, 2025
Unprompted review
Frank Key logo

Reply from Frank Key

We'll pass your gratitude on to Raj. Thanks for taking the time to review us and I'm glad you value our service.

Rated 5 out of 5 stars

Fantastic service again from Frank Key

Fantastic service again from Frank Key. Two deliveries in a week, first Ian, then Mark, both were extremely helpful, went out of their way to place the drop off exactly where I wanted it and gave helpful advice. Also Lee at Patio World was brilliant, showed me pictures of how to lay a patio and got me to take a photo. Just really lovely people and a pleasure to do business with. Thank you.

March 14, 2025
Unprompted review
Frank Key logo

Reply from Frank Key

Thank you so much for your wonderful review and for taking the time to share your experience! We’re delighted to hear that Ian, Mark, and Lee were able to provide such exceptional service. It’s great to know they went the extra mile to help with your deliveries and patio project while offering helpful advice along the way.
We look forward to assisting you again in the future. Thank you for your support!

Rated 4 out of 5 stars

As expected

As expected ,good delivery

February 24, 2025
Frank Key logo

Reply from Frank Key

Thank you for your feedback and for taking the time to leave a review. We're pleased to hear that your delivery met your expectations and went smoothly.
We appreciate your support and look forward to assisting you again in the future. If there’s anything we can do to turn that 4-star experience into a 5-star one, please don’t hesitate to let us know!

Rated 5 out of 5 stars

Great delivery driver

Great delivery driver who was very helpful and pleasant, true credit to the company

Sorry the paperwork was binned, However it was a Bulwell driver delivering to Calverton @ 8:30 this morning

March 10, 2025
Unprompted review
Frank Key logo

Reply from Frank Key

Thanks for the review, if you are happy to share your order number we'll ensure the driver is made aware of the feedback you have left.

Alternatively, please feel free to contact your local branch and speak to the Branch Manager.

We are very appreciative of your review and feedback. Hope to see another order from you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service. Knowledgeable advice. Always pleased with the whole operation.

February 25, 2025
Frank Key logo

Reply from Frank Key

Thank you so much, see you again soon!

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