Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our clai... See more
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Review summary
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I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price . I’ve recently revisited my second year wh... See more
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I received an excellent service from Frank team every time I contacted them. They have been very helpful and dealt with my queries in a professional manner. My dog is insured with them for the last co... See more
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Very simple process when we unfortunately had to make a claim for our old dog who was attacked by another dog off its lead, they thereafter claimed the money back for the surgery from the other dogs o... See more
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Company details
Written by the company
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4.5
Excellent
991 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent speedy service again
July 24, 2026
Reply from Frank Pet Insurance
Hi there,
Thank you for the fantastic review! We’re delighted your claim was paid quickly and that you received another excellent experience from our team. We know how important fast, straightforward support is when your pet needs care.
The Frank Pet Insurance Team.
I was disappointed at first as I could…
I was disappointed at first as I could not just pick up the phone and talk to someone. However, the web site was well designed and the process simple, and it worked. Claim settled in 2 weeks.
July 21, 2026
Reply from Frank Pet Insurance
Hi Diane,
Thank you for your feedback.
We’re glad our website made the process simple and that your claim was settled promptly.
We do offer our callback service, and our team will be happy to get in touch with anyone who requests a call, with a time that suits them, this prevents waiting in long call queues.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Tina,
Thank you for the great feedback! We’re pleased our Customer Success Team could provide a quick, helpful response and that you found our premium reasonable and service efficient. Straightforward support and no-nonsense cover are exactly what we aim for.
The Frank Pet Insurance Team.
Super quick and super easy to get and…
Super quick and super easy to get and pay for the insurance.
July 14, 2026
Reply from Frank Pet Insurance
Hi there,
Thank you for your fantastic review! We’re delighted to hear you found getting your insurance quick, easy and straightforward. We believe protecting your pet should be hassle-free from the very start, so it’s great to know that was your experience.
Thanks for choosing Frank!
The Frank Pet Insurance Team.
Frank have been very helpful and…
Frank have been very helpful and compassionate with me. I am awaiting the decision on my claim.
July 13, 2026
Reply from Frank Pet Insurance
Hi Angela,
Thank you for taking the time to leave a review. We’re so sorry for the loss of your pet and know how difficult this must be.
We’re glad our team has been able to support you with care and compassion. Your claim is being reviewed, and we’ll keep you updated as soon as a decision has been made.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Thank you for your review, we're glad you are happy with our efficient service! 😊
quick and easy
July 10, 2026
Reply from Frank Pet Insurance
Hi Gerry,
Thank you for your review! We’re delighted to hear you found the quote journey quick and easy. We like to keep things simple, straightforward and no nonsense from the very start.
The Frank Pet Insurance Team.
Brilliant
Brilliant, submitting my claim was very easy. The claim was submitted and sorted within a few days - so quick and efficient. This was my first ever claim, very happy with it.
July 10, 2026
Reply from Frank Pet Insurance
Hi there,
Thank you for the brilliant review! We’re so pleased your first claim was easy to submit and sorted quickly. That’s exactly how we think pet insurance should be: simple, efficient and no nonsense.
Thanks for choosing Frank, we’re glad we could make your first claims experience a positive one.
The Frank Pet Insurance Team.
Great insurance no nonsense company…
Great insurance no nonsense company highly recommend
July 2, 2026
Reply from Frank Pet Insurance
Hi there,
Thank you so much for your fantastic review! We're thrilled to hear you found both our insurance and claims process to be straightforward and hassle-free. We believe pet insurance should be simple, transparent and there when you need it most, so it's great to know that's been your experience.
Thanks again for your recommendation, it really means a lot to us and the whole team.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Philip,
Thank you for your review! We’re really pleased to hear that making a claim through the portal was quick and easy. That’s exactly the straightforward, no-nonsense experience we aim to provide.
The Frank Pet Insurance Team.
Payment extremely slow when the claim…
Payment extremely slow when the claim was eventually approved. I had to chase my vets for the information required as Frank just waited and waited with very little effort to obtain the information..
July 3, 2026
Reply from Frank Pet Insurance
Hi Daniel.
Unfortunately, we have no control over how long veterinary practices take to complete the claim form, although we follow up with them several times throughout the claims process. Once the completed claim form and all of the required information has been received, we always settle within a few days.
The Frank Pet Insurance Team
Reply from Frank Pet Insurance
Hi Tracy,
Thanks so much for your lovely review! We’re chuffed to hear you had very good service when setting up your policy with us.
Welcome to Frank, we’re here to keep things simple, clear and pet-obsessed from day one. If you ever need a hand with your policy, just email us at info@frankpetinsurance.co.uk and we’ll be happy to help.
The Frank Pet Insurance Team.
The whole process was easy to follow…
The whole process was easy to follow and simple.
Feedback, responses and pay out of the claim was very fast and efficient.
As a family we are going through a great sadness at our loss of our family pet, but Frank Pet Insurance was very sympathetic, understanding and showed compassion.
June 25, 2026
Reply from Frank Pet Insurance
Hi Steve,
Thank you so much for your kind review. We’re really pleased to hear the process was easy to follow.
We’re truly sorry for the loss of your family pet. We know how heartbreaking that is, and we’re glad our team could support you with sympathy, understanding and compassion during such a difficult time.
The Frank Pet Insurance Team.
Great experience
We found the website easy to navigate and are happy with our pets cover with FRANK.
June 30, 2026
Reply from Frank Pet Insurance
Hi Marisa,
Thank you for your lovely review. We’re really pleased to hear you had a great experience, found the website easy to navigate, and are happy with your pet’s cover.
We’re glad we could make things simple and straightforward from the start.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Leon,
Thank you for your lovely review. We’re really pleased to hear you found it very easy to take out insurance with Frank.
We’ve worked hard to keep things simple and straightforward from the start, so it’s great to know that came across.
The Frank Pet Insurance Team.
First time making a claim was straight…
First time making a claim was straight forward communication was excellent fast replies via email and payments made direct to the vets. Can’t fault them.
June 19, 2026
Reply from Frank Pet Insurance
Hi Esta,
Thank you so much for your lovely review. We’re really pleased to hear your first claim felt straightforward.
Our claims team work hard for a fast turnaround so there is less stress at an already stressful time.
We’re glad we could make things simple when you needed us.
The Frank Pet Insurance Team.
Very simple process when we…
Very simple process when we unfortunately had to make a claim for our old dog who was attacked by another dog off its lead, they thereafter claimed the money back for the surgery from the other dogs owner. FRANK dealt with it all to which we were very grateful for.
June 22, 2026
Reply from Frank Pet Insurance
Hi there,
Thank you so much for your lovely review. We’re sorry to hear about what happened to your pet, but we’re really pleased the claim process felt simple and that we could handle things for you.
We know situations like this can be stressful, so it means a lot to hear you felt supported and grateful for the help from our team.
The Frank Pet Insurance Team.
Great pet insurance providers
Frank were always really clear about insurance coverage and the claims process was so easy. I never had a problem with them and they always replied to my enquiries very quickly with very well explained answers. They were very supportive when my cat passed away and wrapped up loose ends. Thank you :)
June 18, 2026
Reply from Frank Pet Insurance
Hi Grace,
Thank you so much for your kind review. We’re really pleased to hear you found the cover clear, the claims process easy, and our replies helpful.
We’re especially grateful for your words about the support you received when your cat passed away. We know how difficult that time can be, and we’re glad we could help make things a little easier.
The Frank Pet Insurance Team.
It’s so easy to deal with my claim I…
It’s so easy to deal with my claim I just quickly fill in the form, upload the vet’s invoice & they pay my vet directly. No fess 👍🏻🤗
June 16, 2026
Reply from Frank Pet Insurance
Hi Trudie,
Thank you for your lovely review. We’re really pleased to hear you found the claims process so easy.
It’s great to know direct vet payment helped make things simple and stress-free. No fuss is exactly what we aim for.
The Frank Pet Insurance Team.
Cat Insurance Claim
Unfortunately we had to make a claim for our much loved, but very poorly cat. After making the very difficult decision to have her put to sleep we contacted the insurance company who were compassionate and made the actual claim process very easy, and straight forward. They kept us up to date with the process of the claim, and worked with the vets concerning the costs involved. Settlement was made quickly. I would use Frank Insurance again in the future.
June 11, 2026
Reply from Frank Pet Insurance
Thank you for your review Carol.
I'm sorry to hear you lost your beloved pet.
We take pride in our efficient claim process, and our agents are always compassionate and do their best to take the stress away from customers at a difficult time.
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