Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our clai... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price . I’ve recently revisited my second year wh... See more
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I received an excellent service from Frank team every time I contacted them. They have been very helpful and dealt with my queries in a professional manner. My dog is insured with them for the last co... See more
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Very simple process when we unfortunately had to make a claim for our old dog who was attacked by another dog off its lead, they thereafter claimed the money back for the surgery from the other dogs o... See more
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Company details
Written by the company
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4.5
Excellent
998 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick to respond and keep you up to…
Quick to respond and keep you up to date. I was a bit unsure using an insurance company which only has an online portal but Frank has been brilliant and proves an online only insurance provider can work!
April 24, 2026
Reply from Frank Pet Insurance
Hi Helena,
Thanks so much for your review. We’re really pleased to hear you found us quick to respond and that we kept you updated throughout. Our Customer Success Team work hard for quick response times and our portal can be accessed at any time for submitting a claim or any policy changes you may need.
The Frank Pet Insurance Team.
Amazing service .
Amazing service .. info ... payout ect ... will be using again very shortly x
April 21, 2026
Reply from Frank Pet Insurance
Hi Dean,
Thanks so much for your review.
We work hard to keep things clear, helpful and straightforward, so it’s great to know that came through in your experience. We’d be delighted to help again when you’re ready.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Ryan, thank you for your feedback. Our hassle free claims process lets you sit back and relax while we do all the chasing for you. Once all information is received, we are currently settling claims within a few days.
Very easy to put a claim through and…
Very easy to put a claim through and track the progress of it
April 14, 2026
Reply from Frank Pet Insurance
Thank you for your review Sam, our claims process is very simple and we have a new tracker on the Customer Portal which tells you exactly at what stage your claim is.
Very good company easy to deal with
April 21, 2026
Reply from Frank Pet Insurance
Hi Thomas, thank you for your review. We are very proud of our efficient claims process. Once we receive all relevant information, we are currently assessing within a few days.
Just had another claim go through
Just had another claim go through with Frank. They dealt with it really well, keeping me informed along the way. Dealt with the vets directly.
All dealt with by really kind and professional people, thank you.
April 9, 2026
Reply from Frank Pet Insurance
Hi Sharon,
Thanks so much for your review. We’re really pleased to hear your claim was handled so well and that you were kept informed throughout the process. It’s great to know our team could work directly with your vets and make everything feel straightforward, kind and professional from start to finish.
The Frank Pet Insurance Team.
Frank has dealt with our claim quickly…
Frank has dealt with our claim quickly and efficiently
April 16, 2026
Reply from Frank Pet Insurance
Hi Carol,
Thanks so much for your review. We’re really pleased to hear your claim was dealt with quickly and efficiently. Our team work hard to keep the claims process as smooth and straightforward as possible, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
Very quick and helpful email service
Very quick and helpful email service, good policy at a very competitive price.
April 15, 2026
Reply from Frank Pet Insurance
Hi Carole,
Thanks so much for your review. We’re really pleased to hear you found our customer success team quick and helpful, and that you felt your policy offered good cover at a competitive price. We work hard to keep things clear, responsive and good value, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Dee,
Thanks so much for your review. We’re really pleased to hear you found the claims process quick and easy. Our team work hard to deliver a speedy claims turnaround, so it’s great to know that came through in your experience. We aim to keep everything as simple and straightforward as possible when you need to make a claim.
The Frank Pet Insurance Team.
Fast reply
I just needed an answer to my question regarding my policy. I did think having to email my request it would be answered within 24 hours but I was pleasantly surprised when is was answered within an hour. Excellent
April 14, 2026
Reply from Frank Pet Insurance
Hi Allison,
Thanks so much for your review. We’re really pleased to hear you got a fast reply and that your question was answered much sooner than expected. We work hard to provide clear, helpful support as quickly as possible, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
I cant praise them enough
I cant praise them enough, walking us through the claim process, very helpful ,fast, freindly myself and wife are pensioners and not very good dealing with things like this ,
April 14, 2026
Reply from Frank Pet Insurance
Hi there,
Thanks so much for your lovely review. We’re really pleased to hear our team could walk you through the claims process and make everything feel helpful, friendly and straightforward. We know insurance can sometimes feel daunting, so it means a lot to know we were able to support both you and your wife and make things easier.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Kevin,
Thanks so much for your review. We’re really pleased to hear your claim was handled quickly. Our team work hard to deliver a speedy turnaround, so it’s great to know that came through in your experience. We know how important it is to keep things simple and efficient when you need to make a claim.
The Frank Pet Insurance Team.
Extremely quick and efficient responses…
Extremely quick and efficient responses to emails and handling of our claim
April 2, 2026
Reply from Frank Pet Insurance
Hi Rachel,
Thanks so much for your review. We’re really pleased to hear you found our email responses quick and efficient, and that your claim was handled smoothly. We know how important clear communication and a prompt claims experience are, so it’s great to know our team delivered for you.
The Frank Pet Insurance Team.
Wouldnt Pay full claim
Wouldnt pay out a large portion of vets bills when my cat had a seizure because she required sedation. Frank said the sedation was due to my cats demenour and not the treatement. Very poor.
April 9, 2026
Reply from Frank Pet Insurance
Hi Andrew,
Thank you for your review, your feedback is very important to us.
Your claim is assessed using the information provided by yourself and your vet.
If you feel the decision is incorrect, please contact our Claims Department via claims@frankpetinsurance.co.uk, they will be happy to help you with the appeals process.
This will give your vets the opportunity to provide further information that may not have been submitted in the first place.
The Frank Pet Insurance Team.
Very quick at messaging and informing…
Very quick at messaging and informing us of our case
April 9, 2026
Reply from Frank Pet Insurance
Hi Lee, thank you for your review. We do have a very efficient claims process and are keen to keep you informed along that process.
Marvin
My cat Marvin developed a UTI, and had to visit the vets a total of 3 times. I'd taken out insurance with Frank, and once I made my claims it was sorted promptly and the money paid into my account. They also communicated quickly and replied to my emails, it's unusual these days to get such good quality customer service.
March 24, 2026
Reply from Frank Pet Insurance
Hi Emma,
Thanks so much for your review. We’re sorry to hear Marvin was unwell and we hope he's feeling better.
We’re really pleased to hear your claim was sorted promptly and that the payment reached your account quickly. It’s also great to know our team kept you updated and replied to your emails promptly, we work hard to keep things clear, quick and genuinely helpful when it matters most.
The Frank Pet Insurance Team.
Paid my claim as soon as the vet…
Paid my claim as soon as the vet completed the paperwork. Money was in the bank within the timeframe given.
March 31, 2026
Reply from Frank Pet Insurance
Hi Helen,
Thanks so much for your review. We’re delighted to hear your claim was paid as soon as your vet completed the claims form. Our claims team work hard to deliver a fast turnaround, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
No reminders issues with the vets you…
No reminders issues with the vets you can use, it wasn’t value for money as far as I’m concerned.
March 16, 2026
Reply from Frank Pet Insurance
Hi Grace,
Thanks for your feedback.
To clarify, we work with any RCVS registered vet, and if anything about the policy wasn’t quite right for your needs, our cover is bespoke so you can amend it to suit you better. Please feel free to contact us at info@frankpetinsurance.co.uk and we will be happy to help.
The Frank Pet Insurance Team
Reply from Frank Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you found our staff helpful and our service great. We work hard to keep things clear, friendly and straightforward, so it means a lot to know that came through in your experience.
The Frank Pet Insurance Team.
The company is doing very well and is helpful on the phone.
The company is doing very well in dealing with my claim, on the phone. I did struggle to use the login though.
March 25, 2026
Reply from Frank Pet Insurance
Hi Stephen, thank you for your feedback. I'm sorry to hear you had trouble logging in. Always contact us and we'll give you a call to help. As you know, we respond very quickly and are always happy to help!
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