I have tried to order twice. Both times order canceled after payment processed. Had to call repeatedly to get refund first time. Second time same issue. NEVER AGAIN!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Worst experience I've had on the shop app! AVOID! READ REVIEWS FIRST! *Bought & payed for a top for my son’s birthday. *Date for delivery came & gone & NO sign of the top! so i got in touch w... See more
I tried to order a New York Parks hat from a listed item that had no warning that I needed to have a proper Parks Employee ID badge and they rejected my purchase because I "failed to provide DSNY ID".... See more
Company replied
After sending my order and payment i am informed the jersey I ordered is sold out. I asked for a double check and was offered and display jersey that was faded. While i appreciated the offer, I could... See more
Company details
Information provided by various external sources
Frank's Sport Shop is located at the Bronx NY – Franks is a New York Icon since 1922. We offer a wide selection of quality work wear, work uniforms, work pants, work jeans, casual jean, outerwear, footwear, team uniforms, outdoor gear, army & navy goods, from Carhartt, Dickies, Levi’s, Wrangler, Big Bill, Champion, Columbia Sportswear, Alpha Industries, Schott, Red Wing, Thorogood, New Balance, Under Armour, and many more! Great Products, Awesome Prices, Excellent Service!
Contact info
430 E Tremont Ave, 10457, BRONX, United States
- 7182999628
- ems@frankssports.com
- www.frankssports.com
1.6
Bad
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Helpful!
The web site had an error leading to an incorrect purchase—but the kind folks at the store could not have been more accommodating at fixing the problem. Great store!
July 26, 2021
Fast order completion and delivery
Fast order completion and delivery. Great overall service!
June 22, 2021
Great customer service.
June 17, 2021
Five Stars *****
Frank's sports shop was truthful & honest with me from the begining regarding an order I placed & paid for in advance that they didn't have presently in stock & it wasn't going to become available until 3 weeks later. I agreed to Frank's keeping my initial payment & contacting me when my order was available in that 3 week period, but Frank's refunded my money & still kept me abreast to when my delivery would come in via email & fortunately it was sooner than 3 weeks, they've received the delivery earlier than expected & order was sent out to me immediately after repayment, nicely packaged & well fitted. I made up my mind to do business with this establishment in the near future & refer other's to do business with them as well. I appreciate this business being being an establishment of honesty & keeping their word!
June 13, 2021
Customer service is great!
June 3, 2021
Waited too long for an order to end up…
Waited too long for an order to end up being cancelled. Get it together people !
May 30, 2021
I ordered a product that the website…
I ordered a product that the website said was in stock and had it cancelled because it was out of stock. There’s no way to know if you can actually order the stuff on the site.
March 31, 2021
Great customer service
Great customer service. I spoke to them on the phone due to a return I had to make and also went in person and everyone was very nice and helpful.
March 24, 2021
Seems To Be Common Negative Experience
Placed an order for an In Stock item and never receieved confirmation or any type of communication. Its been several weeks now since Ive authorizef payment. Very unprofessional.
March 17, 2021
Customer service was amazing
March 16, 2021
Great business to deal with.
Excellent product, very friendly customer service. A pleasure to deal with. Thank you!
March 14, 2021
Very satisfied with my purchase.
March 8, 2021
Ordered a pair of boots very easily on…
Ordered a pair of boots very easily on website and boots arrived very quickly. Excellent and deserving of 5 stars. Thanks
February 9, 2021
Couldn't find the training mit at the…
Couldn't find the training mit at the local sports store nor some of the typical online sites all the fed ball parents are familar with. I could not find the mit anywhere. I Googled the mit and found Frank's Sports Shop and was able to get it with shipping for cheaper than I was going to have to pay elsewhere.
February 5, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.