I have tried to order twice. Both times order canceled after payment processed. Had to call repeatedly to get refund first time. Second time same issue. NEVER AGAIN!
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The Worst experience I've had on the shop app! AVOID! READ REVIEWS FIRST! *Bought & payed for a top for my son’s birthday. *Date for delivery came & gone & NO sign of the top! so i got in touch w... See more
I tried to order a New York Parks hat from a listed item that had no warning that I needed to have a proper Parks Employee ID badge and they rejected my purchase because I "failed to provide DSNY ID".... See more
Company replied
After sending my order and payment i am informed the jersey I ordered is sold out. I asked for a double check and was offered and display jersey that was faded. While i appreciated the offer, I could... See more
Company details
Information provided by various external sources
Frank's Sport Shop is located at the Bronx NY – Franks is a New York Icon since 1922. We offer a wide selection of quality work wear, work uniforms, work pants, work jeans, casual jean, outerwear, footwear, team uniforms, outdoor gear, army & navy goods, from Carhartt, Dickies, Levi’s, Wrangler, Big Bill, Champion, Columbia Sportswear, Alpha Industries, Schott, Red Wing, Thorogood, New Balance, Under Armour, and many more! Great Products, Awesome Prices, Excellent Service!
Contact info
430 E Tremont Ave, 10457, BRONX, United States
- 7182999628
- ems@frankssports.com
- www.frankssports.com
1.6
Bad
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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They had horrible attitudes when i…
They had horrible attitudes when i called to speak about my order.
December 7, 2018
Unprompted review
Reply from Frank's Sports Shop
Individual placed fraudulent order with someone else's credit card. She was advised that we needed to confirm identity because the order was declined by our system due to a mismatch billing address. Customer immediately turned aggressive, and called numerous times harassing Frank's employees.
Great Merchant!
This was my first purchase with Frank’s. They popped up on my Google search. I was a little skeptical at first, but read the reviews and place my order on a Sunday evening. My merchandise arrived first thing Tuesday morning! I called him to thank them and let them know how great and easy it was doing business with them and that I would recommend all my friends to their sure! Truly a pleasure to do business with.
December 3, 2018
Unprompted review
Great transaction!!!
November 28, 2018
Unprompted review
Great customer service
November 10, 2018
Unprompted review
Great location and great variety!!
November 6, 2018
Unprompted review
They just don't have the merchandise on…
They just don't have the merchandise on stock!!!
November 4, 2018
Unprompted review
Reply from Frank's Sports Shop
Mr. Sebastiano Fucile, we apologize but you were aware that your jacket and vest were sent to get patches on 10/30/2018 as I personally contacted you. 3 days later on 11/2/2018, you called to cancel your order, and that same day your order arrived at the store and was ready to ship. I explained to you that our embroidery shop couldn't print our merchandise, because they ran into printing issues so we had to send our stuff to another print shop to get done. You repeatedly said to me that was unacceptable, and I agree with you. We are far from being perfect, but we try to do our best. We are one of the #1 store selling big quantities of MTA apparel, and we can run out of stock at any given time. Please accept our sincere apologies for the difficulties we may have caused you.
Amazing customer service
Amazing customer service. My item was backordered and they did everything to rectify the situation. Will definitely order from them again.
October 29, 2018
Unprompted review
I was in touch with Elimarie during my…
I was in touch with Elimarie during my purchase at Frank's Sport Shop. I never post comments, but Eliamrie's unparalleled service warrants it. She is the most responsible and friendly customer service employee I have ever dealt with.
October 24, 2018
Unprompted review
Reply from Frank's Sports Shop
Thank you Nicole. We sincerely appreciate your business. I look forward to working with you again soon! Elimarie.
The Perfect Experience
The entire experience, from the second that I placed my order over the phone, until the second that I received and put on my official New York Yankees dugout jacket, was perfect! I highly recommend this store!
October 21, 2018
Unprompted review
Reply from Frank's Sports Shop
Dear Mr. Massey, thank you for your business, your trust and your confidence. It was my pleasure to assist you and help you purchase your NY Yankees jacket. I look forward to working with you again soon. Cheers! Elimarie.
I'LL BE BACK...
Clear instructions and immediate feedback and responses. I made an on-line purchase and the process went smoothly. Also, the ability to layaway and purchase expensive merchandise means that I will be a repeat customer. Sometimes you need to pay overtime for the things you want.
Appreciative and Grateful!!
October 18, 2018
Unprompted review
Reply from Frank's Sports Shop
Thank you Simone! My sincerest thanks for your valued business. I look forward to working with you again soon! Elimarie.
Lack of Disclosure Caused Frustration and Friction
I tried to order a New York Parks hat from a listed item that had no warning that I needed to have a proper Parks Employee ID badge and they rejected my purchase because I "failed to provide DSNY ID". They need to adjust their UI on every Parks item that requires an employee ID so this doesn't happen in the future. They sell similar hats at the Central Park Zoo so I'll be going to the physical store location in the Armory for my needs.
October 17, 2018
Unprompted review
Reply from Frank's Sports Shop
I apologize but it is really dishonest to deliberately make false statement and damage our online reputation just because you are not a government employee to the applicable department. As far as we are concern, you can be a terrorist, sexual predator, etc., trying to purchase government apparel to commit your felonies. All our government apparel are labeled ID required for purchase in RED. If you didn't know B2B; On the Internet, B2B (business-to-business), also known as e-biz, is the exchange of products, services or information (aka e-commerce) between businesses, rather than between businesses and consumers. Your purchase this item through our B2B link knowing you are not a business, therefore Mr.Remington Roberts from MediaCom, we are not obligated to sell you any government apparel. https://www.frankssports.com/Headwear-C640.aspx
Franks has Great Service
Franks has Great Service, Great Products, and Fast Shipping Thank You
October 1, 2018
Unprompted review
Excellent service and quality
Excellent service and quality. Highly recommend.
September 29, 2018
Unprompted review
great seller and superb customer service
September 25, 2018
Unprompted review
Reply from Frank's Sports Shop
Thank you Alonso, thanks for choosing Frank's for all your sporting needs! It was my pleasure to serve you. Elimarie.
Seriously excellent customer service
Seriously excellent customer service. I made a relatively big ticket purchase and I can say this is the first time I don’t have post-purchase anxiety. Highly recommend.
August 31, 2018
Unprompted review
Reply from Frank's Sports Shop
Thank you Lisa! Thank you for your valued business. We greatly value your trust and confidence and sincerely appreciate your loyalty to our business. Elimarie.
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