Fraser & Co Reviews 

186
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and prompt communication, often highlighting individuals who made their experience smooth and manageable. Many people found the service to be excellent, appreciating the efficiency and dedication in handling processes from initial viewing to completion. Reviewers frequently noted the quick response times and the overall ease of their interactions, with staff often going above and beyond to provide support and guidance. However, some people were dissatisfied with the overall service quality, describing their experiences as difficult or disastrous.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, prompt, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and responsiveness... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the speedy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with Nazim for a couple of years and he’s consistently let my flat quickly. He personally handles the marketing and viewings, and the property has rarely been empty. He’s responsive, keeps... See more

Company replied

Rated 5 out of 5 stars

Exceptionally good and reliable service. Robert went above and beyond what I was reasonably expecting. He was realistic and honest about how long it was likely to take and what the rent... See more

Company replied

Rated 5 out of 5 stars

Exceptionally good and reliable service. Robert went above and beyond what I was reasonably expecting. He was realistic and honest about how long it was likely to take and what the rent... See more

Company replied

Rated 5 out of 5 stars

Robert was extremely helpful and patient when showing us a property. He even came twice to make sure we had enough time to view everything and answer all our questions. Very professional and easy to d... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Administrator
  3. Property Investment
  4. Property Maintenance
  5. Property Management Company
  6. Real Estate Consultant

Written by the company

Looking for a top-notch London-based estate agency with a wealth of experience? Look no further than Fraser & Co. With over 28 years in the business, we have become experts in all aspects of the property market, including property sales and lettings, property management, new homes, and more. Our sales & lettings specialist teams have a wealth of experience and local expertise, making us the go-to choice for those looking to buy, sell, or rent property in London. At our estate agency, we specialize in helping buyers and renters find the perfect property in London. Whether you're looking for a spacious family home, a chic city apartment, or a stylish studio, we have something to suit your needs. We aim to make moving and investing in London property a seamless, five-star experience, with our award-winning team looking after your interests long after you've signed on the dotted line and unpacked the boxes. Find out where your next property could be. Find what moves you with Fraser & Co.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(186)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Literally the worst

Literally the worst of many many letting agents i have worked with. They will rent your property to any degenerate they can find. It will be let, but they will not follow legal protocols, jeopardizing your legal case should any tenant be destructive or delinquent.

Your emails will not be answered, your calls will not be returned, they will pass you along to other “managers” without notifying you. Completely useless

I give them 1 stars because i cannot give them 0 stars.

April 22, 2021
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi. I was sorry to learn of your experiences. All our tenants are subject to reference enquiries and we offer a guarantee off the back of these. If you had a poor response to any queries or e-mails you send then I would be happy to investigate these for you. Please let me have details of your property and the time at which you had this experience. You can contact me at david.parris@fraser.uk.com

David Parris
Director

Rated 1 out of 5 stars

Turlly un-professional and biased

There are nothing but bunch of liars. Always speak on behalf of the landlord. Turlly un-professional, biased and crooks. Never go with any of their listed properties.

Have forwarded proof dishonestly and fraudlent practices by the landlords and your agency fully supporting the same at "info at fraser.uk.com" .

July 13, 2020
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi. I was sorry to learn of your post on Trust Pilot. It is true that we do represent the landlord since they are out clients. We are regulated and in a number of cases professionally qualified. If you can let me have examples of dishonesty as you claim and where you believe you have been lied to then I will be happy to look into these for you and take the appropriate action.

David Parris
Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look