Fraser & Co Reviews 

Current tenant with one of their properties. Pretty poor experience - takes ages to get hold of someone if you need them, issues never get fixed, and staff don't bother to follow up any issues or queries you have.

They're good up until you sign the contract, and then they just don't care.

A revolving door of staff means that any staff member I've spoken to, and think is responsible for my property, is no longer there the next time I need to speak to them - you then spend weeks trying to track down the right person to speak to.

My experience with Fraser & Co didn't start in the best way as the agent that showed us the apartment wasn't completely honest, however, with time any issue was solved in no time and we received always the support needed throughout the 2 years I lived in one of their apartments. Our property manager was Zuzanna, which I truly respect; besides, she is lovely! Thank you to you and your team! If I will ever return to London I will definitely contact you for a flat!
Alessia :)

(updated & edited) I chased them for months on end over phone and email to return my deposit. It finally took a negative review site to get my deposit back. At least trustpilot seems to be a semi-reliable escalation path, but the day-to-day office staff are otherwise unresponsive and unprofessional.

Nazim Uddin agent at Fraser and Co has done an amazing job getting me a suitable tenant for my property in the UK. Since I live abroad he has managed everything from collecting the keys to carrying out various viewings with high quality tenants. Nazim even managed to get me 6 months rent upfront which under the current economic climate difficult to do. Thanks again

Omid is prompt, professional and was very helpful in finding a property. His commitment is reflected in his attention to detail. He is very knowledgeable, accessible and great in his ability to communicate clearly. Omid helped me sort out a few obstacles which I encountered during the purchase, as well helping me in every step of the way. It was a positive experience and a joy to work with him He has always been the first point of contact when I faced any problem with the property and if I can’t get hold of any other member of the team.
- I highly recommend Omid .

The worst. Utter lack of professionalism or standards.

Do not care the slightest about their tenants or leaseholders.

Seriously, avoid.

Zuzanna has been absolutely fantastic. First class service in supporting myself, and assisting with the management of my property!

Omid has been absolutely amazing from the day he showed us the first viewing till today. We feel confident in all options he has brought to us and he has continued to support us after sales too. We hope to work with Omid again on our next property. Highly recommended.

Great communication throughout the entire process, incredible support and always accessible. Fantastic service

In terms of a letting agent Fraser & Co are always extremely helpful, in particular through our correspondence with Zuzanna.

Very reliable and quick to respond, Zuzanna made sure we were always kept in the loop in terms of any issues in our flat, she’s very attentive to the tenants and has made our overall experience with Fraser one of the best we’ve had!

Zuzanna has always been helpful and she has given her full attention to any issues I had in the flat, she helped us throughout the tenancy and always made sure we are updated about everything going on. Couldn’t be happier with her and made our experience with Frazer really easy.

Omid was truly excellent and extremely helpful. He is extremely knowledgeable and was great with his communication in terms keeping me informed and always in the loop. He would always ensure that everything is going smoothly and would sort out any issues promptly when they occurred. It has been a very positive experience and I would highly recommend to ask for Omid for help on your property journey.

We had a great experience with Fraser & Co and our agent Remzi, who from day 1 was extremely supportive. He supported us through the whole process, providing help, flexibility and useful information.
Now, we are happy owners of a new flat!

I enquired about the One West Point development via email and was called by Remzi Halil within 10 minutes. He explained all aspects of the development very clearly and arranged a viewing for us.

He personally showed us the show apartment on the building site and answered all our questions. Once we decided to proceed to offer, he negotiated a great deal for us. He also put us in touch with some conveyancing options.

Since then, he has stayed in touch with regular phone calls and texts. The Customer Service has frankly been exceptional.

Like all deals, there was a slight hiccup when the developer told us that the apartment we selected was no longer available to us but Remzi worked on our behalf to secure the same format apartment but at a higher level for the same price as we originally agreed and thus saving us a huge amount of money in the process.

I can’t recommend Remzi and Fraser and Company enough.

Professional and Rapid response here with Remzi-Fraser and Co.He solved most of my issues with patience and He helped a lot for communicating on both solicitor and broker side to make sure the property I am looking for can be exchanged without any unexpected time manner.

Many thanks Remzi!!!

The staff was very supportive and professional.

They had knowledge in areas that were helpful towards buying the property.

They were able to respond back to me and never kept me waiting.

The politeness and understanding towards us whilst dealing with the purchase of the property was very good.

I would highly recommend the agent and your agency to someone and rate them highly.

I had an excellent overall experience dealing with Fraser and Co with the help of Omid. In the end we secured a property. Although we did pull out of another property with the same agent a couple weeks earlier, our reservation fee was kindly refunded. Omid remained a pleasure to deal with throughout and even after completion was available for other queries we had.

Omid helped us for a couple of months with finding our dream apartment. Superb service. Highly recommend. Thanks again for all of your help!

Fraser & Co has predatory practices. I wanted to get a video viewing of an apartment and discuss some terms with the landlord to determine whether to place an offer. The agent I talked to insisted that I would have to pay my holding deposit before any of this. This is not standard practice among any of the other agents in London. It is unreasonable to ask for a payment before I even decide if I want to place an offer on an apartment. The agent was trying to limit the ability of a potential tenant to make informed decisions.

TLDR Fraser & Co is asking for a deposit on a apartment before I can have a viewing.

I contacted them for a mortgage broker advice and I was quickly contacted by one person who dealt perfectly with my requirements and analysis. Jessica was very respectful, kind and knowledgeable.