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Fred. Olsen Cruise Lines Reviews 12,511

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 8,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professional demeanor, noting that nothing was too much trouble for them. The service provided is frequently highlighted as excellent, with many appreciating the efficiency and smooth organization from embarkation to disembarkation. People also enjoyed their holidays, often mentioning the high quality of the food, entertainment, and the overall cleanliness of the ships. However, some customers also noted issues with itineraries being changed, sometimes without adequate prior notification, leading to disappointment about missed destinations or unexpected port experiences. There were also occasional concerns about the quality of some entertainment acts and the standard of food not always meeting previous expectations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the high standards in every area, from... See more

Holidays

Users describe positive interactions with holidays, with many reviewers calling them the "best ever" and... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding the food, which is... See more

Location

People report ambiguous experiences with location, with some customers appreciating the convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived at port, got out of taxi, handed over cases,no problem. Went through embarkation, usual queues but not excessive waiting, everyone pleasant and efficient. walked on board found cabin and suitc... See more

Rated 5 out of 5 stars

The entertainmentment was first class. The facilities were excellent,including games, jigsaws etc & the gym very well equipped. Our cabin was spacious & well maintained. Our only concern was as we wer... See more

Rated 5 out of 5 stars

It is the staff who make the holiday so great. They all seem so happy to please and work well together as a team throughout the ship from the Captain to the most junior member of staff. Our cabin st... See more

Rated 5 out of 5 stars

Very friendly crew, nothing too much trouble. Interesting itinaries.Excellant food and several of the crew recognised us from previous cruises. Up to usual high standard. Ideal size of ship and with... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


Contact info

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Remarkable Moments Start Here

We channel 175 years of experience into making your cruise memorable.

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Brilliant staff which made the holiday special!

The staff are very special, nothing is too much trouble they are so helpful and kind. Food was good with a good choice! Some of the entertainment could have been better especially one or two of the singers, but overall very good. Cabin was a good size with plenty of room for clothes etc and everywhere was exceptionally clean. Would definitely cruise with Fred Olson again.

May 27, 2026
Rated 4 out of 5 stars

The food and the waiter service was excellent.…

We cruised between 22nd and 27th May. The food and the waiter service was excellent. A great variety of food. The entertainment was good and varied with plenty going on al day long.
The cleaners were pleasant and helpful. All staff were very hard working.
Despite the weather being average the sights were wonderful.
The only downside of the experience was that although the eagerly anticipated trips on land were wonderful .....the time actually spent at locations on both Orkney and Harris was far too rushed. This was commented on by all the passengers to the guides.

June 1, 2026
Rated 4 out of 5 stars

First holiday with Fred.Olsen

First holiday with Fred.Olsen. Very impressed all round. Well organised, food and service good, cabin kept very clean, entertainment…. Brilliant! Had a couple of issues on one of the trips we went on…. Waiting to hear after making comment on our report we made on our return to the ship.

June 1, 2026
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! The cabin, the staff, the food were all impeccable. We’re already planning on taking their world cruise … and have already booked another cruise with them in two months.

Booking was dead easy, the customer service staff were knowledgeable, professional and friendly. I can’t say enough good things about Fred Olsen!

June 1, 2026
Rated 5 out of 5 stars

A feast of architecture on the Dalmatian coast

This the longest cruise we have taken. Embarkation was smooth and at all stages of the cruise we were kept informed of forthcoming events. The staff across the ship were first class.
If there was a criticism it would be the tightly packed days of port calls. This proved exhausting. of course, the Dalmatian coast has ports near to each other, but the planners maybe could have staggered the port calls with a day's pause in between. The excursions were well organised and informative.

May 27, 2026
Rated 5 out of 5 stars

We have said it before

We have said it before, but it is your staff who make the experience really good. We have travelled with several other cruise lines and, although the staff are usually good, your staff too the lot.

May 27, 2026
Rated 5 out of 5 stars

The crew were amazing

The crew were amazing, so friendly and helpful and always smiling. The sea was calm which made it more enjoyable and the destinations were very good. It didn’t even matter about missing one port in the end as we had a lovely second day in Genoa.

May 27, 2026
Rated 5 out of 5 stars

Very friendly crew

Very friendly crew, nothing too much trouble.
Interesting itinaries.Excellant food and several of the crew recognised us from previous cruises.
Up to usual high standard. Ideal size of ship and with nearly maximum capacity still plenty of room to sit, drink,read at your leisure.

June 1, 2026
Rated 3 out of 5 stars

The amazing crew really made my cruise…

The amazing crew made my cruise extremely enjoyable. Ship is spotless with constant cleaning and the food is delicious. I particularly enjoyed the amazing Andrew Robley’s shows, such incredible talent and I can’t wait to hopefully see him performing very soon again on one of Fred Olsen’s ships.

May 27, 2026

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