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FreedomVoice Reviews 2,412

•
TrustScore 5 out of 5

4.8

Phone and Internet Service
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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, often highlighting specific individuals for their exceptional service. The customer service is frequently described as excellent, with many appreciating the patience, understanding, and quick responses received. The service itself is noted for being user-friendly, efficient, and easy to set up, making it a valuable asset for businesses. However, some customers also noted issues with the service not working reliably, leading to frustration and an inability to use the paid service. A few other people also felt that customer service response times were too long, or that agents lacked the necessary knowledge to resolve complex problems, especially concerning fax services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is simple and easy... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more

Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Patience is a virtue

Technology makes me nervous so when explaining my problems ,I'm not always very clear and concise. But your representative was not only knowledgeable but patient and kind.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service Experience

The customer service experience I received was stellar and I appreciate how far above and beyond Titus went to help me with my support call. Support is the pillar of most business and Freedom Voice understands that very well. Thank you again for the wonderful service.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The representative actively listened to my inquiry and answered each of my questions in a timely fashion. I am very happy with Freedom Voice Customer Support. Thank you.

May 21, 2025
Unprompted review

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