Freeletics Reviews 

3,074
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers had an average experience overall. Many customers express significant dissatisfaction with the company's subscription and payment practices, frequently reporting automatic renewals without prior notification. This often leads to unexpected charges, and people find it difficult to obtain refunds for these unwanted renewals, even when the app hasn't been used. Some consumers feel the company relies on customers forgetting about renewals and then hides behind non-refundable policies, which they perceive as anti-consumer. However, some customers also noted positive aspects regarding the app itself. Many users appreciate the app's effectiveness, finding it helpful for fitness goals and consistent training. People describe the app as intuitive, with clear exercise videos and engaging workouts that adapt to their needs. Some reviewers even consider the app fantastic and have used it religiously for extended periods.

What people talk about most

Subscription

Clients share negative opinions on subscription, primarily due to unexpected auto-renewals without prior... See more

Application

People report ambiguous experiences with the app, with many praising its effectiveness for training,... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, often citing that companies refuse to issue... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers finding the app fantastic,... See more

Payment

Customers consistently express dissatisfaction with payment experiences, frequently reporting unexpected... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update: Freeletics eventually reimbursed me. I was charged €50 for a renewal without any prior notification before the end of my 3-month trial. This is a clear violation of French consumer la... See more

Rated 4 out of 5 stars

Got this free with Revolut and it’s the first fitness app I’ve tried. Varied workouts and it has pushed me to try new things, it’s been great to mindlessly follow and it has pushed me to greater feat... See more

Rated 4 out of 5 stars

Good workouts which challenges you. Definitely get results and I’ve used it for 5 yr and one thing it missing is providing leg training options using gym equipments. It combines leg workouts with only... See more

Rated 4 out of 5 stars

Three times a week consistently, so I guess I like the app. Have done Crossfit for about 6 years. Did Freeletics before that and got a bit bored. Picked it up again and just stay fit with Freeletics... See more


Company details

  1. Physical Fitness Program
  2. Personal Trainer

Written by the company

Europe’s #1 fitness app lets you work out anytime, anywhere with the best digital personal trainer - no gym required. Whatever your fitness level, achieve your goals quickly and build healthy habits with personalized HIIT workouts and audio coaching. Losing weight, gaining muscle or improving your fitness has never been so simple.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(3,074)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect for busy working moms

As a busy working mom, Freeletics has been a lifesaver for helping me stay consistent with my fitness goals. I no longer have to waste time searching for a workout - the Coach gives me a new workout each day. It challenges me and, more importantly, I’ve noticed major progress in my strength and overall fitness. It’s been a game changer for sure!

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

They will sneakily auto-renew your subscription and charge you a hefty amount even after you have cancelled for years. FREELETICS IS A SCAM

I have never used this app since 2018. Out of nowhere, last week May 2024. I was charged in my card!

I am not even financially stable to be falling victim to this trap. i am paying for my mom's expensive healthcare but they don't care and they refused to refund me.

No reminders of an upcoming subscription renewal. I have not even received any sort of email from them since 2018. NOT EVEN A RECEIPT ISSUED.

No reminders of an upcoming charge, Just a sly, cheap trick of renewing behind your back and they will gaslight you that you may have not been reading the terms when you signed up for this free service.

It's like teasing you with "that's how we get ya"

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve finally managed to incorporate…

I’ve finally managed to incorporate sport into my life with Freeletics. Love the way they combine strength training and cardio. Slowly but surely I see first results and I’m so excited! 🥹

June 4, 2024
Unprompted review
Rated 4 out of 5 stars

Great app

Great app. Used it for two years now. The kettlebell journey can be inproved as well as the instruction videos for proper technique. How long would it take to make an apple tv app? That would be nice👍

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

An Incredible Virtual Coach

Freeletics has been incredible for me. It’s helped me to stay focused and motivated to continue exercising and reaching my goals. It’s the only app I use for workouts because it’s so handy. They have everything I need weather I’m at home or on a trip.
#NoExcuses

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

This app keeps me engaged

This app keeps me engaged and helps me to create a habit of exercising regularly. Sometimes, it is tough, but the motivation is high. The app has a pretty simple interface.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Holistic approach to Wellness

I love the way Freeletics combines strength training, cardio, and mindfulness. It's a holistic approach to wellness, and that's exactly what I was looking for. Super flexible, it allows me to train from home and outside whenever I can cut out some time from my busy schedule!

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

10 years and still loving it

Been using Freeletics for the past 10 years and still going on. No other fitness app is this easy to use everywhere and anywhere and provides variety of training journeys. I wouldn’t have had a healthy lifestyle without Freeletics. This app changed my life for the better 💪🏽.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

This app changed my body!

This app changed my body!

I was smoking, drinking and generally living a life that had no place for sport. After I started using it, I transformed myself into a beast! I even finished my first Spartan race last month

10/10 recommend

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve taken up Freeletics since last…

I’ve taken up Freeletics since last December. I completed an initial 6 weeks Fit For Life programme and today the 12 weeks Balanced Burn programme. Lost 4 kg in the process, created a habit and achieved best shape in year. I will be selecting my next one this week and am already looking forward to it ! So yes it made a very positive impact !

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Surprised Freeletics hasn’t got 4+…

Surprised Freeletics hasn’t got 4+ stars. I’ve been training regularly for around 15 or so years. Done my own spreadsheets. Followed some PTs. A few apps. And have all gotten a little bored of each. This app has it all. Journeys are great and you can mix it up all the time. Guided videos are perfect and it’s the easiest app I’ve used. Very user friendly.

May 8, 2024
Unprompted review
Rated 1 out of 5 stars

They are sneaky

They are sneaky. It’s the typical renew your subscription without telling you. Policy says that cancelations within 14 days are eligible for a refund, yet support is rejecting it.

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Beware of Freeletics: Unjust Illegal Automatic Renewals

I am extremely disappointed with my experience with Freeletics. Despite clear legal regulations that allow for cancellation with a one-month notice period at the end of the billing cycle, my subscription was automatically renewed for another year. Even after multiple attempts to resolve this issue through customer service, Freeletics has refused to cancel the renewal or issue a refund. This not only contradicts their stated terms and conditions but also ignores consumer protection laws effective from March 1, 2022, which are supposed to prevent such practices. Their lack of flexibility and disregard for customer rights have left a very negative impression, and I would caution others about their automatic renewal policies and customer service.

April 25, 2024
Unprompted review

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