The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... See more
Excellent service from start to finish. Nathan, who dealt with my enquiry was very patient in guiding me thro the myriad questions associated with existing health issues. I don't think he could have... See more
The lady i spoke to was very helpful, Everything was explained and easily understood, This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.... See more
Company details
Written by the company
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Written by the company
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Contact info
Stansted House, PO9 6DX, Rowlands Castle, United Kingdom
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4.8
Excellent
4K reviews
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Easy to renew online
Easy to renew online, all details had to be put in again but was easy enough. We have used Free Spirit for quite a few years now, and if ever we had to contact for example change of medication, it has not been a problem.
May 3, 2026
The person I spoke with was very…
The person I spoke with was very helpful and professional and I got my new travel policy very quickly.
April 21, 2026
Always use free spirit great cover for…
Always use free spirit great cover for a great price.
April 29, 2026
They are GREAT!!
TBH I called Free Spirit Travel with a bit of trepidation knowing I had more than one medical issue that would need insuring. However, after talking to a delightfully helpful young lady my fears were whisked away. Yes, it was an in-depth conversation but it was well worth the trouble and I was thrilled to be told that I was indeed going to be insured!
From the start of the conversation to the end, I was treated with respect, empathy and understanding and the service received was exemplary. The member of staff was amazing and the price was within my price bracket which was another cause of concern. I have already received my documents and I am at ease that I can go on holiday knowing that I'm fully covered for any eventuality with Free Spirit Travel! Hopefully, there will be another trip in the future!
April 27, 2026
Agent had lot of patience understanding…
Agent had lot of patience understanding and implementing our requirements . Taking to explain where we were not sure of medical terminology.
April 16, 2026
First time booking travel insurance and…
First time booking travel insurance and I accidentally forgot to include my TBI during the process, after paying for the policy I was able to call them and they added on my TBI and shunt with no extra charge. Hopefully I wont need to claim on the policy during my trip!
April 17, 2026
Very easy to use web site and…
Very easy to use web site and competitively priced insurance.
April 19, 2026
May use AI-assist with repliesRead more
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Free Spirit staff are so helpful &…
Free Spirit staff are so helpful & kind. I renewed my yearly travel Ins recently and was helped by Sam - lovely lad. Thank you for making it easy for me to navigate the questions and having patience. I’ve not had a claim and hope I never have to but I feel assured I will get the same help if ever needed. Also they keep one informed by email & supply paper copies on request. From one free spirit to another thank you.
April 7, 2026
Reply from Free Spirit Travel Insurance
Good morning,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Sam so that he gets the praise he deserves.
Kind regards,
The Free Spirit Team
All done on phone everything explained…
All done on phone everything explained all ailments covered good price . Man I spoke to very pleasant .
April 14, 2026
Excellent service
Excellent service
The person on the phone was very comprehensive will all the health issues and sorted out our insurance brilliantly.Very helpful and was happy to go back over anything I was not sure of
April 16, 2026
Excellent service
Excellent service. Initial quote online was easy, needed to ring to discuss my insurance in more detail. Insurance was secured within 15 minutes.
April 14, 2026
The telephone was answered promptly
The telephone was answered promptly, the lady I spoke to was very pleasant and the price of the insurance was very reasonable.
April 7, 2026
Excellent service by a quick phone call...
The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable. She guided me through the options and then took payment over the phone. Excellent experience all round. And I wasn't even required to download an App for once!!
April 7, 2026
Reply from Free Spirit Travel Insurance
Good morning,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Katie so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
The website was easy to negotiate. I had no problems with the booking
The website was easy to negotiate
April 6, 2026
Spoke to a caring human being who was…
Spoke to a caring human being who was clear and concise which made the process pleasurable fullsrks
April 6, 2026
Very professional
March 27, 2026
A good human experience
A good human experience. So much nicer to deal with a warm human being. So a good experience in contrast to dealing with AI. I hope you continue to have a human contact & least for the few years that my wife & I have to bare our physical frailties
March 27, 2026
Simple and easy to complete
March 30, 2026
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