FreestyleXtreme Reviews 4,531

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Tried to return a product that didn't fit and spent half an hour trying to explain to somebody who didn't understand English how to do it . No section on website telling you how to return a product .... See more

Rated 3 out of 5 stars

After placing my second order with FSX I did unfortunately experience quite a few issues and didn’t seem to be getting anywhere. I eventually got to speak to Karen who looked into the case for me and... See more

Company replied

Rated 5 out of 5 stars

Fabulous service and after service with a personal touch. We bought a pair of shoes which arrived quickly and in perfect condition. We would highly recommend using this small company who want hap... See more

Rated 1 out of 5 stars

Ordered 6 days ago (Order no: 1785615) and still haven’t received tracking information, despite having sent two emails - with no reply. Now website says “Site under maintenance, back in 2 mins”. W... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Motorsports Store
  3. Shoe Store
  4. Skateboard Shop
  5. Streetwear Store
  6. Winter sport Store

Written by the company

The No. 1 Action Sports Store Snow, Skate, Surf and more; FreestyleXtreme is a friendly business with more than 5,000 products online including clothing, footwear & equipment for all the sports you love. With free delivery on all orders over £90 and our best price guarantee, shop now and save big!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Hi everyone

Hi everyone. Okay, I understand a few people have had a bad experience with this company. I know they recently moved warehouses and sometimes things can get mixed up, that's life. no one is perfect. When this happens I know Freestylextreme has tried to make it right. No, it may not be as fast as we like, or how we like, but they do take care of the problem. Stop reading the bad reviews and read the good ones. A lot of people have had a very good experience with this company. I hope you do too.

June 28, 2019
Unprompted review
Rated 5 out of 5 stars

We love FreestyleXtreme - Shop here almost for all occasions.

We've been buying many BMX and MTB related products at Freestyle Xtreme website for many years now.
The website is very easy to navigate and always has good products. Probably the best online retailer to get kids items as they have varieties of products unlike their competitors.
Refund and exchange process is hassle-free.
Their Customer service is always friendly and delivers great service.
They add a sheet of stickers and magazine with your order which my kids absolutely love!
I think they've added many more street fashion items now - many skateboard / surfing brands - so we can shop here almost for all occasions.

June 28, 2019
Unprompted review
Rated 2 out of 5 stars

Payment taken for an out-of-stock item

When my order did not arrive, I chased them only to be told that they had emailed me several times to tell me they were out of stock. I'd received no emails and they'd taken immediate payment. Also, the item was still on their website as in stock - apparently an admin error. Only plus is, once I'd confirmed I wanted a refund, it got sorted. I will be avoiding them in the future.

June 27, 2019
Unprompted review
Rated 5 out of 5 stars

Ordered body armour great service

I ordered some body armour in xl and the website said the item was in stock from suppliers. Freestyle notified me the stock had run out but they could get xxl and would provide a goodie bag and free return if needed. I checked the sizes again and confirmed. Order came 2 days later with free sunglasses! Size fits like a glove. Great customer service

June 27, 2019
Unprompted review
Rated 5 out of 5 stars

I bought two shoes from them in the…

I bought two shoes from them in the last two months and the customer service was excellent as well as the product that were shipped to me in New Zealand. I am very satisfied with the trade. Thanks for that guys!

June 23, 2019
Unprompted review
Rated 5 out of 5 stars

Dakine Wallet - Very Pleased

I returned to freestyle-extreme for the purchase of a Dakine wallet, it was delivered on time and was as described on the website. The freestyle-extreme team were great to deal with as always.

Thank you and keep up the good work.

June 22, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

I was looking for some cycling glasses which were sold out in NZ. Found the exact pair I wanted at Freestyle Extreme and even with freight they still worked out slightly cheaper than a local purchase. Delivery was really fast and I got a follow up mail to ensure I was happy with everything.
Can’t fault the service!

June 21, 2019
Unprompted review
Rated 5 out of 5 stars

MTB jersey

Purchased a MTB jersey for my son and very impressed with the product, price and service. Will definitely use again.

June 20, 2019
Unprompted review
Rated 1 out of 5 stars

Pretty bad experience - not to be repeated

Pretty bad experience - would not recommend buying from these guys.
Odered Falco Ranger boots. Given a delivery timeline of 7-10th June. Doesn't arrive so call them on 12/June. After 10 mins of waiting on the line, I am told they have a problem and don't have it in one of the warehouses. Told it will be shipped "soon" - but no date given.
It's now 14th June and there is no further communication nor any committed timeline. No one picks up the phone.
I will complain to my credit card company and get a refund - and avoid them like a rash in future.

June 14, 2019
Unprompted review
FreestyleXtreme logo

Reply from FreestyleXtreme

Hi Mudit,
We're really sorry we couldn't get the boots to you on time, unfortunately our delivery is late & we do not have a precise date as to when they will be with us.
Apologies you could not get us on the phone today, the lines closed at 3pm UK time.
I've just refunded you in full as we didn't want to keep you waiting any longer & apologies for the inconvenience caused to you.
Kind regards,
Karen, FSX
PS Also as discussed I will let you know when they're back in stock & give a 10% discount as an apology for the wait.

Rated 5 out of 5 stars

Excellent service

Excellent service, jacket was just what my partner wanted, he is very happy with it. Item was delivered exactly when promised and their customer service team followed up to make sure all was well. I would definitely use Freestyle Xtreme again.

June 13, 2019
Unprompted review
Rated 1 out of 5 stars

Worst experience ever, possible scamsite

Worst experience ever! Ordered an item which according to their website were in stock. After a while I get a message that the item were in backorder.. After over a week without an answer on how long the order would take before getting shipped to me, I decided to cancel the order.

Now the struggle of getting my money back begins. Two weeks passes by and they don't even respond to email any more, so now I've contacted PayPal and will get a chargeback..

SO all I can say is ORDER SOMEWHERE ELSE if you don't wanna get scammed!

June 12, 2019
Unprompted review
FreestyleXtreme logo

Reply from FreestyleXtreme

Hi Jonas,
This is the email I sent to you on June 14th, unfortunately you have not replied :-
"Hi there Jonas,
I'm so sorry this was 100% human error, our colleague got sidetracked by a phone call & your refund was not added to the list for our accounts team to process - I can only apologise for this, I've done the refund myself for you this morning , please can you confirm that you've receive it.
If you did want the helmet it takes 3 working days to come to us & then be dispatched to you - due to the inconvenience & mistake made I'd be happy to give you a 25% discount on it.
Or if you'd prefer to choose something for yourself up to the value of 520kr we'd be happy to send that free of charge for you.
Our warehouse move to Europe has been more problematic than we would have wanted & we're really sorry we messed up with your order.
Please let me know.
Mvh,
Karen"

Rated 5 out of 5 stars

I bought 2 REKD elite icon helmets

I bought 2 REKD helmets for my daughter and I, shipping was fast and they try hard to keep customers happy. Coming from the uk to America I thought it was going to be a hassle but they came a few days early. I like the style of those helmets and this is the best and cheapest place to find one.
They moved warehouses so give em a break.

Have a great day!

June 12, 2019
Unprompted review

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