FreestyleXtreme Reviews 4,531

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Tried to return a product that didn't fit and spent half an hour trying to explain to somebody who didn't understand English how to do it . No section on website telling you how to return a product .... See more

Rated 3 out of 5 stars

After placing my second order with FSX I did unfortunately experience quite a few issues and didn’t seem to be getting anywhere. I eventually got to speak to Karen who looked into the case for me and... See more

Company replied

Rated 5 out of 5 stars

Fabulous service and after service with a personal touch. We bought a pair of shoes which arrived quickly and in perfect condition. We would highly recommend using this small company who want hap... See more

Rated 1 out of 5 stars

Ordered 6 days ago (Order no: 1785615) and still haven’t received tracking information, despite having sent two emails - with no reply. Now website says “Site under maintenance, back in 2 mins”. W... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Motorsports Store
  3. Shoe Store
  4. Skateboard Shop
  5. Streetwear Store
  6. Winter sport Store

Written by the company

The No. 1 Action Sports Store Snow, Skate, Surf and more; FreestyleXtreme is a friendly business with more than 5,000 products online including clothing, footwear & equipment for all the sports you love. With free delivery on all orders over £90 and our best price guarantee, shop now and save big!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Couldn't be happier with the service

I have used this website for a few years now and always had good service. this is a one stop shopping website for me as I love the extreme sports scene and clothing and I ride motorbikes. Here you can get everything you need absolute brilliant site, recently had my first problem were an order was misplaced but I contacted them how it was handled was amazing the team so helpful an friendly. And because of that I don't even care it happened these things happen sometimes. But they handled it professionally an quick. Because of this I would recommend this website to anyone and myself will remain a customer. Thanks to the whole freestylextreme.com team, your commitment to customer service is outstanding. This is a company that is doing it right.

May 22, 2019
Unprompted review
Rated 5 out of 5 stars

Great item

Great item, good communications from the attentive store staff.
Nice to feel like a valued customer.
I will buy from here again and highly recommend them.

May 21, 2019
Unprompted review
Rated 3 out of 5 stars

When someone takes charge of the situation good things happen

After placing my second order with FSX I did unfortunately experience quite a few issues and didn’t seem to be getting anywhere. I eventually got to speak to Karen who looked into the case for me and explained what had gone wrong. Since speaking with Karen she has rectified the situation and gone above and beyond. I have my exchanged item and my son is over the moon with some extra treats! Thank you Karen! Restored my faith within FSX!

May 20, 2019
Unprompted review
FreestyleXtreme logo

Reply from FreestyleXtreme

Hi Joanne,
Many thanks for updating your review, I'm glad your son liked the gifts we sent him.
Again apologies your initial query was not dealt with as you would have wished, we have had some issues with our warehouse move & we're really sorry your order was affected.
We hope to see you back at FSX again soon.
Kind regards,
Karen, FSX

Rated 5 out of 5 stars

Outstanding Customer service

Great products , delivery as advised and great customer service and aftercare. I purchase a huge amount of clothing online and rarely see this level of service.

I will be sure to order from these guys again

Well done FreestyleXtreme .... 1 Happy customer and guaranteed return business....keep up the good work

May 20, 2019
Unprompted review
Rated 5 out of 5 stars

Availability, price and delivery was awesome!

FreestyleXtreme not only carried the brand of helmet I wanted, it was even the exact graphics I was looking for. Couldn't find it anywhere else - in the US or Canada. Price of the item and shipping were extremely reasonable...hope they made some money in the transaction!

May 15, 2019
Unprompted review
Rated 5 out of 5 stars

The best!!!

Awesome products, speedy shipping and customer service is on point. Love using these guys!

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

So far I’ve only purchased once from…

So far I’ve only purchased once from FreestyleXtreme, and I’d be looking at further purchases in future.
Great prices, quick shipping and they personally touched base to make sure everything was ok with my item.
That was lovely:)!
Definitely recommend FreestyleXtreme.
Thanks again team:)

May 9, 2019
Unprompted review
Rated 5 out of 5 stars

This a website to add to your bookmark…

This a website to add to your bookmark favourites. The customer buying experience is intuitive making it outstanding. I bought a Shark Helmet in-line and decided it was too small. The returns and exchange process at the same time was exceptionally straightforward, oh, and if you need any additional support, there’s a real person to talk to and not some dumb referral to a QA page. Mark from Golders Green

May 8, 2019
Unprompted review
Rated 5 out of 5 stars

the black metal mulisha etnies are dope

i did not realize i ordered shoes from the uk when im all the way in canada lol. it took a bit but they did get to me and every thing is as expected. the black metal mulisha etnies are dope. thanks a bunch. i would consider them again in the futuer.

May 7, 2019
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to deal with

I order from this site regularly and they always deliver on time, quickly and with solid tracking information. Great customer service too, very responsive. Keep up the good work, always a pleasure shopping from these guys.

May 5, 2019
Unprompted review
Rated 1 out of 5 stars

I was sent an email saying my shoes…

I was sent an email saying my shoes will be shipped shortly & I could get an email to confirm & tell me when they will be shipped 4/24/19. I called & the message said they were closed & try back Monday. I emailed them through their website & it came back undeliverable. How can that be if I sent it through their website? I will call again this Monday 5/6/19. I don’t like companies jerking you around. I’ll post agin next week to tel everyone if they answer or respond.

May 4, 2019
Unprompted review
FreestyleXtreme logo

Reply from FreestyleXtreme

FSX order 1719214
Hi Dawn,
So sorry your shoes were shipped to the USA late & that they arrived after the estimated delivery date.
We refunded your shipping fee of $11.95 & have offered you a free return as you have said you are not sure if you wish to keep the shoes.
Apologies for our late reply to your queries, we were moving warehouse which did delay thing, so sorry for the inconvenience caused.
Kind regards,
Karen

Rated 5 out of 5 stars

First class customer service

great customer service. The team couldn’t be more helpful. Excellent product range and very good value for money. Highly recommend, I will be using them again, nothing is too much trouble, great communication throughout my order. Well done team, thanks so much.

May 3, 2019
Unprompted review
Rated 3 out of 5 stars

Worst online shopping experience I have…

Worst online shopping experience I have ever had. Customer service wasn’t helpful in the slightest was basically told they didn’t know when I will receive my order and there was nothing they could do to find out. Emailed a few times and basically get an automated email back saying someone with look in to it but then don’t. Still no order even tho at the time of ording on the 15th April it said despatched in 2 days. I then got an order confirmation saying expected delivery approximately 22/23 April it’s now the 1st May and from what I can see it’s not even been despatched. I now want my money back but no one is answering the phone. Shocking service how it can have had good reviews in the past I have no idea.

Since writing this review I managed to get hold of a guy in customer service who was extremely helpful and sorted out my refund straightaway and helped to smooth everything over the guy was a credit to the company and makes me think maybe I was unlucky with my experience. I will be trying the company again shortly and he assured me this will be a much smoother proces. I’m hopeful that my next review will be a 5 star one.

May 1, 2019
Unprompted review

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