FreestyleXtreme Reviews 4,531

order: 1722734 Received an email to say that my order had been packed and was being shipped later that day. 6 days later, its just been sent. First, and last, time buying from this company. will stick with smaller companies from now on who are more customer focussed!Emailed them back to ask about the shipping reference number promised in the email: Hi ********,

Thanks for your purchase. The guys in the warehouse have finished processing your order and it will be in the post later on today.

We will email your tracking information as soon as we receive it.

If you have any problems with your order, please don't hesitate to contact me.

Mary
Logistics Manager
FreestyleXtreme.com

Received no reply until AFTER the order was delivered, 7 days later. Which, by the way, was almost 2 weeks from order date. When I did eventually receive a reply, I was told that I had ordered an item which stated it was on back order. This was an utter lie. I asked if that was the case, why I received an email saying my order had been picked and was being shipped later that day? I was reported to Trustpilot and this review was removed for stains fact. My opinion of this outfit has dropped even further.

Was very satisfied with the help I received when I had an order problem. Products are as good as ever and will be using again!

Took them two weeks to dispatch my order, it arrived a month after I ordered and it wasn't even what i ordered, worst e comerce experience ever

Had exactly what I was looking for at a very reasonable price and delivered via Royal Mail exactly when they said it would be! Fantastic service and a follow up email received to ensure I had received everything which means a great customer service as well. Would recommend to family and friends

I've made half a dozen purchases now and they're great. Returns are easy should you need to. However, the website allows you to input your sizing based on what brands you already wear. So, 9/10 you'll get the exact size based on the size guide recommendation you completed.

You can trust these guys 100%

Very happy thank you! Will recomend to others and will be using in futre again!! Thanks again

The item I had ordered (a surfing cap) arrived pretty quickly in a safe cardboard package. It was great because we got hot sun and good swell at the same time and I really needed it. I really appreciated FreestyleXtreme's services. Thanks a lot!

After I had to paid for a return postage for an exchange item I contacted FreestyleXtreme.Then they kindly gave my money back and tried to send me the new item for next day delivery.

Karen from customer care was very helpful.

Many thanks!

Great products and delivered today with no issues, will happily go back and order more stuff from this store. Much recommended. Good luck

Fantastic service. Would recommend this website.

I recently found FreestyleXtreme and it’s been a great place to shop, always on time, highly recommend.

A nice webshop with lots of nice things. I ordered a mc jacket Sunday afternoon and paid the extra to get it delivered within 48 hours as advertised. It arrived Wednesday afternoon. Not bad. Unfortunately it was the wrong size. I ordered one more immediately because I needed the jacket fast and again I paid the high price to ensure I would get it before the weekend. It hasn’t arrived today (Friday). In the order status it says its being packed. That’s been two days now. I still don’t have a trackingnumber although I have asked for it three times by email. I got one answer saying that I will receive it before Sunday.. but still no tracking number and who delivers packages on Sundays? There is no phone support in Denmark nor in the UK and the email support is rather slow. I’m not too impressed... but if I get my jacket during the weekend then I’ll change my mind.

Guess what.. Karen from Freestylextreme just called and apologized for an error made in their warehouse. My new jacket hasn’t been shipped. But she guaranteed that it will be shipped express on Monday and she will refund all the shipping cost involved with my first order and the second too.. Apology accepted.. thanks!

I got the shipping cost back very fast. I got informed that the jacket was shipped Monday with DPD (how can you even consider using DPD for an express shipment???) from Dubrovnik and I got the tracking number too. Tuesday evening the package was in The Netherlands in Transit. Now Wednesday evening the package is still in transit in the Netherlands. What is going on??
It is Easter holidays now so I think it will be 4-5 days more before I get my new MC Jacket which I should have had a week ago..

Fantastic customer service! I hadn't used them before. When the shop I most often use didnt have what I needed I found these guys. Very friendly, helpful and really good range of products and good prices. Definitely recommend

Thanks!

I don’t typically take the the time to express my appreciation to businesses for examples of customer service...
Not only was my warranty issue with this item handled promptly-the added items included with my return were a nice very unexpected touch.

I was raised in a family run department store (Norby’s) and my grandfather not only treated his customers but his employees in the same fashion.

Thank you again and I’ll be sure to pass your company name on to others as well as do business with you in the future.

Christian

I order a motorcycle jacket on 30 March 2019 based on the price and the note on the website stating that it would ship within 2 days. By15 April 2019 I had not received any shipping details. Contacted the company by email and phone and was informed after that the order is being processed by the warehouse and shipping details would be provided. No action and no more information from the company. I decided to leave a 1 star review and within 24 hours I was contacted by the team, who explained the issue with their Brexit warehouse relocation, found my order and shipped it with DHL. I received the order along with various goodies two days later. The response was great after the bad review, just wish they responded in the first instance. Understandably things do sometimes go wrong and I was very happy with how my issue was eventually resolved.

Everything delivered according to the order, I was informed on a regular basis on what stage is my order and when it will be posted to me. Thank you for fast and efficient service and as always on time!!!
Bartek

Brilliant personal service. I wouldn't hesitate to recommend FreestyleXtreme to anyone who wants great deals on top brands.

Well I can honestly say I've had the worst experience with this company, lie after lie, telling me that package had left even though I opened a case requesting a refund as the delivery would happen when I was away, only to get dispatch email telling me after all the crap they said about it left days ago. Horrid firm please save your money ant time, this firm does not deserve your custom

Excellent service, great communication and quick well packaged delivery. Would definitely recommend.