FreeWill Reviews 4,740

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy to use and understand, making the process of creating important documents straightforward and stress-free. Many highlight the website's user-friendly interface and clear, intuitive instructions that guide them step-by-step through complex procedures. The product itself is frequently described as comprehensive and well-prepared, providing peace of mind and a valuable alternative to more expensive legal options. However, some customers also noted minor issues, such as difficulties with navigation or a lack of prompts for skipped steps, particularly in sections like gift items. A few other people also felt that the site could offer more information on specific options, like pour-over wills, and expressed concerns about the finalization process and the enforceability of documents without legal review.

What people talk about most

User experience

Reviewers express high satisfaction with the user experience, consistently describing it as simple, easy to... See more

Service

Customers had positive experiences with service, describing it as superior, efficient, professional, and... See more

Website

Users describe positive interactions with the website, finding it well-laid out, easy to navigate, and... See more

Instructions

People report positive experiences with instructions, finding them very easy to use and helpful along the... See more

Product

Customers consistently note positive experiences with the product, praising its comprehensive nature and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have an uncomplicated (financial) life and FreeWill helped me set up a paperwork to start putting my estate in order. I was worried I was going to get up-sold (like other sides) and I do not begrudg... See more

Rated 5 out of 5 stars

My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more

Rated 5 out of 5 stars

This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more

Rated 5 out of 5 stars

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more


Company details

  1. Legal Services

Information provided by various external sources

FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Gratitude Is The Attitude

Services to allow such opportunities gives life. God's job is Eternity an independent Job that bares fruit to the spirit of all creation! Heaven is the eternal promises to those who believe. First seek the Kingdom of God and all His righteousness and all things shall be added unto you. Yours truly Jesus Christ of Nazareth

September 1, 2025
Rated 5 out of 5 stars

I am happy to endorse FreeWill for…

I am happy to endorse FreeWill for making an often overwhelming process simple, accessible, and meaningful. Their platform removes many of the common barriers to estate planning by offering a free, easy-to-use way to create a legally valid will.

FreeWill stands out for its clear guidance, user-friendly design, and commitment to helping people take an important step in planning for the future. What can feel complicated and intimidating becomes manageable and straightforward, even for those with no prior legal experience.

I especially admire FreeWill’s mission-driven approach. By partnering with nonprofit organizations, they not only help individuals protect their wishes and loved ones, but also make it easier to leave a lasting impact through charitable giving.

Overall, FreeWill provides a valuable service that empowers more people to take control of their legacy with confidence and ease.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

New Florida Resident

As a recent resident of Florida, it was a delight to find FreeWill on line and truly free! The website is awesome, the instructions are clear, and the process is simple, yet very detailed. As a resident in other states, I’m used to paying a substantial sum to an attorney’s office for a project of this size. Fortunately, Florida does not require an attorney’s involvement to craft a will, durable POA, or healthcare directive. This site leads you through an intuitive & probing process to move through each document to completion. I was able to compare these documents to my current ones and all the bases were covered. Then it’s a matter of getting 2 witnesses and a notary to complete their legality, then communicating its location and sending off a copy for safe storage. No step was left out and this was a gratifying, low cost option to make sure all end of life wishes are documented to your liking. Bravo for a wonderful product and bringing a good thing to those of us who like to plan ahead!!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to accomplish

Wasn't as complicated as I thought it would be to do will. Would highly recommend this to anyone whether they have a lot of property or none at all very simple straightforward

March 26, 2026
Unprompted review
Rated 3 out of 5 stars

I really can't tell you I haven't…

I really can't tell you I haven't gotten that far into it yet and it won't let me go any further without doing a positive review.

March 13, 2026
Unprompted review
FreeWill logo

Reply from FreeWill

Hello Russell,

Thank you for leaving a review, and we apologize for any confusion. Please know that FreeWill does not require users to write a review, positive or otherwise, to continue using our estate planning tools, and you should be able to complete the entire process without submitting a review.

However, if you're having difficulty moving forward with FreeWill's estate planning tools, our dedicated support team is happy to help with any questions you may have. They can be contacted by emailing help@freewill.com.

Thank you,
Jenny Xia Spradling

Rated 1 out of 5 stars

It’s okay everyone are awesome and very…

It’s okay everyone are awesome and very nice.

April 5, 2025
FreeWill logo

Reply from FreeWill

Hello Golam,

Thank you for taking the time to leave a review. We're glad to hear that you found interacting with the FreeWill team a positive experience.

If there is anything we can do to further improve your experience, please don't hesitate to reach out to our dedicated support team at help@freewill.com — they're happy to answer any questions or hear any feedback you may have.

Thank you,
Jenny Xia Spradling

Rated 5 out of 5 stars

Not being a wealthy man

Not being a wealthy man, I found FreeWill and it took less than 3 hours to complete a will that fit my needs without spending $1,500 or more to accomplish everything I needed. Thank you, FreeWill

March 16, 2026
Unprompted review

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