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FreeWill Reviews 4,740

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TrustScore 5 out of 5

4.9

Legal Services
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Review summary

Created with AI, based on recent reviews

Evaluating 1,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy to use and understand, making the process of creating important documents straightforward and stress-free. Many highlight the website's user-friendly interface and clear, intuitive instructions that guide them step-by-step through complex procedures. The product itself is frequently described as comprehensive and well-prepared, providing peace of mind and a valuable alternative to more expensive legal options. However, some customers also noted minor issues, such as difficulties with navigation or a lack of prompts for skipped steps, particularly in sections like gift items. A few other people also felt that the site could offer more information on specific options, like pour-over wills, and expressed concerns about the finalization process and the enforceability of documents without legal review.

What people talk about most

User experience

Reviewers express high satisfaction with the user experience, consistently describing it as simple, easy to... See more

Service

Customers had positive experiences with service, describing it as superior, efficient, professional, and... See more

Website

Users describe positive interactions with the website, finding it well-laid out, easy to navigate, and... See more

Instructions

People report positive experiences with instructions, finding them very easy to use and helpful along the... See more

Product

Customers consistently note positive experiences with the product, praising its comprehensive nature and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have an uncomplicated (financial) life and FreeWill helped me set up a paperwork to start putting my estate in order. I was worried I was going to get up-sold (like other sides) and I do not begrudg... See more

Rated 5 out of 5 stars

My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more

Rated 5 out of 5 stars

This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more

Rated 5 out of 5 stars

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more

Company details

  1. Legal Services

Information provided by various external sources

FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

It’s easy,simple n nice format

It’s easy,simple n nice format! Go for it u need to have a will ,,,,,to protect yur family from losing you ,,n your things!! I like this online way it helps local community projects n that’s a good thing!!!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Many Thanks to FreeWill.com

Many Thanks to FreeWill.com for making this process easy and convenient. We have been able to sit at home and take care of the creation and review of our Trust. It also gave plenty of helpful information as we were working through the pages. Could not have been easier.
Thank you!

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

10-star experience!! Bravo!

What a fabulous experience, let me simply begin there! What made it so? From start to finish, the team at FreeWill has purposefully designed an effortless, point-n-click, easy-to-navigate application. Every aspect of the process is clearly explained. I am in my 60's, and had been putting this off for a decade!

Admittedly I am tech-savvy. Yet, if you are not, you are in for a real treat. Simply follow their guided step-by-step instructions, which are SO clearly laid out. The language used for each step of the process is also SO easy to follow. In the same breath, critical steps such as the designation of your beneficiaries and whomever you may choose as your executor, is also incredibly well-designed, methodical and clear.

The separate document "Advanced Healthcare Directive" which includes DNR-type directives, organ donor designations, etc, was also wonderfully easy to navigate.

Also, and this is a very important note here, I only ever received 2 or 3 emails from the staff at FreeWill. I must say this, their manner is compassionate, caring and NEVER invasive. Their offering firmly stands on its own sterling merits, thus there is nothing for them to "sell" to anyone! This, at least from my very humble opinion and direct experience.

All in all, 10 gold stars for this wonderful experience and service/offering. From my humble perch, it provides complete peace of mind, and removes any lingering doubts as to whether or not your "final affairs" are in order...

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

What a WONDERFUL tool!!!

What a WONDERFUL tool!!!! This was a lot more difficult than I expected.....not because of the set-up or the system or even the format! It just brought back a lot of beautiful and difficult memories that kinda distracted me from the process! I SO appreciate that I can go back in and update at will (no pun intended :a), as I forgot several very important things the first time around! God bless you all so much!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and quick

Easy and quick. I got a printed version, a downloaded PDF and had it sent to me in email, too. I did have a couple of questions I didn’t know the answer to, but that’s on me. It would be nice if the site could offer definitions for a couple of terms.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Free will makes it so easy to write up…

Free will makes it so easy to write up a will even for someone like me who has lil knowledge about writing a will. They have the tools and to help you understand and comprehend what you’re doing. Thank for making this possible. ❤️🤍💙

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Can’t Download or Email Will

We went through the whole process only to be told that there was an error in downloading our Wills and contact support. The site doesn’t work.

February 19, 2026
Unprompted review
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Reply from FreeWill

Hello Chet,

Thank you for taking the time to share this, and we're sorry your experience with FreeWill's estate planning tools didn't go smoothly.

Our support team would be happy to help you download your documents and look into what happened. If they can't identify the issue, they can also email your documents to you directly.

You can reach them by emailing help@freewill.com. Please don't hesitate to reach out, and we'd love to make this right.

Thank you,
Jenny Xia Spradling

Rated 5 out of 5 stars

FreeWill offers a crucial service

FreeWill offers a crucial service, free of charge, and makes it accessible, with real-time communication.

The documentation is accurate and complete, meeting statutory requirements. Such a time-saver and a reliable provider.

January 26, 2026
Unprompted review

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