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FreeWill Reviews 4,740

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TrustScore 5 out of 5

4.9

Legal Services
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Review summary

Created with AI, based on recent reviews

Evaluating 1,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy to use and understand, making the process of creating important documents straightforward and stress-free. Many highlight the website's user-friendly interface and clear, intuitive instructions that guide them step-by-step through complex procedures. The product itself is frequently described as comprehensive and well-prepared, providing peace of mind and a valuable alternative to more expensive legal options. However, some customers also noted minor issues, such as difficulties with navigation or a lack of prompts for skipped steps, particularly in sections like gift items. A few other people also felt that the site could offer more information on specific options, like pour-over wills, and expressed concerns about the finalization process and the enforceability of documents without legal review.

What people talk about most

User experience

Reviewers express high satisfaction with the user experience, consistently describing it as simple, easy to... See more

Service

Customers had positive experiences with service, describing it as superior, efficient, professional, and... See more

Website

Users describe positive interactions with the website, finding it well-laid out, easy to navigate, and... See more

Instructions

People report positive experiences with instructions, finding them very easy to use and helpful along the... See more

Product

Customers consistently note positive experiences with the product, praising its comprehensive nature and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have an uncomplicated (financial) life and FreeWill helped me set up a paperwork to start putting my estate in order. I was worried I was going to get up-sold (like other sides) and I do not begrudg... See more

Rated 5 out of 5 stars

My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more

Rated 5 out of 5 stars

This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more

Rated 5 out of 5 stars

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more

Company details

  1. Legal Services

Information provided by various external sources

FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Would have to pay lawyers hundreds if…

Would have to pay lawyers hundreds if not thousands to get all these documents for FREE. Thank you for providing these to us. It is just unfortunate that most people do not even know that your company exists. TRY TO GET COMMERCIALS OR YOUTUBE VIDEOS TO PROMOTE! Very helpful to have at disposal…even share with my own family and friends.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Finally done

I have needed to establish a will for several years. This opportunity was easily accomplished. I must finish the process but I am relieved to have the first step completed.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! It made an emotional task easy to understand and navigate through. Thank you!!

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal process and service

Phenomenal process and service! I’ve wanted to do this for a long time and assumed it would be expensive and involve attorneys. I’m letting everyone know how great this company and service is!

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, Easy, Valuable Process

This process was very easy, and provides incredible peace of mind. Allows you to quickly and easily document your wishes to help minimize potential stress and confusion for your family down the line.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Love this company and service

Love this company and service! The process is so simple and easy with "click on's" for help or explanation, if needed. Lastly, the yearly reminders for changes/updates is really nice. HIGHLY recommend to all and not just because it's free.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Hidden treasure

I found an incredible online resource during my internet research—100% real, genuinely valuable, and completely free. The site is very easy to navigate, self-explanatory, and customizable for your situation.

Using it, I was able to complete three major estate-planning documents: my Living Trust, Advance Health Care Directive, and Financial Power of Attorney. The process was straightforward and empowering—I felt guided step-by-step without confusion or pressure.

If you’ve been putting off these important documents because of cost, complexity, or not knowing where to start, this is a fantastic place to begin. Highly recommended.

January 26, 2026
Unprompted review

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