I purchased a jacket, it took longer than expected, but they told me that is because each jacket was custom made to selected size. When I got the jacket it looked great and fit great. Though, I notice... See more
Company replied
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I was really excited to order from this website, but unfortunately my experience was not good. The shirt quality was very disappointing compared to what was shown in the pictures. The fabric felt... See more
Company replied
I bought a suit from French Crown, sadly it didn’t fit as expected, however I was delighted with Mia at French Crown who assisted me in finding out my measurements and she asked for my pictures of me... See more
Company replied
Company meets the expectations as the commitment to deliver the shipment was fulfilled before the stipulated time frame. Material, finishing and quality of the product has not been compromised which s... See more
Company replied
Company details
Written by the company
French crown is one of the globally recognized premium apparel brand for men. Since its inception, the brand has become a trendsetter for crafting high-quality dress material with various unique styles and designs. Right now we are serving 40+ countries with our multiple websites. https://frenchcrown.com/pages/about-us
Contact info
93 Whitehead Road, STE 10259, Hamilton, United States., 08619, New Jersey, United States
- 9723325522
- contact@frenchcrown.com
- www.frenchcrown.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We would like to commend your…
We would like to commend your organization for delivering outstanding shirt quality with remarkable attention to detail. Equally appreciated is the excellent support extended by your team, which reflects strong professionalism and commitment. We rate your services at the highest level and look forward to continued collaboration.
April 6, 2026
Unprompted review
Reply from French Crown
Dear Ashok Vishwakarma,
Thank you so much for your thoughtful and encouraging feedback!
We’re truly delighted to hear that you appreciate the quality of our shirts and the attention to detail we strive to maintain. It’s equally rewarding to know that our team’s support reflected professionalism and commitment.
Your high rating and kind words mean a great deal to us and motivate us to continue delivering the best.
We look forward to serving you and continuing this valued relationship.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
I ended up with size too small but the…
I ended up with size too small but the company communicated by email making it right for me. Only concern I had was time to get product but when received it was just as advertised
April 8, 2026
Unprompted review
Reply from French Crown
Dear Fredrick Dawson,
Thank you so much for your thoughtful feedback!
We’re glad to hear that although the initial size was smaller than expected, our team was able to assist you and make things right. It’s also great to know that the product met your expectations once received.
We appreciate your patience regarding the delivery time and will continue working to improve in this area.
Your support truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Exceptional service and an…
Exceptional service and an unforgettable experience! I would especially like to appreciate Madhuri Patil for her outstanding support. She is truly one of the best employees—professional, attentive, and incredibly helpful throughout.
Her friendly approach, deep understanding, and willingness to go the extra mile made everything smooth and enjoyable. She handled everything with such care and efficiency that it really stood out.
French Crown is lucky to have someone as dedicated as Madhuri on their team. Highly recommended, and a big thank you to her for making my experience so perfect!
April 8, 2026
Unprompted review
Reply from French Crown
Dear Hiren Patel,
Thank you so much for your wonderful and heartfelt feedback!
We’re truly delighted to hear that you had such an exceptional experience with us. It’s especially rewarding to know that Madhuri Patil made such a positive impact with her professionalism, attentiveness, and dedication.
Your kind words about her friendly approach, deep understanding, and willingness to go the extra mile mean a lot. We’ll be sure to share your appreciation with her — it will truly make her day!
We’re grateful for your recommendation and your trust in us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Excellent quality and design of more…
Excellent quality and design of more than 5 shirts so far purchased.
Approved !
April 7, 2026
Unprompted review
Reply from French Crown
Dear Sudin,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with the quality and design of your shirts, and it’s great to know you’ve enjoyed multiple purchases with us.
Your approval and continued support truly mean a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
ABSOLUTELY AWFUL
ABSOLUTELY AWFUL ! STAY FAR AWAY FROM THIS COMPANY. BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. NEVER EVER AGAIN !
March 7, 2026
Reply from French Crown
Dear Chris,
We’re truly sorry to hear about your experience and understand your frustration.
This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Your feedback is very important to us, and we regret that we did not meet your expectations.
We would like to review your case on priority and understand what went wrong so we can address it properly. Kindly email us at contact@frenchcrown.com
with your order details and subject line:
“Trustpilot Escalation – Service Concern”
Our senior support team will personally look into this matter and work towards a fair resolution.
We appreciate you bringing this to our attention and hope to make this right.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Second guess the company's validity...
Update: They asked me to give them a 5 star review and would give me a 20% off if I sent a screen shot. I was also supposed to get a replacement waistcoat but they didn't respond to my follow up email about the replacement, or the 20% off. This was a prompted review by French Crown.
April 4, 2026
Unprompted review
Reply from French Crown
Dear Jon,
Thank you so much for your wonderful and detailed feedback!
We’re delighted to hear that you’re happy with the quality and craftsmanship of the vest. It’s great to know that despite the initial sizing issue, Mia was able to assist you smoothly and make the exchange process easy and satisfactory.
We truly appreciate your understanding regarding made-to-order timelines and your kind words about our service. Your support means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Poor communication and refusal to honor cancellation
I placed an order for a blazer on 11/8. Within 24 hours, I contacted the company to either:
-Add the item to a larger promotional order, or
-Cancel the order entirely
The situation became concerning due to inconsistent and delayed communication:
-I was initially told the item had already been manufactured and could not be changed
-Later, I was told the item had not yet been manufactured when I asked about returns
My cancellation requests (sent on 11/11 and 11/14) were not acknowledged in a timely manner
-Responses consistently took 1–2 days
-I was not provided any shipping or tracking information
Despite clearly requesting cancellation before fulfillment, the item was still shipped.
In the final communication, instead of addressing the cancellation, the company attempted to upsell alternative offers.
I also attempted to resolve the issue through my bank after trying to work with the company directly, but was ultimately left without a resolution.
The product itself may be high quality, but the lack of clear communication and failure to handle a straightforward cancellation makes this a difficult company to recommend.
This experience did not align with the company’s stated goal of providing a ‘hassle-free’ shopping experience.
November 8, 2025
Unprompted review
Reply from French Crown
Dear TSN,
We’re truly sorry to hear about your experience and understand your frustration.
Your concern regarding the cancellation request is completely valid. A request made within such a short time frame should have been handled more clearly and efficiently. We sincerely apologize for the inconsistent communication you received and for the delay in responses, which understandably caused confusion and inconvenience.
We also regret that your cancellation requests were not acknowledged in a timely manner and that the order was shipped despite your clear intent to cancel. This is not the seamless and hassle-free experience we aim to provide.
Additionally, we apologize if our communication appeared focused on alternative offers rather than directly addressing your request. That was certainly not our intention.
We would like to review your case on priority and work towards a fair resolution. Kindly email us at contact@frenchcrown.com
with your order details and subject line:
“Trustpilot Escalation – Cancellation Concern”
Our senior support team will personally investigate this matter and assist you accordingly.
Thank you for bringing this to our attention. Your feedback is extremely valuable in helping us improve.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Nora at French Crown has bent over…
Nora at French Crown has bent over backwards to ensure a perfect fit for me.
These shirts are amazing, and I plan on buying a lot more.
Excellent product, and excellent customer service. For what more could you ask?
March 31, 2026
Unprompted review
Reply from French Crown
Dear Lee,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that Nora went above and beyond to ensure the perfect fit for you. It’s great to know that you’re happy with the shirts and the overall experience.
Your kind words about both our product and customer service mean a lot to us. We’ll be sure to share your appreciation with Nora!
We look forward to serving you again and being a part of your future purchases.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Good quality shirt
April 6, 2026
Unprompted review
Reply from French Crown
Dear Nirav Merchant,
Thank you for your feedback!
We’re delighted to hear that you’re happy with the quality of the shirt. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
qwality product very Nice
product qwality very nice and customer saport is very good
April 20, 2025
Unprompted review
Reply from French Crown
Dear Firoj Khan,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re happy with the product quality and that our customer support met your expectations. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Good good good
April 6, 2026
Unprompted review
Reply from French Crown
Dear Venkatesan Ranganathan,
Thank you for your feedback!
We’re delighted to hear that you had a good experience. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Excellent Service
I have purchased a Suit for my Son from French Crown and the customer Executive Geetanjali supported me very well during purchase to pick the right one for my son. The quality of french crown products are excellent as well as their customer service.
April 6, 2026
Unprompted review
Reply from French Crown
Dear Gopinath Akundy,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a great experience purchasing a suit for your son and that Geetanjali was able to support you in choosing the right one. It’s always our goal to provide both excellent product quality and attentive customer service.
We’ll be sure to share your kind words with Geetanjali — she’ll be very happy to hear it!
We truly appreciate your support and look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
I ordered a blazer that was way too big…
I ordered a blazer that was way too big for me. I tried to do an exchange and French Crown made it so easy for me. They even told me to keep the original blazer so I didn’t have to go through the hassle of returning the original product. They just said pick a new blazer and they would process it and get it out to me. I’ve already order a new pair of pants that match the blazer and plan on getting more products from them. James K New York
April 2, 2026
Unprompted review
Reply from French Crown
Dear James,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your exchange experience was smooth and hassle-free. It’s great to know that our team could assist you quickly and make the process convenient for you.
We’re also glad to hear that you’ve already ordered matching pants and are planning to explore more of our collection. Your trust and continued support truly mean a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Shambles of a business. Just crooks
You see their replies? asking you to participate in the refund process? it's absolute nonsense.
They're replying to make it look good on Trust Pilot.
They do NOTHING whatsoever to help but everything to avoid a refund.
French Crown supply VERY poor fitting, shapeless indian tat. It's horrible.
AVOID this business or you'll get ripped off.
March 30, 2026
Unprompted review
Reply from French Crown
Dear Matt H,
We’re truly sorry to read your feedback and understand how frustrating this experience has been for you.
We regret that our responses have not met your expectations and that you feel unsupported in the refund process. Please know that our intention is never to avoid providing assistance or a fair resolution.
We are also concerned to hear about your dissatisfaction with the fit and quality. This is not the standard we aim to deliver, and your feedback will be taken seriously for internal review and improvement.
We would genuinely like the opportunity to review your case once more and assist you appropriately. Kindly reach out to us at contact@frenchcrown.com
with your order details and subject line:
“Trustpilot Escalation – Refund Concern”
Our senior support team will personally investigate your case and work towards a fair resolution.
We appreciate you bringing this to our attention.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Nice product value for long.
April 4, 2026
Unprompted review
Reply from French Crown
Dear Rajiva Varma,
Thank you for your kind feedback!
We’re glad to hear that you find the product to be a good long-term value. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Reply from French Crown
Dear Ishwar Panigrahi,
Thank you for your feedback!
We’re glad to hear that you’re happy with the product. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Do not buy from this company
Do not buy from this company! They’re refusing to give me return instructions and refusing to comply with their own return policy.
April 3, 2026
Unprompted review
Reply from French Crown
Dear Nichole Hayden,
We’re truly sorry to hear about your experience and understand your frustration.
This is certainly not the experience we aim to provide. We regret if there has been any delay or confusion regarding your return request or instructions.
Please be assured that we do not intend to deny any valid request under our policy. We would like to review your case on priority and provide you with the correct guidance and resolution.
Kindly email us at contact@frenchcrown.com
with your order details and subject line:
“Trustpilot Escalation – Return Request”
Our senior support team will personally look into this matter and assist you accordingly.
We appreciate your patience and the opportunity to make this right.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
FrenchCrown- feel premium
I have found FrenchCrown offers stylish, well fitted clothes with a premium feel. Great for formal and smart casual wear.
April 4, 2026
Unprompted review
Reply from French Crown
Dear Arupjyoti bordoloi,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you find our clothing stylish, well-fitted, and premium in feel. It’s great to know that our collection works well for both formal and smart casual wear.
Your support truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Mai last 4 year se purchase kr rha hu…
Mai last 4 year se purchase kr rha hu quality are good
April 4, 2026
Unprompted review
Reply from French Crown
Dear Sunil Gupta,
Thank you so much for your continued support over the last 4 years!
We’re delighted to hear that you’re happy with the quality of our products. Loyal customers like you mean a lot to us.
We truly appreciate your trust and look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
I purchased French Crown boxers about a…
I purchased French Crown boxers about a year ago (Order No. 571952 dated 23 January 2025 and Order No. 572427 dated 28 January 2025), and I am very satisfied with the quality. The fabric is soft and breathable, making them extremely comfortable to wear. Even after a year of use, the colors have not faded. It is a very good product and offers great value for money.
April 4, 2026
Unprompted review
Reply from French Crown
Dear Deepak G,
Thank you so much for your detailed and thoughtful feedback!
We’re truly delighted to hear that you’re satisfied with the quality of our boxers even after a year of use. It’s great to know that the fabric, comfort, and color durability have met your expectations.
Your appreciation for the value and long-lasting quality of our products means a lot to us. Feedback like yours motivates us to continue delivering the best.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
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