FreshForPandas Reviews 741

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I think they have gone into administration but companies house show they are still active. We ordered two pairs in April, only one turned up and we have never received a response after chasing for t... See more

Rated 5 out of 5 stars

Spotted these on Instagram, really cool looking sunnies. Hesitated for ages then finally bit the bullet and bought them. Good customer service (ended up picking the wrong colour lenses but emailed bef... See more

Rated 5 out of 5 stars

I loved the look of the wood grain and the eco-credentials from the Facebook ad, and took the plunge hoping I'd not been fooled! I'm so pleased I did! I tried on 3 pairs at home before deciding on t... See more

Rated 5 out of 5 stars

Great sunglasses delivered promptly and with secure packaging Beautiful outer box and case made from cork. Superior quality presentation and everyone has commentated on the design of my new sunglass... See more

Company details

  1. Sunglasses Store

Information provided by various external sources

At FreshForPandas, we use natural materials to make easy-to-wear, unique sunglasses and eyewear. All Handcrafted. www.freshforpandas.com


Contact info

4.0

Great

TrustScore 4 out of 5

741 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Superior quality and design. More than pleased

Great sunglasses delivered promptly and with secure packaging
Beautiful outer box and case made from cork. Superior quality presentation and everyone has commentated on the design of my new sunglasses
First sunglasses for about 20 years and am sure these will last as long- style and quality

April 1, 2021
Rated 5 out of 5 stars

Absolutely stellar service and a…

Absolutely stellar service and a fantastic pair of frames. Very happy indeed!

March 22, 2021
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Reply from FreshForPandas

Many thanks, Dan! Always pleased to hear from a happy customer.

Best,
Andreea
The FFP team

Rated 5 out of 5 stars

Proper rad glasses!

Brilliantly made, cool designs, and ridiculously quick service! I'm onto my 3rd pair now, it would have been more but my wife is watching over my shoulder everytime I go on your website! Cracking stuff guys, keep it up! Stu

March 14, 2021
Rated 5 out of 5 stars

Second review now my prescription…

Second review now my prescription glasses have arrived. I chose Zappa, they are very sturdy and comfortable. Slightly nervous ordering prescription glasses online but am very pleased with the whole process. Special thanks to customer service.
Now ordering frost in sunglasses!

February 26, 2021
Rated 5 out of 5 stars

I absolutely love my new glasses ❤️

I absolutely love my new glasses (atticus)!! It was wonderful to be able to order the frames to try at home before I committed to lenses, and they were even better than I was hoping once they arrived. Thank you!

February 18, 2021
Rated 5 out of 5 stars

Happy so far.

So far, so good. Glasses turned up very quickly and beautifully packaged too. Service has been impeccably so far. Glasses are lightweight but sturdy. A real quality feel and look. Comfortable to work/read in. I would buy again.

February 17, 2021
Rated 5 out of 5 stars

Fantastic site

My husband and I have purchased several pairs of glasses from Fresh for Pandas and haven’t had any issues at all. They are well priced, the quality is great and the service is superb. I couldn’t recommend them enough!

February 9, 2021
Rated 2 out of 5 stars

Wanted to give a higher star rating! 🙁

I tried your home try on service. Which is a must for purchasing new glasses.
1 The box with the 4 frames to try on came in a massive box of packaging which was I feel unnecessary to be so big.
2 I have a small head, so chose the glasses that looked the smallest to try on. Unfortunately although they were beautifully made crafted with care, they were all far to chunky looking on my face, so decided that I would not be happy to wear these glasses.
3 The process to return the try on at home was very unclear on the website the address I found was different from the one on the package so I was unsure which to use.
4 Although I was quite prepared to pay for returns when it suggested it would be £3. It was actually £8 as I wanted to send them insured via the post office, as they were expensive (4 frames approx £3-£400.) if they were lost.

I really want to give a higher star rating but my experience is not so positive.

Can I suggest to have smaller/finer frames for kids and adults with smaller faces, There’s a big market you are missing!

Also to do free returns, more people will choose to try and would be more likely purchase from you.
To add a returns label with clearer instructions for the the procedure for home trying.

I was really keep to support local and plastic free, uk based, hand made, glasses. my daughter-in-law recommendation was positive.

February 1, 2021
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Reply from FreshForPandas

Hi Shelly, thank you for the feedback, it's always welcome. All your points are valid, however it's worth mentioning we were in the middle of moving premises last week when you were sent your Home Try On kit. We normally do offer free returns, with a pre-paid return label in the box with the address pre-printed. Also the box they come in is exactly the size of the 'book' with the glasses. However, due to moving premises, we didn't have a pre-paid label to offer or the box available last week.
In regards to the sizes of the frames, it's been duly noted and forwarded onto our product team.
Our apologies for the less then ideal Home Try On.

All the best,
The FFP team.

Rated 5 out of 5 stars

Brilliant - I love them!

I just received my new glasses today and they are excellent! They look fantastic, are comfortable / great fit, perfectly clear lenses and very well built. Delivered in environmentally packaging just 10 days after I ordered them even though I amended my order (very helpful customer service) to include reaction lenses.

The cork case also deserves a mention as its very well designed protecting the glasses but also folds flat for easy carrying around when you take the glasses out - brilliant! And included is a screwdriver to tighten those tiny screws which are always difficult to find when you need on - bonus!

All in all its great to find a company who are not only addressing the plastic waste issues but also producing an excellent product!

Really very pleased!

January 28, 2021
Rated 5 out of 5 stars

Great service!

Great service - I wrote an email to ask for an update, prompt response with explanation of next steps plus a follow up a few days later!

January 25, 2021
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Reply from FreshForPandas

Thanks you, James!
It really means a lot to us when customers are happy with the service.
Andreea
The FFP team.

Rated 5 out of 5 stars

Excellent customer service and product

Excellent customer service and product. Very happy with my prescription glasses and sunglasses. Ordered twice to try on and contacted customer services a few times wil enquiries, always a extremely quick helpful response. Received prescription order quickly.

December 29, 2020
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