I have been ordering from Freshmist online for years but my last order from 09 November 2025 for £89.99 it is now 28 November 2025 and the liquids have never arrived. I've tried contacting them but ke... See more
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Great company, always been there when I've needed help with anything in the past which isn't easily found these days! Sadly though I'm just not a fan of the liquids I purchased & the concentrate flav... See more
Company replied
Just shocking! Accidentally placed my order twice...no worries I thought, the liquid will get used. Wishful thinking! Orders never arrived and after chasing relentlessly they said they'd send a repla... See more
After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfactio... See more
Company replied
Company details
About Fresh Mist
Information provided by various external sources
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
Contact info
Britannia Works, Folds Road, BL1 2SE, Bolton, United Kingdom
- 01204 288030
- orders@freshmistuk.com
- www.freshmist.co.uk
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Great Customer Service
I have used Freshmist on 2 occasions now and even through there was a slight issue with my second order I would highly recommend this company. The second order was 2 x Baby Beast replacement glass tanks, however when they arrived they were the 2ml post TPD version when I needed the pre TPD 3ml tanks. There wasn't an option to choose which version was required, although I now realise there is a "notes" box so I will clarify in there for future orders. I have to say that although the order was incorrect, they way the company resolved the issue was most satisfying. A quick call to the company - I spoke with Vikki - and she arranged to send out the correct replacements and a return bag for me to return the incorrect items to them. 24 hour turn around in receiving the correct items and when they received the items I had returned I received a telephone call again from Vikki to check that I was satisfied that the issue had been resolved. For me it's not always about if a company makes a slight mistake etc - it's how they rectify it and Freshmist did that 100%. Many thanks for all your assistance Vikki - you're doing a great job (hopefully you get to read this). People in life are always very quick to criticise and point out the negatives, but I have to say your customer service was top class and Freshmist will be my first port of call for further purchases. Thanks again, Stuart

Reply from Fresh Mist
Good products + friendly team if you need their help : )
I mix my own vape juice with Fresh Mist concentrated flavours & their VG + PG + Nicotine, I've had a couple orders not arrive as orders are not tracked unless they exceed £40. However a quick call to their friendly team resolves the issue and a replacement order is delivered a couple days later : )

Reply from Fresh Mist
Used Fresh Mist for a number of orders …
Used Fresh Mist for a number of orders now always quick delivery and good quality juice

Reply from Fresh Mist
Very fast service from order to …
Very fast service from order to delivery!

Reply from Fresh Mist
After trying hundreds of different …
After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfaction. The tornado range is in an elite class of e liquids brewed in my local county of Lancashire. Well done to the folks at fresh mist.

Reply from Fresh Mist
Excellent liquid at a great price
Excellent liquid at a great price. Delivery so fast *****

Reply from Fresh Mist
Excellent value for money
Excellent value for money. Super fast delivery. Would shop here again.

Reply from Fresh Mist
Great service as always
Great service as always! Won't shop anywhere else!

Reply from Fresh Mist
Quick delivery
Quick delivery, signed for as well which is great! Good price, I usually go for the bulk deals x3 or x5. Very happy and would recommend

Reply from Fresh Mist
Always great service and fast posting
Always great service and fast posting. The Dr Holmes tubs the 3 X 10ml bottles come in are great. Tried Tropical Mystery this time and is fast becoming my fave. Thanks Fresh Mist

Reply from Fresh Mist
I do not buy my eliquid from anywhere …
I do not buy my eliquid from anywhere else ..customer care is fantastic if i have to wait for my order I always get a phone call to explain why 100% excellent
Loyalty card would be a advantage to keep more customers coming back
Highly recommended this site

Reply from Fresh Mist
Fast friendly service.
Fast friendly service.
good choise and special offers

Reply from Fresh Mist
Excellent quality
Good quality liquid at a reasonable price. Delivery always on time.

Reply from Fresh Mist
Great service
Very prompt delivery - delivered earlier than expected. Good quality.

Reply from Fresh Mist
Very good website and very quick …
Very good website and very quick delivery and very happy with product

Reply from Fresh Mist
Ordered 3 efest batterys got 3 but …
Ordered 3 efest batterys got 3 but one is button top whilst other two where flat top as requested no worries tho for £1 each cant grumble

Reply from Fresh Mist
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