Fresh Mist Reviews 

1,679
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I have been ordering from Freshmist online for years but my last order from 09 November 2025 for £89.99 it is now 28 November 2025 and the liquids have never arrived. I've tried contacting them but ke... See more

Rated 3 out of 5 stars

Great company, always been there when I've needed help with anything in the past which isn't easily found these days! Sadly though I'm just not a fan of the liquids I purchased & the concentrate flav... See more

Company replied

Rated 1 out of 5 stars

Just shocking! Accidentally placed my order twice...no worries I thought, the liquid will get used. Wishful thinking! Orders never arrived and after chasing relentlessly they said they'd send a repla... See more

Rated 5 out of 5 stars

After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfactio... See more

Company replied

Company details

  1. Electronic Cigarette Store

About Fresh Mist

Information provided by various external sources

Fresh Mist are one of the leaders in E-Cigarettes and E-Liquids in the UK and have been at the forefront of the market since 2012, helping to replace over million tobacco cigarettes.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.

Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(1,679)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

I have used Freshmist on 2 occasions now and even through there was a slight issue with my second order I would highly recommend this company. The second order was 2 x Baby Beast replacement glass tanks, however when they arrived they were the 2ml post TPD version when I needed the pre TPD 3ml tanks. There wasn't an option to choose which version was required, although I now realise there is a "notes" box so I will clarify in there for future orders. I have to say that although the order was incorrect, they way the company resolved the issue was most satisfying. A quick call to the company - I spoke with Vikki - and she arranged to send out the correct replacements and a return bag for me to return the incorrect items to them. 24 hour turn around in receiving the correct items and when they received the items I had returned I received a telephone call again from Vikki to check that I was satisfied that the issue had been resolved. For me it's not always about if a company makes a slight mistake etc - it's how they rectify it and Freshmist did that 100%. Many thanks for all your assistance Vikki - you're doing a great job (hopefully you get to read this). People in life are always very quick to criticise and point out the negatives, but I have to say your customer service was top class and Freshmist will be my first port of call for further purchases. Thanks again, Stuart

September 8, 2017
Unprompted review
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Reply from Fresh Mist

Hi Stuart.

Thank you for your 5* review :)

We are really pleased that you have had a positive experience even though there was an issue with your order.

We will ensure that the message is passed on to Vikki.

Kind regards
Freshmist UK

Rated 5 out of 5 stars

Good products + friendly team if you need their help : )

I mix my own vape juice with Fresh Mist concentrated flavours & their VG + PG + Nicotine, I've had a couple orders not arrive as orders are not tracked unless they exceed £40. However a quick call to their friendly team resolves the issue and a replacement order is delivered a couple days later : )

September 7, 2017
Unprompted review
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Reply from Fresh Mist

Hi Peter

Thank you for your lovely review :)

apologise for a couple of your orders going missing with royal mail. great to hear that our friendly team was able to help you with that matter.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Used Fresh Mist for a number of orders …

Used Fresh Mist for a number of orders now always quick delivery and good quality juice

September 7, 2017
Unprompted review
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Reply from Fresh Mist

Hi Sue Bayliss - Jones

Thank you for your kind review :)

Happy to see you like the good quality of our products and our speedy delivery service

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Very fast service from order to …

Very fast service from order to delivery!

September 7, 2017
Unprompted review
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Reply from Fresh Mist

Hi Christina

Thank you for your kind review :)

Glad to see your happy with our fast service from the moment your order to how quick your received your products.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Great Website

Great Website. Quick Delivery

September 6, 2017
Unprompted review
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Reply from Fresh Mist

Hi Anthony

Thank you for your great review :)

Glad to see your like our quick delivery service and our website

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

After trying hundreds of different …

After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfaction. The tornado range is in an elite class of e liquids brewed in my local county of Lancashire. Well done to the folks at fresh mist.

September 5, 2017
Unprompted review
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Reply from Fresh Mist

Hi Imran

Thank you for your outstanding review :)

We are very happy you like our tornado brand. We can pretty much run our shops and website on the black thunder from this range.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Excellent liquid at a great price

Excellent liquid at a great price. Delivery so fast *****

September 3, 2017
Unprompted review
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Reply from Fresh Mist

Hi Janine

Thank you for your excellent review :)

Glad to see you like the great price of products and the fast delivery service.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money. Super fast delivery. Would shop here again.

September 3, 2017
Unprompted review
Fresh Mist logo

Reply from Fresh Mist

Hi Louise

Thank you for your excellent review :)

We are happy your get your value of your money from our products and you like our super fast delivery.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Delivery always within 48hrs.

September 1, 2017
Unprompted review
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Reply from Fresh Mist

Hi Linda

Thank you for your brilliant review :)

Glad you like our delivery and customer service.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Quick delivery

Quick delivery, signed for as well which is great! Good price, I usually go for the bulk deals x3 or x5. Very happy and would recommend

August 30, 2017
Unprompted review
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Reply from Fresh Mist

Hi Callum

Thank you for your great review :)

Happy to see you like our good prices on our products, and your very happy with our service

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Always great service and fast posting

Always great service and fast posting. The Dr Holmes tubs the 3 X 10ml bottles come in are great. Tried Tropical Mystery this time and is fast becoming my fave. Thanks Fresh Mist

August 30, 2017
Unprompted review
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Reply from Fresh Mist

Hi Jon

Thank you for amazing review :)

Glad your like our products. Have You tried Twisted man from the MR HOLMES range this is also one of our best sellers from this range.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

I do not buy my eliquid from anywhere …

I do not buy my eliquid from anywhere else ..customer care is fantastic if i have to wait for my order I always get a phone call to explain why 100% excellent
Loyalty card would be a advantage to keep more customers coming back
Highly recommended this site

August 29, 2017
Unprompted review
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Reply from Fresh Mist

Hi Helen

Thank you for your outstanding review :)

We are very happy to here that you like our fantastic service and that you like our excellent products. we have taken on board about the loyalty cards, we have loyalty cards in store.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Quick and reliable

August 28, 2017
Unprompted review
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Reply from Fresh Mist

Hi Mandy

Thank you for your kind review :)

Happy to see that we are quick and reliable for you.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Fast friendly service.

Fast friendly service.
good choise and special offers

August 25, 2017
Unprompted review
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Reply from Fresh Mist

Hi G Robertson

Thank you for your friendly review :)

We are happy you like our fast friendly service and good choice in products and special offer we have.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Excellent quality

Good quality liquid at a reasonable price. Delivery always on time.

August 24, 2017
Unprompted review
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Reply from Fresh Mist

Hi Ceri

Thank you for your review :)

Glad to see you like the quality of the product and the price.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Great service

Very prompt delivery - delivered earlier than expected. Good quality.

August 23, 2017
Unprompted review
Fresh Mist logo

Reply from Fresh Mist

Hi Rachel

Thank you for kind review :)

Happy to see you like our very prompt delivery service and our good quality products.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Very good website and very quick …

Very good website and very quick delivery and very happy with product

August 23, 2017
Unprompted review
Fresh Mist logo

Reply from Fresh Mist

Hi Charles

Thank you for your lovely review :)

Glad to see that our website is easy to use, and that you like our quick delivery service and your happy with the products.

Kind Regards Fresh Mist UK

Rated 5 out of 5 stars

Bril service

Fantastic service

August 23, 2017
Unprompted review
Fresh Mist logo

Reply from Fresh Mist

Hi Linda

Thank you for your fantastic review :)

We appreciate you like our fantastic service

Kind Regards Fresh Mist UK

Rated 4 out of 5 stars

Ordered 3 efest batterys got 3 but …

Ordered 3 efest batterys got 3 but one is button top whilst other two where flat top as requested no worries tho for £1 each cant grumble

August 22, 2017
Unprompted review
Fresh Mist logo

Reply from Fresh Mist

Hi David

Thank you for your review :)

We will look in to this for you

Kind Regards Fresh Mist UK

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