I have been ordering from Freshmist online for years but my last order from 09 November 2025 for £89.99 it is now 28 November 2025 and the liquids have never arrived. I've tried contacting them but ke... See more
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Great company, always been there when I've needed help with anything in the past which isn't easily found these days! Sadly though I'm just not a fan of the liquids I purchased & the concentrate flav... See more
Company replied
Just shocking! Accidentally placed my order twice...no worries I thought, the liquid will get used. Wishful thinking! Orders never arrived and after chasing relentlessly they said they'd send a repla... See more
After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfactio... See more
Company replied
Company details
About Fresh Mist
Information provided by various external sources
Fresh Mist are one of the leaders in E-Cigarettes and E-Liquids in the UK and have been at the forefront of the market since 2012, helping to replace over million tobacco cigarettes.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
Contact info
Britannia Works, Folds Road, BL1 2SE, Bolton, United Kingdom
- 01204 288030
- orders@freshmistuk.com
- www.freshmist.co.uk
2.1
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very nice transition friendly helpful …
Very nice transition friendly helpful staff, will be returning soon 👍
September 21, 2017
Unprompted review
Reply from Fresh Mist
Hi Chris
Thank you for your friendly review :)
We are happy that our staff was friendly and helpful for you although we do not understand the 1* review :)
Kind Regards
Fresh Mist UK
Fresh mist were brilliant
Fresh mist were brilliant. 2 of the 3 flavours that I ordered were out of stock but rather than just ship the one they did have they contacted me and asked if there were any other flavours I wanted instead. Couldn't have asked for a better service.
September 21, 2017
Unprompted review
Reply from Fresh Mist
Hi Hannah
Thank you for your brilliant review :)
We are glad you like our brilliant service, we do apologise for the stock we didn't have in for your order, but happy that our staff where brilliant to offer to help you with our different flavours for you to replace the items out of stock.
Kind Regards Fresh Mist UK
Excellent service and great product …
Excellent service and great product flavour is great I had blackcurrant tunes and it really is what it says on the bottle. Highly recommended.
September 21, 2017
Unprompted review
Reply from Fresh Mist
Hi Tina
Thank you for your lovely review :)
We happy you like our excellent service, and that our products are to your satisfaction and we appreciate that you highly recommend us.
Kind Regards Fresh Mist UK
Great service nice liquid
September 21, 2017
Unprompted review
Reply from Fresh Mist
Hi Karen
Thank you for your great review :)
I am happy that you like our great service and that you find our liquids to your satisfaction.
Kind Regards Fresh Mist UK
Would be better if you could have the …
Would be better if you could have the same product on your special deals
September 20, 2017
Unprompted review
Reply from Fresh Mist
Hi Rachael
Thank you for your review
After looking at your order (56525) I can see you have order Mixed Berries in Simply Vapour and took advantage of our offer where you can add and extra 30 ml for just £8.01, you also ordered 2 x Deadly Sins for just £17.99.
Also included in this order you have ordered Forrest Fruits from our Freshmist range where you purchased 5 x £17.45. We have a bundle offer on our Freshmist range where you can order 4 x 10 ml for just £9.99. This can be found on our multi buy page under 10 ml e-liquids.
Kind Regards Fresh Mist UK
I haven't received the colour of the …
I haven't received the colour of the item I was after.
September 19, 2017
Unprompted review
Reply from Fresh Mist
Hi Cristina
Would you like to email our head office at orders@freshmist.co.uk and we can then look in to this for you.
Kind Regards Fresh Mist UK
I have to get liquids sent to a friend …
I have to get liquids sent to a friend in U.K. Who posts them to me cheaper than £7.50 you charge for delivery to me in Spain. Great price and quality.
September 19, 2017
Unprompted review
Reply from Fresh Mist
Hi Roger
Thank you for your lovely review :)
Happy you like the quality of the products and prices.
Kind Regards Fresh Mist UK
Reply from Fresh Mist
Hi DB
Thank you for your great review :)
Glad you like our speedy delivery
Kind Regards Fresh Mist UK
Great service thank you
September 19, 2017
Unprompted review
Reply from Fresh Mist
Hi
Thank you for your great review :)
Happy you like our great service we offer.
Kind Regards Fresh Mist UK
Great customer service
Great customer service, great prices and deals, and an easy to use website.
September 19, 2017
Unprompted review
Reply from Fresh Mist
Hi Amber
Thank you for your kind review :)
We appreciate you like our great customer service price and deals and that our website is easy for you to use.
Kind Regards Fresh Mist UK
Very good Service,and good products
September 16, 2017
Unprompted review
Reply from Fresh Mist
Hi Victor
Thank you for your kind review :)
Happy that we gave you good service and that you like our products
Kind Regards Fresh Mist UK
Good product the only thing I would …
Good product the only thing I would complain about is that you don't get battery with ecig as other wesites do offer battery and liquid for the same price
September 14, 2017
Unprompted review
Reply from Fresh Mist
Hi Magid
Thank you for your review :)
We have offers on our batteries where it is £9.99 per battery or you can have two batteries for £14.99.
Kind Regards Fresh Mist UK
Great variety of juices at great prices …
Great variety of juices at great prices and quick deliveries
September 13, 2017
Unprompted review
Reply from Fresh Mist
Hi Paul
Thank you for your great review :)
Happy you like the great variety of the e-liquids and the price of the products and the quick delivery.
Kind Regards Fresh Mist UK
excellent service as usual
September 12, 2017
Unprompted review
Reply from Fresh Mist
Hi Pat
Thank you for your kind review :)
Glad to see you like our excellent service
Kind Regards Fresh Mist UK
Always great service from freshmist …
Always great service from freshmist highly recommend this company
September 11, 2017
Unprompted review
Reply from Fresh Mist
Mrs Wilson
Thank you for your lovely review :)
We are happy you like our great service and we appreciate you highly recommending us.
Kind Regards Fresh Mist UK
Excellent service again and again
September 10, 2017
Unprompted review
Reply from Fresh Mist
Hi Michael
Thank you for your excellent review :)
We are happy you like our excellent service again.
Kind Regards Fresh Mist UK
Excellent service
Excellent service, speedy postage, me and the mrs will keep on using fresh mist :)
September 9, 2017
Unprompted review
Reply from Fresh Mist
Hi Ryan
Thank you for your excellent Review :)
We are glad your like our excellent service and our speedy delivery and happy to see you will keep using our self's for your products.
Kind Regards Fresh Mist UK
fresh mist will always be my go to e …
fresh mist will always be my go to e cig company. great prices, good selection and quick delivery
September 9, 2017
Unprompted review
Reply from Fresh Mist
Hi Angie
Thank you for your lovely review :)
We are happy that you like our great prices and our good selection of products and our speedy delivery.
Kind Regards Fresh Mist UK
I ordered 3 days ago and my order is …
I ordered 3 days ago and my order is yet to be dispatched. The service speed is not as good as other sites.
September 8, 2017
Unprompted review
Reply from Fresh Mist
Hi Joachim
Thank you for your review
We would like to apologise on the wait for your items, our warehouse was out of stock of one of the liquids you ordered, which then we sourced from one of our stores that had your product in stock and had to wait till we got the stock in the warehouse for us then to ship it out to yourself.
Kind Regards Fresh Mist UK
Great service
September 8, 2017
Unprompted review
Reply from Fresh Mist
Hi Marcus
Thank you for you great review :)
Glad to see you like our great service
Kind Regards Fresh Mist UK
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