I have been ordering from Freshmist online for years but my last order from 09 November 2025 for £89.99 it is now 28 November 2025 and the liquids have never arrived. I've tried contacting them but ke... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company, always been there when I've needed help with anything in the past which isn't easily found these days! Sadly though I'm just not a fan of the liquids I purchased & the concentrate flav... See more
Company replied
Just shocking! Accidentally placed my order twice...no worries I thought, the liquid will get used. Wishful thinking! Orders never arrived and after chasing relentlessly they said they'd send a repla... See more
After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfactio... See more
Company replied
Company details
About Fresh Mist
Information provided by various external sources
Fresh Mist are one of the leaders in E-Cigarettes and E-Liquids in the UK and have been at the forefront of the market since 2012, helping to replace over million tobacco cigarettes.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
Contact info
Britannia Works, Folds Road, BL1 2SE, Bolton, United Kingdom
- 01204 288030
- orders@freshmistuk.com
- www.freshmist.co.uk
2.1
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have used company for a good while now …
Have used company for a good while now Items good quality and always arrives promptly
October 16, 2017
Unprompted review
Reply from Fresh Mist
Hi Elizabeth.
Thank you for your kind review and your loyal custom!
Kind Regards
Freshmist UK
great staff
Great company, always been there when I've needed help with anything in the past which isn't easily found these days!
Sadly though I'm just not a fan of the liquids I purchased & the concentrate flavouring isn't nice either but what's not nice for me could be lovely for others, it's just personal preference. I'd deffinatley try this website though!
October 15, 2017
Unprompted review
Reply from Fresh Mist
Hi Ben.
Thank you for your review :)
We are sorry you are not too fond of our E-Liquid and concentrates but like you have said in you review - it's a personal preference. We do have some exciting new flavours hitting our website very soon in the Simply Vapour range so keep an eye out for these :)
Kind Regards
Freshmist UK
Excellent excellent excellent
Excellent price fast arrival amazing flavours will not be going anywhere else
October 15, 2017
Unprompted review
Reply from Fresh Mist
Hi Ellesse.
Thank you for your 5* review :)
We love that you love our flavours and and our excellent prices.
Kind Regards
Freshmist UK
Quick deliver and great prices as always
October 14, 2017
Unprompted review
Reply from Fresh Mist
Hi Lee.
Thank you for your review :)
Glad you like our prices and are thrilled that you do not have to wait too long for your orders.
Kind Regards
Freshmist UK
Value for money
Value for money,great quality liquid,i have recommended you to family and friends.
October 13, 2017
Unprompted review
Reply from Fresh Mist
Hi Kevin.
Thank you for your amazing review.
We appreciate you recommending us to family and friends and are thrilled that you like our prices :)
Kind Regards
Freshmist UK
Very competative prices and speedy …
Very competative prices and speedy delivery.
Excellent service👍
October 12, 2017
Unprompted review
Reply from Fresh Mist
Hi Mark.
Thank you for your review :)
We are pleased you love our competitive prices and speedy delivery!
Kind Regards
Freshmist UK
New York Dreamcake is by far the top of …
New York Dreamcake is by far the top of the list
October 10, 2017
Unprompted review
Reply from Fresh Mist
Hi Cloudz
Thank you for your lovely review :)
happy you like our New York Dreamcake liquid. :)
Kind Regards Fresh Mist UK
Reply from Fresh Mist
Hi sue
Thanks for you review
We do apologise about this item if you would like to send us an email at orders@freshmist.co.uk with your order number attached we can try and resolve this for you.
Kind Regards Fresh Mist UK
Reply from Fresh Mist
Hi Dave
Thank you for your brilliant review :)
Happy to hear you like our brilliant service and products.
Kind Regards Fresh Mist UK
Absolutely no negative points !
Absolutely no negative points !! The website and purchasing experience is easy and hassle free. Delivery is quick and the merchandise is well packed. Long may it continue ! Thanks to all involved
October 9, 2017
Unprompted review
Reply from Fresh Mist
Hi Dave
Thank you for your amazing review :)
Glad to see your extremely happy with our service and our speedy delivery and packing service and that our website is easy for you to use.
Kind Regards Fresh Mist UK
Reply from Fresh Mist
Hi Janet
Thank you for your lovely review :)
Glad to hear that you really happy with our service and super speedy delivery service.
Kind Regards Fresh Mist UK
Reply from Fresh Mist
Hi Harry
Thank you for your kind review :)
Happy to hear your happy with the value of your products and the quick delivery service you received.
Kind Regards Fresh Mist UK
Freshmist
My order always arrives really fast and is always correct. Pretty much all I'm looking for!
October 7, 2017
Unprompted review
Reply from Fresh Mist
Hi Allison
Thank you for your kind review :)
Glad your happy with our speedy service.
Kind Regards Fresh Mist UK
2 Day's from the order to the delivery …
2 Day's from the order to the delivery what more can you ask for, very pleased.
October 6, 2017
Unprompted review
Reply from Fresh Mist
Hi Dean
Thank you for your lovely review :)
Happy to hear you are very pleased with our service and speedy delivery.
Kind Regards Fresh Mist UK
always great service fast deliveries …
always great service fast deliveries and very good quality
October 6, 2017
Unprompted review
Reply from Fresh Mist
Hi Daniela
Thank you for your lovely review :)
Happy to hear you like our great service and our quality products and our speedy deliveries.
Kind Regards Fresh Mist UK
Good fast service as described would …
Good fast service as described would buy again
October 6, 2017
Unprompted review
Reply from Fresh Mist
Hi Robert
Thank you for your kind review :)
We are happy you like our speedy service.
Kind Regards Fresh Mist UK
Harsh e liquid
Harsh e liquid, ruined brand new coil
Sent email no reply
September 29, 2017
Unprompted review
Reply from Fresh Mist
Hi Sirfraz
Thank you for your review.
We apologise for this if you could email our head office at orders@freshmist.co.uk and attach your order number in the email. we can have a look in to this for you.
Kind Regards Fresh Mist UK
Nice product and quick delivery
September 28, 2017
Unprompted review
Reply from Fresh Mist
Hi Clive
Thank you for your kind review :)
Glad you like our products and our speedy delivery
Kind Regards Fresh Mist Uk
I have ordered 2 lots of items both …
I have ordered 2 lots of items both valued at over 70 pounds and still havn t recieved any items ordered the 21 sept and 26 sept Billy Adam or patricia threw pay pal I have the receipt address is 4 Corse Street, West Kilbride
September 28, 2017
Unprompted review
Reply from Fresh Mist
Hi Billy.
We apologise for any inconvenience caused to you regarding your orders.
We do believe after you had a telephone conversation with our Customer Service member Vikki, this issue has now been resolved.
The issue was that your order was under a different name and this could not be found on our payment gateway and we hope you appreciate that we could not send an order out if it seemed there was no payment for the order.
Now this issue is resolved and we believe you are happy with the outcome then could you please update your review as you have now received any outstanding orders with us at Freshmist.
Kind Regards
Freshmist UK
Reply from Fresh Mist
Hi Helen
Thank you for your lovely review :)
Glad you like our delivery service
Kind Regards Fresh Mist UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.