I have been ordering from Freshmist online for years but my last order from 09 November 2025 for £89.99 it is now 28 November 2025 and the liquids have never arrived. I've tried contacting them but ke... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company, always been there when I've needed help with anything in the past which isn't easily found these days! Sadly though I'm just not a fan of the liquids I purchased & the concentrate flav... See more
Company replied
Just shocking! Accidentally placed my order twice...no worries I thought, the liquid will get used. Wishful thinking! Orders never arrived and after chasing relentlessly they said they'd send a repla... See more
After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfactio... See more
Company replied
Company details
About Fresh Mist
Information provided by various external sources
Fresh Mist are one of the leaders in E-Cigarettes and E-Liquids in the UK and have been at the forefront of the market since 2012, helping to replace over million tobacco cigarettes.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
Contact info
Britannia Works, Folds Road, BL1 2SE, Bolton, United Kingdom
- 01204 288030
- orders@freshmistuk.com
- www.freshmist.co.uk
2.1
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, certain flavor was out of stock i got notified within 24 hours and further responses were within a couple hours max!
March 8, 2018
Unprompted review
Reply from Fresh Mist
Hi.
Thank you for your lovely 5* review.
We apologise your preferred flavour was out of stock but please it was resolved with you promptly.
Kind Regards
Freshmist UK
Very good service as always.
March 8, 2018
Unprompted review
Reply from Fresh Mist
Hi Mark.
Thank you for your kind review :)
Kind Regards
Freshmist UK
Good service and fast delivery
March 7, 2018
Unprompted review
Reply from Fresh Mist
Hi Peter.
We are massively please that your orders do not take too long to reach you!
Thank you for your kind review :)
Kind regards
Freshmist UK
There are a good choice of flavours,
There are a good choice of flavours,the website is easy to use . I normally go into the farnworth shop when I'm over visiting my kids but that isn't every week so being able to order on line and with free postage couldn't ask for more!. Have tried different products but have always ended up back with freshest would recommend them .
March 5, 2018
Unprompted review
Reply from Fresh Mist
Hi Nigel.
Thank you for your amazing 5* review of us.
We are pleased that you always come back to us after trying other products - we love them too :)
Kind regards
Freshmist UK
Always a fast and Exceptional service,I…
Always a fast and Exceptional service,I have have shopped here for 3 years
March 2, 2018
Unprompted review
Reply from Fresh Mist
Good Afternoon Roger.
Thank you for your lovely 5* review :)
We would like to thank you for your continued custom and are thrilled that you enjoy the fast delivery of your orders.
Kind Regards
Freshmist UK
Fast delivery
Fast delivery, good amount of products, very happy with the service
February 28, 2018
Unprompted review
Reply from Fresh Mist
Good morning Moroianu.
We are very happy that you are satisfied with the service you received from us.
Also thank you for you lovely review :)
Kind Regards
Freshmist UK
Fast delivery of a great product.
Fast delivery of a great product.
Good stuff.
February 28, 2018
Unprompted review
Reply from Fresh Mist
Good morning Debb.
We are pleased that your order got to you in time and you like our quality products.
Thank you for your lovely 5* review!
Kind Regards
Freshmist UK
Great price great service quality…
Great price great service quality products highly recommend freshmist to anyone wanting to Vape
February 27, 2018
Unprompted review
Reply from Fresh Mist
Good Morning Vincent.
Thank you for you kind 5* review :)
Kind Regards
Freshmist UK
Very pleased with Freshmist's products and Customer Service
I always use Freshmist for my e-cig requirements. The orders arrive really quickly. When one of the items I ordered was out of stock they rang me to see what I would like for a substitute and I thought this was very good customer service. Highly recommended.
February 25, 2018
Unprompted review
Reply from Fresh Mist
Good Morning Jenny.
Thank you for your lovely 5* review.
We are ecstatic that you enjoy our products and they arrive on time without any delays! Also we will feed back your positive comments aboutt he customer service you have received.
Kind Regards
Freshmist UK
Good quality and fast service :)
February 21, 2018
Unprompted review
Reply from Fresh Mist
Good Morning Kirill.
Thank you for your lovely review.
Our juices are of great quality and we are pleased it doesn't take too long to receive your orders.
Kind Regards
Freshmist UK
good service been with this company for…
good service been with this company for years excellent.
February 19, 2018
Unprompted review
Reply from Fresh Mist
Good Morning Eric.
Thank you for your 5* review!
We value your loyalty and custom.
Kind Regards
Freshmist UK
Great service as usual
February 18, 2018
Unprompted review
Reply from Fresh Mist
Good Morning Rob.
Thank you for your 5* review!
We are pleased you like our great service.
Kind Regards
Freshmist UK
Great service
I have been ordering here for years. Super reliable great products. Customer service is second to none
February 16, 2018
Unprompted review
Reply from Fresh Mist
Good Morning Sarah.
Thank you for you amazing review!
We pride ourselves on great service and customer service.
Kind Regards
Freshmist UK
Good variety of flavours, but....
1) The ink printing on the TDP Bottle pack ( 3 X 10 ml) smudges off and can be liable to ink poisoning/irritation if spread to the mouth or eyes.
2) The TDP bottle pack does not display the name of the flavour or the main ingredients in which you are vaping.
3) The volume of 30 ml e-liquid in a TPD pack is a straight lie ( major concern). The assumed 30 ml volume comes to around 26 ml by measuring and testing. This takes away 3.8 - 4 ml of e-liquid from what you actually paid for which is 30 ml!!! Try and test it yourself, with 2 x 30 ml bottles, one filled with 30 ml of water and one with the Freshmist 30 ml TPD Pack.
4) You get what you pay for. In this case, it is a big Nope. Instead, you get a steep price and 4ml of e juice deducted from your 30 ml TPD pack. BTW, TPD ruined this company.
Good day,
January 16, 2018
Unprompted review
Great company
Great company. Good value on all the liquids and more importantly great quality. spent months ordering liquids of varying qualities from different vendors and was never happy. Only to find id been over looking this little gem of a business on my doorstep. Great selection of flavors, great customer service and i get to keep my custom local. Bonus
November 29, 2017
Unprompted review
Reply from Fresh Mist
Good Morning Matthew.
Thank you for your kind review!
Glad you like our e-liquids - they are just delicious!
Kind Regards
Freshmist UK
mike
mike
really fast delivery on my e liquids I ordered very happy would recommend to my friends
November 10, 2017
Unprompted review
Reply from Fresh Mist
Hi Mike.
Thank you for your kind review :)
We are pleased your order doesn't take too long to get to you.
Kind Regards
Freshmist UK
Excellent has always definitely …
Excellent has always definitely recommend fast delivery too
October 22, 2017
Unprompted review
Reply from Fresh Mist
Hi Dave.
Thank you for your kind review and we are glad your orders do not take to long to arrive to you :)
Kind Regards
Freshmist UK
Reply from Fresh Mist
Hi Adrian.
Thank you for you kind review and you are most welcome :)
Thank you for your custom and hope to see you shopping again with us soon.
Kind Regards
Freshmist UK
fresh mist
would highly recommend fresh mist , in fact have done on many occasions
to friends & family. Great value easy to order and speedy delivery.
October 20, 2017
Unprompted review
Reply from Fresh Mist
Hi Gillian.
Thank you for your 5* review :)
We are pleased you find our website easy to navigate and enjoy our free speedy delivery and fantastic prices.
Kind Regards
Freshmist UK
I ordered my eliquid which did not …
I ordered my eliquid which did not arrive. I emailed the team who resent it for next day without any hesitation. Excellent customer service.
October 18, 2017
Unprompted review
Reply from Fresh Mist
Hi.
Thank you for your kind review!
We are pleased you had a positive experience shopping with us even though there was a slight issue and we had to re-issue your order.
Kind Regards
Freshmist UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.