I have been ordering from Freshmist online for years but my last order from 09 November 2025 for £89.99 it is now 28 November 2025 and the liquids have never arrived. I've tried contacting them but ke... See more
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See what reviewers are saying
Great company, always been there when I've needed help with anything in the past which isn't easily found these days! Sadly though I'm just not a fan of the liquids I purchased & the concentrate flav... See more
Company replied
Just shocking! Accidentally placed my order twice...no worries I thought, the liquid will get used. Wishful thinking! Orders never arrived and after chasing relentlessly they said they'd send a repla... See more
After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfactio... See more
Company replied
Company details
About Fresh Mist
Information provided by various external sources
Fresh Mist are one of the leaders in E-Cigarettes and E-Liquids in the UK and have been at the forefront of the market since 2012, helping to replace over million tobacco cigarettes.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
Contact info
Britannia Works, Folds Road, BL1 2SE, Bolton, United Kingdom
- 01204 288030
- orders@freshmistuk.com
- www.freshmist.co.uk
2.1
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent range of tobacco flavoured e…
Excellent range of tobacco flavoured e liquids, and very nice refreshing taste.Easy to navigate website, and ordering.Very prompt delivery.I will definately buy from Fresh Mist again.
March 31, 2018
Unprompted review
Reply from Fresh Mist
Hi Bullhuss.
Thank you for your kind review and lovely words about our website and delivery service.
Kind Regards
Freshmist UK
Excellent delivery service and great…
Excellent delivery service and great products
March 27, 2018
Unprompted review
Reply from Fresh Mist
Hi Daniela.
We are thrilled you love our delivery service - thank you for your lovely review.
Kind Regards
Freshmist UK
As always a great service.
As always a great service.
Easy to use website with great offers
March 27, 2018
Unprompted review
Reply from Fresh Mist
Hi Lesley.
Thank you for you generous review.
Glad you enjoy the website too :)
Kind Regards
Freshmist UK
Reply from Fresh Mist
Hi.
Thank you for your kind review.
We are pleased that you like our juices and they don't take too much time to reach you.
Kind Regards
Freshmist UK
Good on time delivery
Good on time delivery. Great e liquid.keep up the good work .!!!
March 23, 2018
Unprompted review
Reply from Fresh Mist
Hi Nigel.
Thank you for your kind words and review :)
Kind Regards
Freshmist UK
Very good when needed to replace
They are very good as when I ordered some vape juices and a few days later I got a call from them apologizing and asking me to replace the flavor with one other.
Very good service and quick delivery's.
March 22, 2018
Unprompted review
Reply from Fresh Mist
Hi Androulla.
Thank you for your wonderful 5* review.
We apologise we did not have the specific flavour you ordered but pleased it was resolved promptly enough for you and was delivered quickly!
Kind Regards
Freshmist UK
Quality Products Top Class Service
Easy to order web site, fantastic products and offers I always use Freshmist First and have done for last 5 years 👍
March 21, 2018
Unprompted review
Reply from Fresh Mist
Hi Robert.
Thank you for your great review of our service and your custom over the last 5 years.
Kind regards
Freshmist UK
Wonderful service and very much…
Wonderful service and very much recommend. First class product.
March 21, 2018
Unprompted review
Reply from Fresh Mist
Hi Andy.
Thank you for you lovely 5* review!
Kind regards
Freshmist UK
Quick and wonderful service
March 19, 2018
Unprompted review
Reply from Fresh Mist
Hi G Fairbairn
Thank you for your kind review of 5*'s.
We are pleased that you have a very positive experience with shopping at Freshmist.
Kind Regards
Freshmist UK
Could quality and at an excellent…
Could quality and at an excellent price. Very good delivery time.
March 19, 2018
Unprompted review
Reply from Fresh Mist
Hi Sandie.
Thank you for your kind review of Freshmist.
Kind Regards
Freshmist UK
Great service and deals very prompt…
Great service and deals very prompt receipt of goods
March 18, 2018
Unprompted review
Reply from Fresh Mist
Hi Melanie.
Thank you for your lovely 5* review.
We are pleased you always get great service from us here at Freshmist.
Kind Regards
Freshmist UK
Reply from Fresh Mist
Hi Gillian.
Thank you for your review :)
We do try to keep our website as user friendly as possible.
Kind Regards
Freshmist UK
Fresh Mist
Fast, easy transactions always got it right. I have no complaints with this company and would recommend
March 16, 2018
Unprompted review
Reply from Fresh Mist
Hi Karen.
Thank you for your lovely review.
We are pleased that you have received great service again from us.
Kind Regards
Freshmist UK
All in all, good experience. Will order again.
Great service. I was contacted very quickly when they didn't have my order in stock and even swapped it for something a little more expensive as a goodwill gesture. Only reason I didn't give 5 stars is because I feel the member of staff I spoke to could have been more knowledgeable in regards to the producta.
March 16, 2018
Unprompted review
Reply from Fresh Mist
Hi Harry
Thank you for your review :)
We are pleased you had a pleasant experience with us here at Freshmist.
We appreciate your feedback and we will put this to the training department.
Kind Regards
Freshmist UK
the bottle was open and there wasn’t…
the bottle was open and there wasn’t 10ml in there
March 14, 2018
Unprompted review
Reply from Fresh Mist
Hi Nathan.
Thank you for your review - we do not understand how the bottle will of been opened as we do not open them before dispatching them.
Can you please provide your order number or let us know what you ordered and we can look into it for you.
You can call the head office on 01204 288030 or alternatively email orders@freshmist.co.uk.
Kind Regards
Freshmist UK
Very poor delivery service took well…
Very poor delivery service took well over a week to arrive
March 14, 2018
Unprompted review
Reply from Fresh Mist
Hi Nicola.
I have looked in to your order and seen that they attempted delivery on the 10th March 2018 and left you a whilst you were out card. We posted your order on 5th March 2018 which the next day from you placing your order.
We would like to apologise on behalf of Royal Mail for them delaying the delivery of your order.
Kind regards
Freshmist UK
Great customer service
Great service, products and quick delivery. Fab!
March 14, 2018
Unprompted review
Reply from Fresh Mist
Hi Shelley.
Thank you so much for you lovely 5* review :)
We have a great customer service team and I will ensure to pass on your kind compliments.
Kind Regards
Freshmist UK
Fast delivery and really good customer…
Fast delivery and really good customer service!!
March 13, 2018
Unprompted review
Reply from Fresh Mist
Hi Dawn.
Thank you so much for you lovely 5* review :)
We have a great customer service team and I will ensure to pass on your kind compliments.
Kind Regards
Freshmist UK
Good offers and great service
Good offers and great service. Fast and correct. Thanks x
March 13, 2018
Unprompted review
Reply from Fresh Mist
Hi Amanda.
We do have some amazing deals on sometimes! Really pleased you received great service and your order reached you speedy :)
Thank you for you kind review :)
Kind Regards
Freshmist UK
My thoughts
Easy ordering. Quick delivery. If there's a problem with the order they will ring you and sort things out. Will still be ordering even with the new delivery charge.
March 10, 2018
Unprompted review
Reply from Fresh Mist
Hi Catrina.
We are please your order did not take too long to reach you.
We always aim to keep our customers happy :)
Thank you for your review.
Kind Regards
Freshmist UK
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