I have been ordering from Freshmist online for years but my last order from 09 November 2025 for £89.99 it is now 28 November 2025 and the liquids have never arrived. I've tried contacting them but ke... See more
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See what reviewers are saying
Great company, always been there when I've needed help with anything in the past which isn't easily found these days! Sadly though I'm just not a fan of the liquids I purchased & the concentrate flav... See more
Company replied
Just shocking! Accidentally placed my order twice...no worries I thought, the liquid will get used. Wishful thinking! Orders never arrived and after chasing relentlessly they said they'd send a repla... See more
After trying hundreds of different flavours from all around this planet, even those premium eliquids that cost a small fortune, I have alas found my choice of flavours which bring me great satisfactio... See more
Company replied
Company details
About Fresh Mist
Information provided by various external sources
Fresh Mist are one of the leaders in E-Cigarettes and E-Liquids in the UK and have been at the forefront of the market since 2012, helping to replace over million tobacco cigarettes.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
We pride ourselves completely on our huge product range, wide scope selection of e-liquids and our customer service. We focus solely on providing the BEST products on the market coupled with both industry experts and a fantastic aftercare service.
Contact info
Britannia Works, Folds Road, BL1 2SE, Bolton, United Kingdom
- 01204 288030
- orders@freshmistuk.com
- www.freshmist.co.uk
2.1
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to deal with and quick delivery 5*
April 20, 2018
Unprompted review
Reply from Fresh Mist
Hi David.
Thank you for your generous review of us as a company.
Pleased your order did not take too long to arrive to you.
Kind Regards
Freshmist UK
Awesome
Love this company - great offers, great products and super fast delivery!
April 18, 2018
Unprompted review
Reply from Fresh Mist
Hi Linda.
Thank you for your lovely review of Freshmist.
We are thrilled you love us as a company as we strive on providing the best e-liquid around and try to be as competitive as possible with our prices!
Kind Regards
Freshmist UK
Great prices and service.
April 16, 2018
Unprompted review
Reply from Fresh Mist
Hi Nicola.
Thank you for your kind review of us as a company.
We are pleased you enjoy our service and amazing prices.
Kind Regards
Freshmist UK
Excellent product with fast delivery.
April 16, 2018
Unprompted review
Reply from Fresh Mist
Hi Justin.
Thank you for reviewing Freshmist.
We are pleased your orders arrive promptly and you enjoy our excellent products.
Kind Regards
Freshmist UK
Great service and great product.
April 14, 2018
Unprompted review
Reply from Fresh Mist
Hi Amanda.
Thank you for reviewing Freshmist.
We are pleased that you have received a great service and you enjoy our products.
Kind Regards
Freshmist UK
George
Excellent has always definitely recommend fast delivery too really good quality
April 13, 2018
Unprompted review
Reply from Fresh Mist
Hi George.
Thank you for your lovely review of us as a company.
We are thrilled your orders arrive promptly for you and you enjoy our quality juices.
Kind Regards
Freshmist UK
Ordered several eliquids and they…
Ordered several eliquids and they arrived promtly
April 12, 2018
Unprompted review
Reply from Fresh Mist
Hi Paul.
Thank you for your kind review of Freshmist.
We are pleased that your orders arrive promptly.
Kind Regards
Freshmist UK
great tasting juices
great tasting juices, customer services fantastic
April 11, 2018
Unprompted review
Reply from Fresh Mist
Hi Gillian.
Thank you for your review of Freshmist.
We are pleased you enjoy our flavours of juice :)
Kind Regards
Freshmist UK
great value and choice
great value and choice, quick delivery. always delighted with freshmist
April 11, 2018
Unprompted review
Reply from Fresh Mist
Hi Fraser.
Thank you for your kind review of Freshmist.
We are pleased that you are delighted with us and that your orders arrive promptly for you.
Kind Regards
Freshmist UK
Found at last
Great tasting juices I was given the bad manners and loved it , but couldn’t find anyone that sold it until I came across you guys. Thanks again and I will be buying from you again.
PS. The prices are great too.
April 9, 2018
Unprompted review
Reply from Fresh Mist
Hi Chris.
Thank you for your kind review of us.
The Bad Manners E-Liquid by Devils Juice is unfortunately a discontinued flavour/brand so once the stock has been depleted then we would not be stocking it any more - however, we do a Raspberry & Grape in Simply Vapour but this is a 50/50 ratio but it is the same flavour.
Kind Regards
Freshmist UK
What a great company
Yet again a great deal on quality juice and great service. What more can you ask for..
April 5, 2018
Unprompted review
Reply from Fresh Mist
Hi Miss A Sales
Thank you for your kind review.
We are pleased you like our quality juice and great service.
Kind Regards
Freshmist UK
A first class service was provided to…
A first class service was provided to me by this seller
April 5, 2018
Unprompted review
Reply from Fresh Mist
Hi Allan.
Thank you for your review.
I will be sure to pass on your comments to our team about the 1st class service you received. It's always nice to hear.
Kind Regards
Freshmist UK
Reply from Fresh Mist
Hi Margaret.
Thank you for your kind review.
We are pleased you enjoy our products.
Kind Regards
Freshmist UK
Always reliable and always on time
Always reliable and always on time. Just wish they would offer discounts on regular monthly orders on occasions. Not all of your customers like the fruity bomb flavors but we keep you going with regular orders every six weeks! Just a thought tis all!!
April 4, 2018
Unprompted review
Reply from Fresh Mist
Hi Anita.
Thank you for your kind review.
We are looking in to the offers we have and are going to try and cycle them through so each and every brand we have go on offer at least once every 4-6 weeks.
Kind Regards
Freshmist UK
Always 1st Class Service
Always efficient
Changed my delivery address as requested
Great Service
Thank you
April 4, 2018
Unprompted review
Reply from Fresh Mist
Hi Karen.
We are pleased our customer service team was able to help you.
Thank you for your review.
Kind regards
Freshmist UK
first class company and product
April 3, 2018
Unprompted review
Reply from Fresh Mist
Hi Wendy.
Thank you for your kind review and words about us.
Kind Regards
Freshmist UK
Fantastic customer service
Fantastic customer service every time especially from Vicky whom I have dealt with on a number of occasions.
Items are posted out quickly and they offer excellent deals.
April 2, 2018
Unprompted review
Reply from Fresh Mist
Hi Sammie.
Thank you for reviewing Freshmist.
We will be sure to pass the compliment on to Vikki from customer service team and thank you for your 5* review :)
Kind Regards
Freshmist UK
Always great service
Always great service - never been let down by these guys. Customer service top notch and a speedy service. I love them and will continue to use FreshMist. Don't change a thing, you're spot on 😁
April 2, 2018
Unprompted review
Reply from Fresh Mist
Good Morning.
Thank you for reviewing our company.
We really appreciate your kind words about our customer service and speedy delivery!
Kind Regards
Freshmist UK
Would recommend
I always receive my order on time and should I email with a query I always receive a speedy reply
April 2, 2018
Unprompted review
Reply from Fresh Mist
Hi Hilary.
Thank you for your kind review of Freshmist.
We do try to respond to our customers promptly if they do have any issues.
Kind Regards
Freshmist UK
excellent all round service
April 1, 2018
Unprompted review
Reply from Fresh Mist
Hi David.
Thank you for your review of our company.
Kind Regards
Freshmist UK
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