Fresh Motors Reviews 

388
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and professional staff who make the entire vehicle purchasing process exceptionally smooth and stress-free. Consumers also appreciate the excellent ongoing service, comprehensive vehicle checks, and detailed explanations provided during their visits. Though some customers experienced minor initial hiccups with vehicle delivery or occasional post-service mechanical concerns, the team remained supportive. People note that communication during these moments is generally clear and helpful, ensuring that most unexpected problems are addressed promptly and fairly. Buyers find that the overall environment is welcoming, making future visits for maintenance reassuring and reliable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is consistently helpful, polite, and... See more

Service

Clients share positive opinions on service, noting that staff are consistently honest, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles in excellent condition... See more

Customer service

Customers report positive experiences with customer service, highlighting polite and helpful staff who... See more

User experience

People report positive experiences with user experience, highlighting seamless, professional, and genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more

Rated 5 out of 5 stars

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more

Company replied

Rated 5 out of 5 stars

Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more

Company replied

Rated 5 out of 5 stars

Had an excellent experience buying my car from Fresh Motors. Bought remotely and have never done that before but having read previous reviews could see Fresh Motor were a trustworthy concern. D... See more


Company details

  1. Car Dealer
  2. Car Repair and Maintenance

Written by the company

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(388)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service

I’m a returning customer I can’t fault the service and workmanship received from Ricardo and Seb highly recommended

July 23, 2026
Unprompted review
Rated 4 out of 5 stars

recently purchased a pick-up

recently purchased a pick-up, overall it was a good experience just a few niggles.
1) site advertises 100 mile free delivery! NO free delivery is in a 100 mile round trip.
2)Sales video for pick up says a tear in the seat will be repaired. Delivered with tear in seat
3)Day of delivery which was confirmed two weeks ago, extremely bad communication, basically waited from 08.30 till after 15.00.
4)I found it rather challenging that at the start of the process after a few emails was able to actually speak to someone, on delivery day it was like i was being blanked, sales exec would not answer his phone but would send an email.
5) Car finally delivered after 3 in the afternoon with a layer of dust all over it, which required a visit to a car wash and a tear in the seat

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Unplanned check up.

I turned up at Fresh Motors without a booking, and the Staff arranged for a Technician to check the car for me within just a few minutes. I didn't need to leave the car as the small problem was dealt with immediately. I was very grateful and pleased with the outcome.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and thorough

Very good, very thorough, and could get the car in reasonably quickly after a warning light came up. They provided a video showing some other problems too and fixed them, keeping me updated throughout, and the car is now driving better than it has in a couple of years. First time using them but I’ll be going back.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Time had come to have the wet belt…

Time had come to have the wet belt replaced on our Citroen... arranged to have this done at Fresh Motors, who service both our cars. Easily booked and on day of the work everything went smoothly, as usual, and the work was completed as promised. Cost as advised, no hidden extras.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

First time using Fresh motors to…

First time using Fresh motors to replace a cam belt and waterpump on my corsa vxr. The staff was great from the start, clear and honest that they was unsure how long it would take due to not having much experience on the vxr engine. Although they went over on the labour they did not charge the extra. They also advised the auxiliary belt needed changing and did not charge the labour on this due to it not being any more work whilst doing cam belt.

Receptionist on Saturday morning (forgotten the ladies name) kept me up to date and even waited passed midway for me to get there to collect the car despite her finishing at 12.

Very good experience and already booked my car in for another job.

Thank you for the fantastic serive.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service.. friendly and informative. Let me know every step of the way whilst my car was having a mot and service. Top company 😊

June 9, 2026
Unprompted review

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